Business Profile

Moving and Storage Companies

Moving Depot USA

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Moving Depot USA's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

22 total complaints in the last 3 years.
0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/15/2024
Type:Service or Repair Issues
Status:
UnpursuableMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Moving Depot USA is the company we were given to be used by Safe Ship. ****** is the only one we were every able to speak to at Moving Depot USA. She was using her family problems as an excuse for her incredibly disrespectful behavior. She hung up the phone on me but now she is giving false information to Safe Ship. She is telling Safe Ship that the cashiers check my father wrote BOUNCED but cashiers checks cannot bounce. She is not answering our phone calls so we can set this straight and will not give us the information for her supervisors. My dad spent over 7k with this company and was NEVER ONCE contacted for his move. Moving Depot USA is telling Safe Ship that they have spoken to my father and he has not heard from ****** since March 13.
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
UnpursuableMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We used moving depot through Eagle Moving Company. We did business on December 18th 2022. From my records, the Order # was ******* My primary issue was with the gentleman who identified himself as the manager. Just about every single issue that came up could have been addressed if we were communicated with beforehand. For example, I had to dissassemble my bed further than we had to with other movers, he tried to charge me an aditional $1k after we hit 500 sq ft ( we were quoted at 533 sq ft so this shouldn't have happened at all, and he gave us an ultimatum to pay through venmo or he would offload our belongings in the lobby of our apartment. ***** wouldn't have been an issue if we were told he didn't accept credit card beforehand, but since it was apparently the only other way he took payment that we could possibly do, we had to set up venmo in front of him. In the end, many items that were included on our quote were not loaded onto the truck, some of the items had pieces back at the initial location, and we have still had to move the remainder of the items by ourselves. Or payments were as follows:Down Payment with Eagle: $1158.20 Ammount paid through Venmo: $1499.81 Tip: $120 Total Paid:$2778.01 I contacted Eagle Moving Company on Dec 19 2022 to file a complaint there. I have not heard or seen anything about this issue since. I understand it was the holiday season, but there wasn't even any sort of email verification. What we would really like from this is that the comany provides us with a written apology, offers a partical refund, and does not contact us ever again any further than that
Business Response
Date: 01/07/2024
COMPANY RESPONSE TO BBB CASE ID #: ******** - *************************

Dear BBB,

Please accept this formal acknowledgment notice of the above-referenced BBB case number submitted by the consumer. Please note, that we are more than willing to thoroughly investigate the consumers said complaints to better understand, validate and fairly resolve all their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and deeply appreciated.

When it comes to these matters, we put ourselves completely at the customers disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net ************************** we can validate that the customers claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance with their coverage and will ensure a fair resolution to their issues.

It is important for the BBB to know that, as part of our commitment to ***************** and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution.

In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didnt receive prior, during, or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated, and resolved in accordance with their coverage and contractual liabilities.

To better understand and validate all the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. This will confirm the interaction between both parties and ensure a fair investigation for both the customer as well as the company.

We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK):

?      Bill of Lading (contract)
?      Order for Service
?      Household Goods Descriptive Inventory (both pickup and final delivery copies)
?      Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)

We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.

We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good standing.

Very ************************************************************************************ Dep.
Customer Answer
Date: 01/12/2024

Complaint: 21094405

I am rejecting this response because: I have included the information I have from Moving Depot in *******. This is everything we recieved from the gentleman who identified himself as the manager.

