ComplaintsforDundee Ford

• Initial Complaint

  07/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a **** F150 lightning lariat from DUNDEE FORD and was given promises of several improvements to be done to the car that I can no longer do because the company is apparently shut down. I also looked at trading in with another company, and they told me in the contract that Im currently under looks very suspicious, and that I should report to Better Business Bureau and get A lawyer.There seem to be extra charges for trade-ins our buyouts of my old car in the amount of roughly $12,000

  Business response

  07/14/2023

  There have been many efforts to arrange for this, but we could never get schedules to line up. Also, there was a request for a switch to running boards at one point. At any rate, we will be glad to try again to arrange for the bed liner and tonneau cover. The customer should hear from someone shortly. 

• Initial Complaint

  04/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a brief summary I bought a car on March 6 2023 my loan was pending repairs on the car so it was not finalized 23 days after I bought the car I got into a car accident and the car was totaled, the **** dealership in Dundee wanted me to lie to the financing company (I have proof in a text message) and tell them that I was not in an accident and that they had fixed the repairs that were due prior to the accident and that I had the car in my possession, which none of those statements are true. I went to **** on Monday, They told me that I would get my $4000 back, and then they called me today and told me that they only owed me the difference of the insurance check which is less than $1,000. I don't know what to do. I've talked to many different lawyers, they all tell me they can't help and I can't figure out what type of attorney I need or if theres anything I can even do. & I'm beside myself.

• Initial Complaint

  03/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  - Date of transaction 01/03/2023 I purchased a **** **************** Mustang at the Dundee Ford. I was told the car had never been in an accident, and they provided me with the Carfax report. The dealer had this car displayed as a showroom car, and the front of the car had a black car mask (hood bra) which covered the front of car. Upon arriving home, I removed the car mask, and discovered damage on the hood, loose headlight, bent frame. I called the dealer the next day to explain the damage, and they told me "you buy as is". If I had known of this damage, I wouldn't have purchased this car from the beginning. When I test drove the car, I noticed the rear window was leaking water. The dealer said they would provide me with a waiver to seal the rear window, and they never called me to set-up the appointment. I called them, and my calls weren't returned. I tried to speak to the supervisor, and my call was sent to voicemail several times. I took the car to the body shop and repaired the damages out of my pocket totaling to $2,704.36. I went to the dealership this morning to show them the out of pocket expenses & to ask for at least, 50% of what I paid for the repairs, and they declined to help. It's also important to note, the day I purchased this car, I made an offer on the car and the dealer did not accept. I was already on my way out, when the dealership called me to ask me to come back to the dealership so we can work something out on the price. I feel completely deceived, the way this dealership handled this sale, is beyond unprofessional. This dealership was not transparent and honest with me, I would like a full refund for the damages I paid on this car. I included all supporting documents along with pictures to validate my claim.

  Business response

  04/12/2023

  There was no damage reported on the used car inspection nor was there an accident on the carfax. We had one of our Master Techs inspect it because of how old it was and the rarity of the Shelby ****** with such low miles. He signed every form stating that he's purchasing the vehicle as is, as shown. His concern with the 25 year old car that he purchased was purely cosmetic, not mechanical/safety related. I also agreed to sell the vehicle at his price after he left and he came back to do the deal. The window leak was a we owe arrangement that we agreed to, and fulfilled.

• Initial Complaint

  02/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchase a new car August of 2018, was able to pay it off early and Ive been trying to get in contact about refunding my gap insurance difference. *** tried calling multiple times, *** left multiple voicemails and submitted an online request to be contacted. Weve been trying to get a hold of someone for around 2 weeks, give it take a day or two. No response. Always get sent to voicemail with no calls back. I just need the difference for my gap insurance to be refunded to me.

  Business response

  03/09/2023

  Response:  We talked to the customer, apologized for the inconvenience, and they'll be in on Thursday to sign cancellation paperwork. All of their voicemails were going to a vacant secondary finance office so we never knew that they were attempting to reach out to us.

