ComplaintsforCollections Etc., Inc.

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Initial Complaint
07/11/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The item Ive returned didnt fit my needs the item is as not as described as a good product to help relieve the heat.
Customer response
07/11/2024
The customer service ***** and I will never order from them again. With that being said Im requesting a FULL refund in the amount of $33.58
Business response
07/13/2024
Referencing Order#: 23,777,951
Thank you for contacting Collections Etc. We apologize that the product was received defective. We have created a refund for this item which is scheduled to process within 3 - 5 business days. We do not require the return of the original item. We appreciate the opportunity to service your purchasing needs.
Thank you for choosing Collections Etc.
Customer response
07/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************************
Initial Complaint
07/11/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 6/24/24 I ordered a *************************** and pillow shams. I received this on 7/3/24 and the pillow shams do not match the bedspread. I called customer service and they said there were two options: 1) use their return label and they would deduct ***** from my refund (along with the original 6.50 I paid for shipping) or 2) send back at my own expense (still would deduct the original 6.50) I talked with a supervisor and told her this was not my fault they sent items that do not match! She was not sympathetic at all kept saying the same thing. I asked her if she were the customer would she accept something that did not match? She went right back to the word track of there are 2 options. As a customer I trusted this company and they failed miserably. So now I am out ***** plus the original 6.50 I paid for shipping on an order that this company sent that does not match! I am 71 on social security and have never in my life had such terrible customer service. They make money off of customers by doing this. There is no way I could put this on my bed with them not matching. It is terrible! It's not so much about the money now but the principle that this company scams people this way.
Business response
07/12/2024
Referencing Order#:   23,909,006
Thank you for contacting Collections Etc. We have requested that a return label be emailed to you which should arrive in 24 hours. ***Please be advised this one time, a $11.99 fee will be listed on your label instructions; however this does not apply to this transaction as the label has been coded as paid by Collections Etc.***
The use of our return label is not required. A return can be completed by following the return instructions listed below. This information can also be found on the back of your invoice. If you do not have an invoice, please include your full billing name, address, and order number you are returning. Please feel free to contact us if we may further assist you.
     To expedite your return, please complete Return Form Section A on the back of your packing slip. If you would like to exchange the item you're returning for a different item, also complete Return Form Section B.
     Enclose the packing slip Return Form, packaging material, and the item(s) within the box being returned.
     All returns should be sent to:
Collections Etc.
Returns Processing
************************************************************************************-1301
     Please return the package through your *********** or a ***** Kinkos location. Collections Etc. is not responsible for packages until they are received at our facility.
     If returning multiple cartons, please return the items with the matching packing slip in each carton.
     If you do not request an exchange, a refund will be processed if you paid by check or money order. If payment was by credit card, we will credit your account.
Please allow 3-4 weeks from receipt at Collections Etc. to process your return and receive your refund. Not following the instructions above may delay the process. We appreciate the opportunity to service your purchasing needs.
Thank you for choosing Collections Etc.
Customer response
07/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
07/10/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was ordering and before I could decide I accidentally send it seeing that I had made a mistake I immediately call gave her the order number explaining I was not ready to finish ordering and she told me that the order had not reach there computer yet so she was not able to cancel it . But that I could call back later and that they would be able to cancel it . So I did call back and the lady told me she was not able to cancel it . I told her I had call at 5:44 pm to cancel but she told me to call back now she telling she cant Why it have not been ship or anything I had just placed it but again No . That is contradicting what I was told and I had just placed it . Why make it hard and upset customer I been a customer for a long time and will not ever order again from a company that wants to cheat a customer !!!!
Business response
07/12/2024
Referencing order# **,023,796
Thank you for contacting Collections Etc. We appreciate your feedback and have forwarded your concerns to the appropriate department for review. We appreciate the opportunity to service your purchasing needs.
Thank you for choosing Collections Etc.
Initial Complaint
07/10/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I never ordered anything from this company. I have a charge on my credit card and I don't know how they got it. I have closed my account. There is no way to reach them and my credit card company says they have to close my account because this is fraud. I would like the money back that they have fraudulently taken.
Business response
07/10/2024
Thank you for contacting Collections Etc. Our records indicate an order was placed the consumer on our website on 6/27/24. This is order# ******** containing item# *****, ROCK GROUP GUITAR TEE in a black extra-large. The merchandise total was $21.99, tax was $1.56 and processing fee of $3.99. Please note shipping was not charged on the order because a promotional email offer was used at the time of the order. A promotional email offer is an email that is sent to the customer with an offer of some type and a link to click through to receive the offer which takes the customer directly to our website and attaches a specific code. The billing name, address, phone number and email address that was provided at the time of order matches the information given in this BBB complaint. This item was shipped to a different address. Please note an email order confirmation was sent to the email address provided on 6/27/24 as well. If the customer is still advising that this order was not placed by them we recommend them to please reach out to their financial institution directly for further assistance.
Initial Complaint
06/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They thought they could just charge monthly fee and no one would notice . I bought 2 Father's day knife sets and check d out the next few days the came the next week came and they charged me ***** when I went to look it up it was a fee for premium membership. I didn't sign up for premium membership
Business response
07/01/2024
Thank you for reaching out. The $19.95 plus tax charge you are seeing is for the monthly *************** Membership fee ordered on your Collections Etc order #**,821,801. This order was placed on our website with the *************** Membership offer presented at the close of order and agreed upon at that time. We apologize for any confusion that *** have occurred and have reached out to our membership partners and requested a full refund. For further assistance, please contact *************** at ************.
Customer response
07/01/2024