Sincerely,

*************************
Business Response
Date: 01/15/2024
Dear BBB,
As previously explained, please understand we are more than willing to resolve this customers complaints against our company. To ensure customer satisfaction we simply asked the customer to cooperate by providing supporting information in order for us to validate their claims. It is critical that this information is provided to ensure a fair investigation and resolution for both the customer as well as the company.
Due to the customers apparent inability and failure to comply with our basic validation process, we were unable to formally investigate this matter. Sequentially unable to offer a suitable resolution.
However, we truly value our customers and take any complaints very seriously. In the future should the customer ultimately decide to comply and provide the previously requested basic, necessary, and required documents to validate a transaction with the company, we will thoroughly investigate their claims immediately, in hopes of seeking resolution.
To maintain our high level of customer satisfaction, we are willing to compensate you $75.00 in good faith for any inconvenience that *** have occurred during the process of your move.
UPON YOUR SIGNATURE AND RETURN OF THIS LETTER, A SETTLEMENT CHECK
WILL BE FORWARDED TO YOU AT THE ADDRESS ABOVE.
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have attached a letter to BBB explaining the details. I have many documents, letters, photos and emails to support this claim. I am unable to upload all of them due to size. I have attached what the system allowed me to. Please contact me for photos, and much more support which can't be uploaded. My account/Invoice number is A1648728. The transaction dates were 11/19/22 and 11/30/22. I have made many attempts with the company and their claims department. The business has NOT tried to resolve any of these problems. The paperwork states the business is out of **************, **. The initial estimate was $8,413.32. The final total I paid was $15,110.57. (info included in attachments)
Business Response
Date: 11/21/2023
Dear Valued Customer,

As mentioned in our previous correspondences, if you are satisfied with the information provided thus far and have no further damages or concerns to report regarding your moving company, we kindly request you to express your satisfaction by completing this online form.

By clicking on the following LINK, you can declare that you are pleased with all the information submitted up to this point and have no intentions of adding any additional damages or concerns against your moving company.

However, if you do wish to include further damages or concerns in your existing case, please ensure that you adhere to the guidelines outlined in the Online Claim Procedures Package we previously shared with you. It is of utmost importance to us that we conduct a fair and comprehensive investigation for all customers, with the aim of reaching a just and accurate resolution.

Click on the following link to continue forward with your case: FINALIZING YOUR MOVING CLAIMS.

KINDLY ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE AND WE WISH YOU THE BEST IN YOUR NEW LOCATION!

Should you have any questions please feel free to email us at any time and we will be happy to assist you.

Customer Answer
Date: 11/21/2023

Complaint: 20881632

I am rejecting this response because: The claims department failed to return my calls. I was not receiving their emails, which i stated to them. They finally sent me an email, which I received, stating they needed a copy of the contract. At that time, I started the process of phoning them, of which they didn't return my calls. I have attached a call log which shows i called them many times after 6/7/23, when they asked of copy of contract. My reason for getting in touch with them, was due to the fact, I NEVER received a contract from Moving Depot until the movers delivered my belongings on 11/30/22, which he made me sign prior to unloading truck (Bill of Lading Contract). I did not choose Moving Depot. ****************** doled out my belongings to them. I needed to speak to them to notify them of no contract. I needed ask them what I needed to do. They failed to follow through on phone calls.
There is soooo much to this claim which needs attention!!!! Everything and every employee I dealt with, were nightmares!!!!

Sincerely,

***************************
Business Response
Date: 11/30/2023
Due to the customers apparent inability and failure to comply with our basic validation process, we were unable to formally investigate this matter. Sequentially unable to offer a suitable resolution.
However, we truly value our customers and take any complaints very seriously. In the future should the customer ultimately decide to comply and provide the previously requested basic, necessary, and required documents to validate a transaction with the company, we will thoroughly investigate their claims immediately, in hopes of seeking resolution.
To maintain our high level of customer satisfaction, we are willing to compensate you $75.00 in good faith for any inconvenience that *** have occurred during the process of your move.

