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Business Profile

Vein Clinic

Vein Clinics of America

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Vein Clinics of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vein Clinics of America has 67 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/14/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Greetings,I visited Vein Clinics of America in ****** IL on 09/19/22 for a "free consultation". I confirmed when I went to office that there would be no charge, however they required my insurance info. I was in the office 5 - 10 min and told my condition is normal. I asked again on the way out and was told "no charge". I received a bill reflecting a $100 charge for the visit that was submitted to my insurance and I was responsible for the remaining $67.57. I called 12/07 and was told that it was a mistake and the consult was free and I could disregard the bill. I received ***** more bills and sent one back with an explanation with no response. Today I was contacted by a **************************** and told I'm overdue and the account has gone to collections. I called Vein Clinics ************ and spoke to "*****" who told me he would discuss with this manager and call me back in 10 min. 2 hours later I called back and was told ***** was on the other line and they would have him call me. I called back 1/2 hour later and was told ***** is not in the office. I called the Vein Clinics of America and asked if the first consult visit is free and she confirmed it is.This is clearly a scam and my concern is that this could affect my credit rating - hoping you can help me get some resolution and get more visibility on this shady outfit.(To clarify - I have not paid the $67.57, I assume they got the remaining balance from Aetna.)

    • Initial Complaint

      Date:04/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 18th, 2022, I purchased a 4 leg treatment package from Vein Clinics of America. I made an appt. For January 2023, for my final 4th treatment letting them know that this was for my final treatment from my package. I showed up for my appointment, and Vein Clinics of America had been purchased by USA Vein Clinics. The lady at the desk said I needed to pay $350.00 for the treatment. I explained that it was the final treatment for my plan, she said she would take care of it and took me back for my treatment. Since that day, I have received invoice after invoice. I called and called trying to speak with someone who could understand. They called using deceptive practices saying they were returning my call to set up a new appt., and when I would explain that my issue was related to erroneous invoices, they would tell me a supervisor would call, but they never did.I finally sent a email on 7/26/2023 explaining the issue, and have never received a response. I am still getting invoices. They started the billing process all over again in January of this year. I am tired of trying to deal with this.If they were not going to honor the prior companies packages, they should have told me that, and I would not have recd the treatment at a cost that was over 1/2 of what I paid for 4 treatments already.

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled my consultation at the *********** on February 12th 2024. I saw Doctor ******* who then scheduled my procedures that was needed for the pain in my leg these procedures were scheduled Friday's, Monday's. I then scheduled this time off with my employer. A week before my appointment I called to confirm and was told my appointment was canceled,.I wanted to know why and was told by the receptionist the doctor quit, so I was rescheduled to be seen by another doctor on April 3rd, I had to give my job enough notice, to be late or off for the next few Wednesdays. I received a text the day before my appointment and was told my insurance company had not approved my procedure and i need to reschedule again for a 2nd time,I then called carefirst my insurance company who called the clinic while i was on the phone and told them this was approved in March not to cancel my appointment the representative at the clinic Said she needed transfer us to a different department, we were disconnected with no resolution just to be hung up on multiple times...I would like my deductible refunded. I have never delt with a medical facility this unprofessional.

      Customer Answer

      Date: 04/04/2024

      Submitted Business Information
      Complaint ID:21523348
      Business Name:Vein Clinics of America
      Address:*******************************
      City:Pikesville
      State:MD
      Zip:21208

    • Initial Complaint

      Date:03/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received treatment in 8/2023 after being told by the health care provider my insurance carrier (at the time was Cigna) had approved 100 % for my procedure and I confirmed at the office not even a copay was necessary because it was related to a previous DVT I developed. A couple of weeks later, I receive a bill for over $3,000 for office visit and injection. No inpatient hospitalization the office visit last about 20 minutes. I sent health care healthcare provider two letters to their billing office with no response. I tried calling and was hung up on or rang and rang with no answer. They dont have an email address to write to them.

    • Initial Complaint

      Date:03/25/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to a vein doctor in January of 2023 for vein treatments. Over the course of my treatments I acquired almost $4000 in medical bills and they put me on a payment plan with a credit card that I am currently paying off. 11 months after my last appointment, ** getting bombarded with emails and paper bills saying I still owe $124 for certain dates of service. The website they provided to view my bill will not work and customer service does not take my phone calls anymore. I tried to explain that all of my bills that were processed by my insurance are part of the $4000 debt Im currently paying off but they claim its an additional cost. I have already verified with my insurance company that no new claims have come in from this company so I shouldnt have acquired any more bills a year later

    • Initial Complaint

      Date:03/05/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bill is ******. I am trying to have vain clinics of America. Take my previous insurance information so they can have the bill paid.I don't have a card but I do have the information. I just want to resolve this.

    • Initial Complaint

      Date:02/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I authorized a one time partial payment for my fathers bill for $100. 2 days later they took out another $100, then another week later they took out $270. Neither of the last 2 transactions were approved. They charged my father, a disabled veteran $250 for not showing up for an appointment in winter when it was cold. My father cancelled the appointment but they charged him anyway. I ************** through the issue and they escalated the call and said I would be hearing back from someone. I asked for a timeframe but they didnt give one. 2 weeks later Im still waiting, but not holding my breath.

    • Initial Complaint

      Date:11/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am on a payment plan with this company and they continue to call me on their Robo dialing system. It is a nuisance and phone calls come close to thirty times a day all the way until 9 oclock at night.

    • Initial Complaint

      Date:11/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company insisted on pre-payment before treatments began. Due to repeated scheduling issues I decided to change providers. Have been trying ince February 2023 to get my prepayment refunded. Have contacted them numerous times since then. Have requesed to talk with a manager. One is never available. Request a call back from a manager and never receive one. Have been told tha ***** is only one manager for a three state area and the manager is really busy. Have ask numerous times to have my request expedited but do not receive a response from anyone. Have been told that I have been approved for a refund and will receive a check withon 10 business days. When I dont receive the check I call back and they say that the refund is still awaiting approval. There seems to be no way to get this resolved in a timely manner. Cant find anyway to leave a comment on their website to warn others about their corporate policies. At this point, I am totally frusrated.

    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/9/22 I bought a 3 session vein treatment package from **** clinic of america that was good indefinitely. I was undergoing varicose vein treatment simultaneously and was advised to hold off on using the spider vein package that I purchased until the deep vein issues were resolved.... the deep vein treatment was being covered by my insurance. The clinic was bought out at the end of 2022 and now the new clinic, USA **** clinic refuses to honor the package or refund the money. I am requesting a refund of the $539 I paid. USA **** clinics does not return my calls about this and accused me of using a Groupon for this service, which I did not. I paid $539 directly to Vein Clinics of America for 3 spider vein treatments.

    Vein Clinics of America is NOT a BBB Accredited Business.

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