Complaint: 21920985

I am rejecting this response because: I want a refund period...***** agreed not was it wrote anywhere with a membership. I literally order for my grandmother through y'all every other week and you e never tried to sneak this mess she's ordered over thousand of dollars and I order one time and you try to charge a membership. There's no fault on my part I seen you were offering it on the front of your website it should not have automatically enrolled me

Sincerely,

***********************;
Business response
07/02/2024
Thank you for reaching out. As indicated prior, a full refund is being processed to your account. For further assistance, please contact *************** at ************.
Initial Complaint
06/27/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Missing part of a metal cart.
Business response
06/27/2024
Referencing Order#: 23,331,610

Referencing Item#: *****, "Slim Rolling Pantry"

Thank you for contacting Collections Etc. We offer a 100% unconditional guarantee within 60 days from the date of purchase and must be contacted within that timeframe. This is something that is stated in our catalog on the order form itself as well as on our website in the frequently asked questions area. Our records show the order exceeds the 60 day timeframe. Which is why the request was denied. In terms of sharing manufacture information, at the request of our vendors we have been asked to not share their information. Regarding providing parts, Collections Etc does not have a parts department to send missing pieces of products. As a one time gesture, we are refunding for the product in full including tax for $53.99 without its return and past our guarantee timeframe.
We apologize for any inconvenience this may cause. We appreciate the opportunity to service your purchasing needs.
Customer response
07/09/2024
Better Business Bureau:

After filing the complaint, I received a message from *********** that Collections, Etc. refunded the money for that particular item back into my credit card account. Thank you for your quick action. Please consider this complaint settled without any additional need for further follow-up.
Sincerely,

********************;
Initial Complaint
06/21/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Collections Order Number ******** Placed Date: 6/13/2024 Order Status: Order Shipped Sent 6/14/24 8:00 pm On my order placed on 6/13/24, #******** with the original total of$52.45 and then PayPal notified me, not Collectionsetc, that an additional second charge amount of ***** was added to the original charge because they failed to include shipping and handling in the original charge without informing me that there would be a second charge, making the final total $75.24. I called Collections and was on the line for 1 hour plus. No one got back to me as to why this charge was added after the fact. I called 3 times and was hung up on 2 of those calls. Im very displeased with the lack of customer service. If PayPal had not informed me, I wouldn't have known about the added charge!
Business response
06/21/2024
Referencing Order#: 23,806,196

Thank you for contacting Collections Etc. We apologize for the confusion. PayPal is a third party website that has limited connection to our operating system. This means, PayPal only receives the current merchandise total prior to any promotional discounts. Our website fully connects to our operating system with the checkout button is pushed. This information is listed by PayPal at the bottom of the screen after entering into PayPal and states "The merchant has requested an authorization for this payment, and the final payment amount may change when the merchant completes the order." Our records indicate your order total is $75.54. This includes $52.45 in merchandise, $10.99 shipping, $5.60 sales tax and $6.50 processing fee. We appreciate the opportunity to service your purchasing needs.

