Business ProfileforManufacturers' News, Inc.

BBB complaint re mni directories and IndustryNet.com Arizona Manufacturers Directory (AMD)In February, 2024, we received a letter from mni that appeared to be a verification for a free listing in the **** It appears mni uses this inquiry letter as an order form. There is no indication that the letter is actually an order form.The letter begins with the statement: Your immediate response is needed to ensure that the listing for Sun Fashions Designs appears with full contact info alongside all of the other jewelry suppliers in the upcoming **** We sent the info, then received a statement for $233.00 in March, 2024 We have been receiving the advertisement letter from mni since 1997. We never purchased the advertising offer. The listing would appear automatically in the mni directory with normal print. Since 1997 through 2024, we have not received one inquiry from a prospect from ****** Is the Company not advertising?The letter we received is not titled as an invoice or purchase order. There is no indication, neither a notation nor a label on the letter describing that the letter is actually an order form. The letter is merely an advertisement, solicitation, requesting that an authorized person ensure the listing appears with full contact information. No representative from mni called to confirm a sale.In addition, the letter is confusing in that it refers to a basic listing. On the mni site, the search results refer to a preferred listing or a preferred supplier. Do positive reviews lead to the classification as a preferred supplier, or merely paying the money mni requests.*** says that if a customer is not completely satisfied with the service they do not have to pay. This is not true. When questioned, an mni rep insisted on payment to avoid collection. This solicitation letter is deceptive. We wish removal from their solicitation list, zero billing and a credit for the invoice. We have had the same experience as the other companies'complaints.