Customer Answer
Date: 12/07/2023

Complaint: 20881632

I am rejecting this response because:
I absolutely resent the companys saying inability and failure to comply. I made MANY attempts to contact your company to no avail. I showed you many phone calls, texts and emails with my attempts. Every step of this entire relationship showed ineptness of your company. I highly urge you to reread all the letters and attachments I previously sent. If you truly value your customers, and if you took complaints seriously, you would do something to right all these wrongs. I do NOT believe you have a high level of customer satisfaction. Your company has proved otherwise. It is not in good faith to offer a mere $75.00. It is rather insulting. My rate for me carrying all the boxes in is much higher, not to mention all the many other mishaps. Not to mention, I was told by ******* several times, I would receive a discount and credit.
If you need me to send some contract, please tell me what it is. As stated, I didnt receive any paperwork until they delivered my belongings on 11/30/22, which at that point, I was coerced to sign and pay prior to them taking my belongings off truck.
Thank you,
*********************
Initial Complaint
Date:10/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Providers picked up merchandise from the home to ship to a new addition in ******* ********. Was told it would be delivered to the new address in ******* in 2days. Its been 10 days and no delivery. We were told they have up to 7days for delivery. We have gotten the run around with no satisfaction
Business Response
Date: 10/14/2023
COMPANY RESPONSE TO BBB CASE ID #: ******** - ******************

Dear BBB,

Please accept this formal acknowledgment notice of the above-referenced BBB case number submitted by the consumer. Please note, that we are more than willing to thoroughly investigate the consumers said complaints to better understand, validate and fairly resolve all their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and deeply appreciated.

When it comes to these matters, we put ourselves completely at the customers disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net ************************** we can validate that the customers claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance with their coverage and will ensure a fair resolution to their issues.

It is important for the BBB to know that, as part of our commitment to ***************** and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution.

In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didnt receive prior, during, or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated, and resolved in accordance with their coverage and contractual liabilities.

To better understand and validate all the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. This will confirm the interaction between both parties and ensure a fair investigation for both the customer as well as the company.

We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK):

?      Bill of Lading (contract)
?      Order for Service
?      Household Goods Descriptive Inventory (both pickup and final delivery copies)
?      Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)

We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.

We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good standing.

Very ************************************************************************************ Dep.
Initial Complaint
Date:10/03/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Moving interstate from ********* to ******* Moving date : 07-17-2023 Amount: ******* To begin with my items were damaged with water. The truck had a leak and my items that are worth thousands of dollars were damaged with water. I have many items that are missing table tops, table lamps, brand new set of pots and pans, house *********. I also received broken and damaged items. This company has many bad reviews on ******* When I called to complain the manager there her name is ******, was uninterested and told me to file complaint. And that not to call again because thats not her department.
Business Response
Date: 10/05/2023
COMPANY RESPONSE TO BBB CASE ID #: ******** - ***************************

Dear BBB,

Please accept this formal acknowledgment notice of the above-referenced BBB case number submitted by the consumer. Please note, that we are more than willing to thoroughly investigate the consumers said complaints to better understand, validate and fairly resolve all their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and deeply appreciated.

When it comes to these matters, we put ourselves completely at the customers disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net ************************** we can validate that the customers claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance with their coverage and will ensure a fair resolution to their issues.

It is important for the BBB to know that, as part of our commitment to ***************** and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution.

In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didnt receive prior, during, or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated, and resolved in accordance with their coverage and contractual liabilities.

To better understand and validate all the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. This will confirm the interaction between both parties and ensure a fair investigation for both the customer as well as the company.

We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK):

?      Bill of Lading (contract)
?      Order for Service
?      Household Goods Descriptive Inventory (both pickup and final delivery copies)
?      Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)

We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.

We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good standing.

Very ************************************************************************************ Dep.
Customer Answer
Date: 10/17/2023

Complaint: 20690796

I am rejecting this response because: Good evening,
I reject the business response. The issue has not been resolved and I need your help. Unfortunately, I didnt get to the email in an efficient time. Please reconsider the case because you are my last hope the complaint ID: ********. We have not received any resolution from the company for this matter I have contacted and filed a complaint against this company. In hope to find a resolution. If you can please review this case again because we need your help in order to receive the resolution/ refund.Below I have attached photos of contracts and agreements. Please review and get back to me.

Sincerely,

***************************
Business Response
Date: 10/17/2023
Due to the customers apparent inability and failure to comply with our basic validation process, we were unable to formally investigate this matter. Sequentially unable to offer a suitable resolution.
However, we truly value our customers and take any complaints very seriously. In the future should the customer ultimately decide to comply and provide the previously requested basic, necessary, and required documents to validate a transaction with the company, we will thoroughly investigate their claims immediately, in hopes of seeking resolution.
To maintain our high level of customer satisfaction, we are willing to compensate you $75.00 in good faith for any inconvenience that *** have occurred during the process of your move.