Thank you for choosing Collections Etc.
Initial Complaint
05/27/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Placed order to Collections Etc. March 09, 2024. for a Butterfly ******* Table Topper. Order number ********. Was to have shipped on March 12, along with a Patriot Tree. Never received the table topper. I was told I would get credit which I gladly would have purchased something else. After numerous contacts with company I have not yet received my credit. At one point I was told the amount of *****. Tried to order something today, they said couldnt pull up my credit. I have been more than patient. Thank you. Hope you can help.
Business response
05/30/2024
Referencing Order#: 22,907,842

Thank you for contacting Collections Etc. A merchandise certificate was emailed to you on 3/17/24 in the amount of $16.21. For your convenience we have included information regarding your merchandise certificate below:

Certificate Number: 9553445200
Certificate Amount: $16.21
Certificate Expiration: 6/19/24

How to Redeem:

Phone: Provide the associate with your certificate number.
Mail: Write the certificate number and amount in the designated area on the order form.
Online: Input the certificate number in the space provided on the payment page. Click on the shop now button below to find great values on our website.

Important Information:
Shipping/Handling: Applies to merchandise amount only (not S/H, sales tax, or processing fees).
Partial Use: Once the certificate is used, whether totally or partially, the certificate status is redeemed and cannot be used again.
Returns: If items need to be returned, you will receive a merchandise certificate for the amount used for the returned items. Any refund amount greater than the original merchandise certificate used will be returned by check or to your credit card, depending on how the order was paid.
No cash value: This certificate cannot be exchanged for cash. If merchandise value is less than certificate value, remaining balance is forfeited. All discounts are applied first.
Redemption: Only one certificate can be redeemed per order.

We appreciate the opportunity to service your purchasing needs.

Thank you for choosing Collections Etc.
Customer response
05/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
05/22/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Every month since 2019 this company removed $15.94 from my account without my knowledge. I am 84 years old and I did not realize this was happening. My granddaughter brought it to my attention today.
Business response
05/24/2024
Thank you for contacting Collections Etc. regarding your *************** Membership. We apologize, we are unable to assist you with your inquiry via email. Please contact a customer service representative at ************. We appreciate the opportunity to service your purchasing needs.
Thank you for choosing Collections Etc.
Initial Complaint
05/20/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I paid for a three-to-five-day shipping, and it took 10 days to get to me so i return the item because they stole my money witch i had paid for 3 to 5 day shipping. I told they would not refund my money for the item now i am really peed off and have to ask you for help.Thank you ************************************
Business response
05/24/2024
Referencing Item#: ***** HEATED STIMULATOR
Thank you for contacting Collections Etc. Please see the details for the above mentioned product listed below:
Not Eligible for Return
We appreciate the opportunity to service your purchasing needs.
Thank you for choosing Collections Etc.
Customer response
05/24/2024

Complaint: 21735653

I am rejecting this response because: in thew first place they did not say this when i ordered it and i payed for 3 to 5 day for it to get to me witch it did not *** show up after ten days and told them i did not wish and return it to be returned to sender. I never touch it and it has been returned on the 22nd of may. When i called a person said to me it would be return when they got it back so there for i was lied to twice a boss told me they do not take returns witch it doe's not say anywhere on there catalog there for who ever told you this BBB is a lied.
Sincerely,

*********************************
Business response
05/30/2024
Referencing Order#: 23453837

Thank you for contacting Collections Etc. This order was refunded in full on 5/24/24 in the amount of $135.65 back to the original payment method used. We appreciate the opportunity to service your purchasing needs.

Thank you for choosing Collections Etc.

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