Business ProfileforStephens Plumbing & Heating, Inc.

I needed to install 3 new toilets to replace the old ones for my house, also replace kitchen faucet with a new one. I had purchased the toilets and faucet by myself ahead of the time, all I needed was labor to install. The quote that *******'s Plumbing provided when I phoned on 7/16/24, was First hour charge $219, any additional hour $160, plus any material costs. On 7/17/24 when I phoned again to schedule the appointment, this same rate was confirmed.I was also informed when calling, that per toilet would need any time from 45 min to 1.5 hours, and that on the average it would be one hour per toilet.On July 23, 2024, the job was started at 8:15AM, and completed at 12:15PM. The total time elapsed was 4 hours, and the material total was $176.Based on the quote, the total charge would be $219 + $160 x 3 +$176 = $875.The invoice that *******'s staff presented to me was $1,475.This was a total surprise to me. When asked, they told me that the rate I was given was on "per plumber" basis, but they had two of them to do my job.I was wondering if this was an "industry standard" to charge by "per plumber", so I called back to the two other companies that I asked for a quote, prior to deciding to use *******'s, they both confirmed that they would charge by time spent, regardless of how many workers they assign to. Therefore, no, charging by "per plumber" was NOT an "industry standard". And it was NOT what *******'s was quoting me on 7/16, and 7/17, either.The nature of the dispute is that *******'s did not charge me the amount they were quoting. Nor did they tell me "2 plumber's rate would be double of 1 plumber's that we quoted", ahead of time when 2 plumbers on their way coming on 7/23/24.My invoice should be $875, not $1,475. I am now disputing the $600 that they over charged me.The owner *****************, when I called, did not show ANY effort to try to resolve the case. Instead he spent 20 min to argue with me.*******************