Customer Answer
Date: 10/18/2023

Complaint: 20690796

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:09/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid over ****** for a move from ********* to ********** to Safe ship moving. The sales person assured us full take down and set up and insurance was included. They did not handle our move. They hired a third party company, Moving Depot LLC. Upon arrival of one small guy with a gigantic truck for my family of 5 relocating he damaged tons of expensive items. Upon further examination the standard docs the third party made me sign at pickup while they took our stuff apart and packed shows a very terrible insurance package of .60 per pound of items. My damaged items include a new peloton and my childrens new bunk bed and other expensive items that totaled over 4 grand. The stress and physical labor now is the biggest issue. I am pregnant with our fourth child and unpacking and moving heavy objects. If my baby is hurt in any way I will be holding this company liable. We are missing hardware they packed and simply didnt keep in the truck safely. One tiny dude with this giant truck.He threw items off the truck because he wasnt equipped! I want my time back and money back as I feel taken advantage of. This entire experience has been deceit. I would like to add that safe ship claim/insurance process is terrible; was told I had full coverage by safe ship. Moving depot had me sign a page they did not go over with me at pickup that states I now get .60 times the weight of an item damaged which means items worth thousands will be paid out at almost nothing.This all has caused an incredible amount of stress on my pregnancy besides my cross country move. I have lost of ****** have ***** of damaged items and have spent over $2000 replacing items.I was contacted after submitting my claim and asked what compensation I wanted in order to take my claim down from BBB.They have ghosted after my response.People should absolutely be aware.The third party (again) insurance claims process responded yesterday. $75 to compensate and sign off on liability. WHAT A JOKE!I DO NOT ACCEPT.
Business Response
Date: 10/05/2023
COMPANY RESPONSE TO BBB CASE ID #: ******** - *******************

Dear BBB,

Please accept this formal acknowledgment notice of the above-referenced BBB case number submitted by the consumer. Please note, that we are more than willing to thoroughly investigate the consumers said complaints to better understand, validate and fairly resolve all their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and deeply appreciated.

When it comes to these matters, we put ourselves completely at the customers disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net ************************** we can validate that the customers claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance with their coverage and will ensure a fair resolution to their issues.

It is important for the BBB to know that, as part of our commitment to ***************** and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution.

In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didnt receive prior, during, or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated, and resolved in accordance with their coverage and contractual liabilities.

To better understand and validate all the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. This will confirm the interaction between both parties and ensure a fair investigation for both the customer as well as the company.

We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK):

?      Bill of Lading (contract)
?      Order for Service
?      Household Goods Descriptive Inventory (both pickup and final delivery copies)
?      Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)

We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.

We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good standing.

Very ************************************************************************************ Dep.
Customer Answer
Date: 10/06/2023

Complaint: 20668494

I am rejecting this response because:
I have submitted all documentation to ****** with moving depot as well as safe ship. I was offered $75.
I spent almost 20 grand total. Your company handled two parts of a three part transport from ********* to **********. I have 4 grand in damages from the tiny dude you sent.
****** assured me moving depot would make good on this much more than the third party that arranged their services who offered a measly joke of $75 which I reject.
You can talk to ****** and pay me 4 grand or I would tell anyone I know moving as well to NEVER work with your company.
Sincerely,

*******************
Business Response
Date: 10/14/2023
Dear BBB,
As previously explained, please understand we are more than willing to resolve this customers complaints against our company. To ensure customer satisfaction we simply asked the customer to cooperate by providing supporting information in order for us to validate their claims. It is critical that this information is provided to ensure a fair investigation and resolution for both the customer as well as the company.
Due to the customers apparent inability and failure to comply with our basic validation process, we were unable to formally investigate this matter. Sequentially unable to offer a suitable resolution.
However, we truly value our customers and take any complaints very seriously. In the future should the customer ultimately decide to comply and provide the previously requested basic, necessary, and required documents to validate a transaction with the company, we will thoroughly investigate their claims immediately, in hopes of seeking resolution.
To maintain our high level of customer satisfaction, we are willing to compensate you $75.00 in good faith for any inconvenience that *** have occurred during the process of your move.