   

• Initial Complaint

  01/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2011 Jeep Wrangler online from Dundee Ford. I called the dealership and I spoke with ***********************. I asked **** if the jeep was rust out and he indicated it was a clean vehicle all around. I told him I wanted a Jeep for a trip. I then asked him if there was anything wrong with it and he let me know the Jeep was "good to go". I Offered him $17,000 and agreed that I would pay for tax, title, and license in addition to the $17,000. **** agreed to the terms. I asked him to forward the paperwork for review and signature. He sis not do so.I came to the dealership on January 14. ******* was the person I met with and I was lead to believe he was the finance person. I noticed the price I agreed to and what was written was not the same. I suggested we call **** to straighten this out. ******* let me know **** was at the dealership. I confronted **** about the discrepancy and he replied he was not concerned about s******* me over the $400. He would not make good on his agreement.I left the dealershipand discovered the vehicle was not drivable. I made it a few miles and called the dealership - no answer. On Wednesday January 18, I got a call from the Mechanic shop, his bill is $1,600 to make the Jeep drivable. It still needs wheel balancing, alignment, and the radio does not work. I received an email on January 16 from ************************* letting me know I purchased the car from him at Dundee Ford. I responded to his email as he indicated my continued satisfaction was his goal. In my responding email I asked what he did for me, how he determined I was satisfied, and how the Jeep sitting at the repair shop with directions to make it drivable fit in to his assessment. ****************** has not responded at all. At this pint in time it is apparent *********************** lied about the condition of the vehicle to get me to buy it and then lied about the price as well.

  Customer response

  02/09/2023

   
  Complaint: 18833033
  
  I am rejecting this response because:
  
  

  The response does not address any part of the complaint. I have no idea why my being an attorney is any justification for this dealership to pull a fast on on me. *********************** misrepresented the condition of the vehicle, the dealership turned off the phone and closed seconds of me leaving, and the car was on the side of the road within 5 minutes of me taking possession. 
  

  
  Sincerely,
  
  ***********************

  Business response

  03/09/2023

  The customer is an attorney, and has been in direct contract with our legal counsel regarding this situation. 

  Customer response

  03/10/2023

   
  Complaint: 18833033
  
  I am rejecting this response because:

  The response is untrue.  Attached is the last correspondence exchanged with the attorney. When I spoke with him on the 14th of February is was ignorant that all of the previous named parties at Dundee Ford misrepresented the condition of the vehicle how they refused to have any communication with me once I left with the car. 

  
  Sincerely,
  
  ***********************

  Business response

  03/28/2023

  The customer purchased this vehicle contingent upon financing approval. The customer refused to cooperate with the lender (a third-party bank) and as a result the financing was declined. The customer has had the vehicle for several months without paying for it and is refusing to cooperate with our good faith efforts to reach a mutually acceptable solution.

  Customer response

  03/30/2023

   
  Complaint: 18833033
  
  I am rejecting this response because:

   

  It is unfortunate this person is being dishonest about this all together. Attached is a copy of the first payment that was tendered in advance of the due date. The payment was sent back to my office. There has been no good faith effort to resolve any of my problems. 
  
  Sincerely,
  
  ***********************

  Business response

  04/18/2023

  "This case has been in the hands of our attorney's, and has been for months, we have nothing to add at this time".

  Customer response

  04/24/2023

   
  Complaint: 18833033
  
  I am rejecting this response because: The response is far from accurate. This business is far from honest and now has attempted to steal money and the car from me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I had a problem with my battery gauge. When I took my car to a shop they said it was an alternator problem. So that was cover under my warranty. So I told it to the dealer. They told me it was a bad battery. I had them recheck their diagnostic. They kept telling me it was the battery. So I paid 227 for a battery. I dont care about the price. A week later the battery gauge drops back down. Then it was find a couple days later. Then a few days go past it drops again. Witch means the alternator is working then doesnt want to work. So I call the dealer to talk to the service manager. The phone keeps going to voicemail and he never gets back to me. It feels that they are avoiding me so they dont have to do warranty work. Witch is ridiculous. I wasted money on a warranty for them not to do the work and avoid me.

  Business response

  12/19/2022

  WE have tried to reach out multiple times. Perhaps there is a better contact number? 

• Initial Complaint

  10/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchase a 2019 Transit Connect with extra coverage warranty around March 2022. Around August we lost the key fob and we have been trying to get it replace since beginning of September. I keep getting the back and forth saying its not approved and its on hold, after calling **************** they said they do not know what the hold up is, if my claim was approved September 9th and the fob is not on back order and they are just waiting for the *********************** to complete their end of the work. Meanwhile my truck is not working properly with the locks and continues beeping every time we open a door and cant shut it off unless we turn the vehicle on. This is really frustrating that we are paying for a service and cant get the service we need without a million phone calls and constant back and forth.

  Business response

  11/18/2022

  Key was cut and programmed last month. 

