Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Avalon Risk Management Insurance Agency LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAvalon Risk Management Insurance Agency LLC

    Risk Management

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Avalon Risk Management is a risk management company which provides insurance and surety services for residential and commercial customers. This company serves the northwest suburbs of Chicago, including Roselle, Medinah, Itasca, Bensenville, Wood Dale, Arlington Heights, Rolling Meadows, Des Plaines, Park Ridge, Niles, Prospect Heights, Palatine, Hoffman Estates, Carol Stream, Glendale Heights, Addison, Bensenville, Rosemont, Mt Prospect, Prospect Heights, Streamwood, Hanover Park, and Hoffman Estates. Products and services available from this company include surety bonds, carnets, cargo insurance, professional liability insurance, business insurance, commercial auto insurance, carrier vetting, claims, technical support, marketing, training, and underwriting.

    Business Details

    Location of This Business
    150 Northwest Point Blvd 4th Floor, Elk Grove Village, IL 60007-1015
    BBB File Opened:
    7/12/2004
    Years in Business:
    26
    Business Started:
    1/19/1998
    Business Started Locally:
    1/19/1998
    Business Incorporated:
    11/19/2009
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Avalon Risk Management, Inc
    Business Management
    • Ms. Denise L. Chipman, Vice President of Human Resources
    • Ms. Lisa M. Gelsomino, President/CEO
    • Ms. Kham Thongvanh, Assistant Vice President
    • Mr. Bill Delre, AVP, IT
    • Mr. Dave Huck, Controller
    Contact Information

    Principal

    • Ms. Kham Thongvanh, Assistant Vice President

    Customer Contact

    • Ms. Denise L. Chipman, Vice President of Human Resources
    Additional Contact Information

    Fax Numbers

    • (847) 264-2770
      Primary Fax

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/22/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    This business is suppose to be a surety company. The way they work is they will refuse to answer phone calls and/or call you back. Therefore FMSCA is allowing they to provide surety insurance yet their strategy is to never answer or call back. Review ratings all the same. I've also started a FMSCA complaint
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    susan s

    1 star

    03/07/2022

    They dont respond to emails. I had to spam and get in touch with several people before they started taking me seriously. They have leverage because they were holding my collateral and were still in the process of getting it back. Its been a frustrating process. Dont recommend

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.