Customer Answer
Date: 10/16/2023

Complaint: 20668494

I am rejecting this response because:
I have filed all documentation once with ***** ************* and also with the company that hired you (safe ship move, and their claims department)
I am not submitting another document and wasting my life.
you are a terrible company. I do not accept $75 when you sent one tiny dude with a family of 5s stuff and he destroyed by throwing and dragging across our Rocky ******** drive because he clearly could not handle the amount and size. Thats on you: you made the decision to cut corners. You have hurt me and my pregnancy greatly: you damaged $4000 of items. My kids have slept on the floor since we got here because of this; your first guy to show up at our house to pickup took apart everything and lost all the hardware so lots of stuff is rendered useless. He rushed me at pickup and told me to sign a standard insurance policy. Which I got to look at after and is a JOKE. I want my item totals covered. This is terrible business. Then ***** from your company clearly told me she would handle covering more than your crappy insurance policy I was hustled into. Lies. $75?!?! Are you kidding me? I spent $20,0000 on a joke of a move. I should have just had my husband rent a truck and avoid the damages. This is a nightmare. Safe ship is even more so responsible for assuring and selling me on your company and full insurance and full take down and setup: what did I get? $4000 in damages, $20,000 in a terrible moving company, the most stress ever and shady business practices.
Your responses are a joke and Im not wasting more of my life on this c*** People should know. The only way I would ever not tell everyone I possibly know in wisconsin and california to not use moving Depot or safe ship movers is financial compensation. Id even take this review down for both.
which is exactly what safe ship asked ****** to make me do. Pay me off so Id remove my review and then she ghosted me. You can see why I think this is all pretty gross business.

*******************
Initial Complaint
Date:09/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: 9/18/23 Extra $900 Transport my household goods from ******** to ******* They said they cannot get an 18 ******* in my neighborhood so we had to pay extra $900 to off load to a smaller truck. But this is a brand new neighborhood and I have at least 6 neighbors to testify an 18 ******* brought in their stuff and one was across the street a week before. It is completely accessible. Business said too bad *** them. Their driver couldn't do it and that is my fault.Order number: *******
Business Response
Date: 09/30/2023
COMPANY RESPONSE TO BBB CASE ID #: ******** - ***************************

Dear BBB,

Please accept this formal acknowledgment notice of the above-referenced BBB case number submitted by the consumer. Please note, that we are more than willing to thoroughly investigate the consumers said complaints to better understand, validate and fairly resolve all their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and deeply appreciated.

When it comes to these matters, we put ourselves completely at the customers disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net ************************** we can validate that the customers claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance with their coverage and will ensure a fair resolution to their issues.

It is important for the BBB to know that, as part of our commitment to ***************** and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution.

In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didnt receive prior, during, or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated, and resolved in accordance with their coverage and contractual liabilities.

To better understand and validate all the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. This will confirm the interaction between both parties and ensure a fair investigation for both the customer as well as the company.

We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK):

?      Bill of Lading (contract)
?      Order for Service
?      Household Goods Descriptive Inventory (both pickup and final delivery copies)
?      Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)

We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.

We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good standing.

Very ************************************************************************************ Dep.
Customer Answer
Date: 10/03/2023

Complaint: 20643323

I am rejecting this response because:
I have more files to add....
There is no reason for the extra $900, which they wanted more but we haggled.
They said 18 ******* cannot come into my brand new neighborhood, yet one was across the street the week before and there have been many in my neighborhood as we are all new residents. I have many who reached out to me and are willing to testify to this statement.
I should not have to pay for the one man who cannot drive an 18 *******.