• Initial Complaint

  07/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2015 **** Edge from the Dundee Ford dealership. The vehicle was involved in a total loose. GEICO my insurance company requested a pay off and title information from my finance company ************ When *********** sent the information over to GEICO, they sent the information as it was sent by the dealer, Dundee Ford with the previous owner information and not my name and *********** name as the lean holder. For over a month, ************ requested a change on the title to reflect my name and their name otherwise it would not get pay out. I have been calling the dealer every other day to follow up and the finance department nor anyone in the dealer is willing to help correct the mistake they have made, so that the vehicle can be paid off. I currently do not have a vehicle because if the issue that can not be relsove by the dealer, and I have to continue to make payments on a vehicle that has been determine to be a total loose. I need the dealer to own the mistake and correct it as soon as possible. *********** and I have made numerous attempts to contact and have the dealer fix the issue but they do not answer and or follow through.

  Business response

  08/18/2022

  We believe this has been handled. The title was issued a month ago with *********** as lien holder. Please see attached screenshot. 

• Initial Complaint

  05/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased 2022 **** Bronco on 2/22/22, stated we wanted to transfer our plates. Welive in **, car was purchased in ********. Received 90 day drive off tag, got letter from DMV stating tag must be turned in a d pay fine. Contacted Dundee ford, stated they were unable to transfer tag (did not notify us). Asked about progress on getting new plate. Stated its on the way. Have been told numerous times over the 90 days that the paperwork was completed and given many different dates on when we should receive plates. Needless to say, never received plates, drive off tag expired. Contacted ** DMV, they never received any documentation from Dundee Ford. Contacted ******** Secretary of State, they never received any documentation from Dundee Ford. Dealership will not allow me to speak with General manager nor Panda, the titling clerk. Cannot drive vehicle at this point. Stuck!

  Business response

  06/14/2022

  We have been working to correct this with ATC for a long time, and it appears they have finally completed their part. We got notification from ATC this morning that the application was rejected at some point, because ATC has to notarize the title application, we can not do it here at the dealership. It has now been notarized, and everything is now complete, they do not need anything else from the customer nor us. So the ***** business day processing time frame officially started 6/7, we have sent an ATC letter to the customer so that they are able to drive their vehicle legally while we await processing. The packet is now at the ** DMV, we have asked ATC to try to put a rush on it, they said they would notate the file as such, hopefully it will get completed quickly. 

  Customer response

  06/16/2022

   
  Complaint: 17243784
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Below are my concerns regarding the purchase of my Chrysler Pacifica on January 29th, 2022.1-The vehicle was listed at a sale price of $19,890.00. I was forced into purchasing an interior/exterior warranty for an additional $600. I was told several times I would receive paperwork on the warranty. I have not received that information yet. 2-On the sale slip there is a line item for an "ETCH" Fee for $499.00. They told me "Illiniois now requires by law, that we etch the *** on the window of all vehicles because of stolen vehicles". I can't find that law and I can't find the etching on my car. 3-The retail Installment Contract we signed and carbon copy I have is with *********** Auto Finance for ****% - Dundee Ford forged mine and my husbands signatures and applied us for a loan with ************** Auto Finance with financing at ****%, 2 days after we purchased the vehicle. I found out about this when my first loan payment came in the mail from ************** and my SS# is wrong and I am forced to spend time fixing that problem. 4-I specifically stated I wanted to do a plate transfer, I mentioned this several times. I even called and talked with *** after I hadn't heard from anyone after the first week and half after buying my car and told him that I needed to talk to Panda to give her my plate info so that we could do a plate transfer. He said he would call me right back, that was on 2/10/22. He never called me, I received new plates in the mail. I am now in the process of doing a plate transfer myself because I wanted to keep my plates. Again, another additional cost to me. 5-There is a chip in the windshield. **** said that would be fixed within the first 2 weeks after I bought the car. When I spoke to **** again about it on 3/7/22. He told me to pay for it myself and they would reimburse. I asked for him to email me that so I would have it in writing. I have not received an email from him yet.

  Business response

  04/14/2022

  The GM of the store has reached out multiple times (including 2 more phone calls and an email today) without success so far. Once we get a hold of the customer, we can update on resolution to complaint. 

  Customer response

  04/20/2022

   
  Complaint: 16932291
  
  I am rejecting this response because: I have tried calling the ** as well and continue to be put through to his voicemail.  I did receive his email today (he had the wrong email address for me) and responded back to him.  We are working on a resolution but it has not been completed at this time, therefore I would like to keep this open until all has been resolved. 
  
  Sincerely,
  
  *********************

  Business response

  04/28/2022

  We reached out to the customer, and have agreed to send her a check for $1447.92 to resolve this matter to her satisfaction. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