Sincerely,

***************************
Business Response
Date: 10/05/2023
As previously explained, please understand we are more than willing to resolve this customers complaints against our company. To ensure customer satisfaction we simply asked the customer to cooperate by providing supporting information in order for us to validate their claims. It is critical that this information is provided to ensure a fair investigation and resolution for both the customer as well as the company.
Due to the customers apparent inability and failure to comply with our basic validation process, we were unable to formally investigate this matter. Sequentially unable to offer a suitable resolution.
However, we truly value our customers and take any complaints very seriously. In the future should the customer ultimately decide to comply and provide the previously requested basic, necessary, and required documents to validate a transaction with the company, we will thoroughly investigate their claims immediately, in hopes of seeking resolution.
To maintain our high level of customer satisfaction, we are willing to compensate you $75.00 in good faith for any inconvenience that *** have occurred during the process of your move.

Customer Answer
Date: 10/16/2023

Complaint: 20643323

I am rejecting this response because:

I am rejecting the business response because they were not truthful in saying an 18 ******* cannot drive to my house. I have included video and photo of 18 ******* across the street. I also have 7 neighbors who will testify that an 18 ******* brought their stuff into my neighborhood and most of them live far inside the village. My house backs up to the highway so we and my neighbors do not understand this. They were just extorting money. I can go to court with my witness if I have to because this his extortion. We paid in full upfront when they picked up our furniture but they insisted on $1001 more after we paid in full because they claimed they cannot drive into my neighborhood. They finally haggled down to $900 in cash only. I see 18 wheelers in here very often. Therefore I officially reject any offer other than the $900 or I will be pursuing this matter until they give back the money that I did not owe them.

Victoria
Initial Complaint
Date:08/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
07/02/2023 is when Company came to pick up our belongings for our move from ******* to ********. I originally contracted with Trinity ********** and did not know it would be someone else actually moving us but any way different story.They came and started packing our things are we were told that the original price of like **** would now be ****** and since we made deposit of ***** something we still owed 14 something. We tried to contact ******* to ask what the Hxxl was going on but of course even though they say we can call does not mean they will answer. We told them we had an almost **** sq ft home and a few things in the barn and went thru the list with them but all of a sudden it is almost 3xs the amount. Of course, we have to agree because we had to be out of the home for the new buyers to take possession. They did not even bring a big enough truck and the second truck was supposedly right behind them and then it was all of a sudden not enough space on that one so they would have to send a truck the next day which we were leaving that night.After having to be in an Airbnb for a month we finally get to move in and the fun continues with Moving Depot supposed to be there Monday then Tuesday and finally Wednesday they show and of course now we have our dogs who are already stressed. They unload stuff and we start unpacking and of course we start seeing things smashed. Some are things we cannot replace but the steering wheel to our lawn mower?? How?? Our 65" TV totally missing, the back to our recliner totally missing (find out later in **), a bar stool (on **** with recliner back), several dishes broken and pictures broken, or holes thru them. When will this end?? I just want our stuff back and money refunded for overcharging almost triple the original price. Most of what they broke is irreplaceable as it was something made by our children when they were young or give from a passed family member. I am in disbelief that companies are ok with this
Business Response
Date: 08/23/2023
COMPANY RESPONSE TO BBB CASE ID #: ******** - ****************************************

Dear BBB,

Please accept this formal acknowledgment notice of the above-referenced BBB case number submitted by the consumer. Please note, that we are more than willing to thoroughly investigate the consumers said complaints to better understand, validate and fairly resolve all their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and deeply appreciated.

When it comes to these matters, we put ourselves completely at the customers disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net ************************** we can validate that the customers claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance with their coverage and will ensure a fair resolution to their issues.

It is important for the BBB to know that, as part of our commitment to ***************** and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution.

In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didnt receive prior, during, or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated, and resolved in accordance with their coverage and contractual liabilities.

To better understand and validate all the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. This will confirm the interaction between both parties and ensure a fair investigation for both the customer as well as the company.

We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK):

?      Bill of Lading (contract)
?      Order for Service
?      Household Goods Descriptive Inventory (both pickup and final delivery copies)
?      Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)

We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.

We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good standing.

Very ************************************************************************************ Dep.
Initial Complaint
Date:08/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Moving depot was contracted to move me from central ** to southern WA. I have 3 Complaints 1. The *************** fee of $1 per cubic foot is listed but deceptive. At no point BEFORE the move was it made clear that ALL interstate travel is done by 18 ******* and that if an 18 ******* cannot fit at my destination that I will need to pay shuttle fees. This information was included in the bill of landing I was given AFTER they had loaded my items onto a truck. Their website proudly displays "No Hidden fees" while I was under the impression that the move could have been done by a 27' moving truck which does fit at my final destination. Even the email sent to me uses the word "usually" instead of saying all. I ended up with $800 in extra fees that were not in my estimate. Even though both addresses were known at the time of the estimate.2. Payment methods listed on their website are deceiving. They say they can take all major credit cards, yet when the movers arrived they informed me they accepted cash only. Thank god I had Zelle otherwise I would possibly have been unable to pay as I do not have a bank available at my destination. Their website needs to be updated to display this information correctly.3. Finally they destroyed multiple of my items and lost a few completely. I was told all my loose items were put in the wardrobe boxes so I couldn't even verify if that was true as they were loaded onto the truck when it came time to sign. I'm filing this complaint here, since they have no location to file a claim with them on the website like my movers said there would be.Items total loss: 1 cabinet, 1 nightstand, 1 bed frame. Items damaged but usable: 1 bookshelf, 2 dressers (1 baseboard damaged, 1 feet broken off), 2 lamps (shades damaged), 1 cat tree (support ripped off), 1 fan (stabilizing feet broken off) Items missing: 1 lamp (broken shade made it to us), 2 step stools. Total weight of broken and damaged items: roughly 200 lbs.
Business Response
Date: 08/23/2023
COMPANY RESPONSE TO BBB CASE ID #: ******** - ***********************

Dear BBB,

Please accept this formal acknowledgment notice of the above-referenced BBB case number submitted by the consumer. Please note, that we are more than willing to thoroughly investigate the consumers said complaints to better understand, validate and fairly resolve all their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and deeply appreciated.

When it comes to these matters, we put ourselves completely at the customers disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net ************************** we can validate that the customers claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance with their coverage and will ensure a fair resolution to their issues.

It is important for the BBB to know that, as part of our commitment to ***************** and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution.

In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didnt receive prior, during, or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated, and resolved in accordance with their coverage and contractual liabilities.

To better understand and validate all the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. This will confirm the interaction between both parties and ensure a fair investigation for both the customer as well as the company.

We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK):

?      Bill of Lading (contract)
?      Order for Service
?      Household Goods Descriptive Inventory (both pickup and final delivery copies)
?      Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)

We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.

We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good standing.

Very ************************************************************************************ Dep.
Customer Answer
Date: 08/28/2023

Complaint: 20409262

I am rejecting this response because:

In my initial complaint I attached the Bill of Landing and household inventories. They are listed under OpenScan 2023-08-01 16 10 20.325541.pdf
I've attached screenshots from credit cards and bank statements listing total amount paid was ******* (which is **** over the estimated value listed on the bill of landing) through Odyssey Broker and local movers assigned.
Since the page is difficult to read my order no. is 1649550

Sincerely,

***********************
Business Response
Date: 09/04/2023
As previously explained, please understand we are more than willing to resolve this customers complaints against our company. To ensure customer satisfaction we simply asked the customer to cooperate by providing supporting information in order for us to validate their claims. It is critical that this information is provided to ensure a fair investigation and resolution for both the customer as well as the company.
Due to the customers apparent inability and failure to comply with our basic validation process, we were unable to formally investigate this matter. Sequentially unable to offer a suitable resolution.
However, we truly value our customers and take any complaints very seriously. In the future should the customer ultimately decide to comply and provide the previously requested basic, necessary, and required documents to validate a transaction with the company, we will thoroughly investigate their claims immediately, in hopes of seeking resolution.
To maintain our high level of customer satisfaction, we are willing to compensate you $75.00 in good faith for any inconvenience that *** have occurred during the process of your move.
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contracted this company to move my belongings. I went through the item list, but when I checked the itemized list later, I noticed that not all the things I told them I would be bringing were on the list. I provided updated information regarding my items and confirmed pickup. Morning of move I was concerned since I hadn't received an updated list of items with updated cost. So I called and emailed the company. I was told it would be fine and I had enough space and they had the updated list, but they don't send out other emails after the first one. They also confirmed the price had not changed. Movers arrive in a small truck and it is clear my items will not fit. I call the company and attempt to see why it got to this point when I tried multiple times to update my list. The guy on the phone that I had been working with then refused to take my calls and I was unable to reach anyone else after. I ended up paying $1000 more than quoted. When my items arrived at their destination, I found the company had contracted local guys in the area to help with delivery who arrived separately in their own vehicles. One guy seemed to be clearly altered. My items were severely damaged. My TV was broken. 2 of the chairs broken. My couch was broken. I was also missing screws to my furniture. The delivery driver acknowledged the damage and even signed the slip because he was amazed at how badly my items were destroyed. There was also no separation between my items and the items of another customer so they brought multiple items into my house that were not mine and we had to tease out what belonged to me vs someone else. It was a nightmare. The driver told me to contact the company and file a complaint. However, I couldn't see where to do so on the website. Additionally, you have to pay before they take your items off the truck so that in the event that they are damaged and you are unhappy, they already have their money so there is no risk for them.
Business Response
Date: 07/08/2023
COMPANY RESPONSE TO BBB CASE ID #: ******** - ***************************

Dear BBB,

Please accept this formal acknowledgment notice of the above-referenced BBB case number submitted by the consumer. Please note, that we are more than willing to thoroughly investigate the consumers said complaints to better understand, validate and fairly resolve all their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and deeply appreciated.

When it comes to these matters, we put ourselves completely at the customers disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net ************************** we can validate that the customers claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance with their coverage and will ensure a fair resolution to their issues.

It is important for the BBB to know that, as part of our commitment to ***************** and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution.

In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didnt receive prior, during, or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated, and resolved in accordance with their coverage and contractual liabilities.

To better understand and validate all the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. This will confirm the interaction between both parties and ensure a fair investigation for both the customer as well as the company.

We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK):

?      Bill of Lading (contract)
?      Order for Service
?      Household Goods Descriptive Inventory (both pickup and final delivery copies)
?      Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)

We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.

We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good standing.

Very ************************************************************************************ Dep.
Customer Answer
Date: 07/11/2023

Complaint: 20279556

I am rejecting this response because:
The company has not addressed any of the concerns. They did not provide information that speaks to where I should sent the information they requested. No one for the company has contacted me directly. I have not received any monetary compensation for the vast damage that was done to my belongings. They cost me thousands of dollars in damage. I had to buy a new TV, couch and dining room set. They substantially damaged and broke my property. They have a long history of being a horrible company. I should have done my due diligence prior to working with them. They should be shut down.
Sincerely,

***************************
Business Response
Date: 07/16/2023
Due to the customers apparent inability and failure to comply with our basic validation process, we were unable to formally investigate this matter. Sequentially unable to offer a suitable resolution.
However, we truly value our customers and take any complaints very seriously. In the future should the customer ultimately decide to comply and provide the previously requested basic, necessary, and required documents to validate a transaction with the company, we will thoroughly investigate their claims immediately, in hopes of seeking resolution.
To maintain our high level of customer satisfaction, we are willing to compensate you $75.00 in good faith for any inconvenience that *** have occurred during the process of your move.

Customer Answer
Date: 07/17/2023

Complaint: 20279556

I am rejecting this response because:
I have provided the requested information.
I have provided documents that detail the damage including pictures as well as the bill.
This company's stating that I have not complied with their request is laughable. There are numerous attachments that address the concern.
There offer of $75 in that I am out of thousands of dollars demonstrates the blatant little regard they have for their customers. There are numerous complaints of the same. I will be taking further actions against this company.

Sincerely,

***************************

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Moving Depot USA is NOT a BBB Accredited Business.