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Find a Location

Evergreen Bank Group has 1 locations, listed below.

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    Business ProfileforEvergreen Bank Group

    Banking Services

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3842 W 95th Street, Evergreen Park, IL 60805
    BBB File Opened:
    12/5/2019
    Years in Business:
    17
    Business Started:
    3/1/2007
    Business Started Locally:
    3/1/2007
    Type of Entity:
    Corporation
    Business Management
    • Mr. Darin Campbell, CEO
    Contact Information

    Principal

    • Mr. Darin Campbell, CEO

    Customer Contact

    • Nancy Murray, Compliance Officer

    Industry Tip

    BBB Tip: How to choose a new bank or credit union

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/25/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    I made an additional payment for my loan and designated it to be applied to principal. I checked on it later and it had been applied to interest without my permission. The person I spoke with said it was because of timing. Their website is antiquated and its very difficult to make extra payments. According to them, you have a very small window to do this. I believe this is intentional to keep account holders from paying down loans, and even if its not, this does not look good to the **** folks. I stated that I wanted the payment reapplied to principal, and they said they didnt know if they could. I am currently seeking another lender and will be filing an official complaint with all applicable agencies. Also, I have asked on at least 5 occasions to speak with someone in leadership or management, and they refused my request. I tried to give these folks a chance to rectify the situation, but they just dont seem to care.

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    andrew Z

    1 star

    10/26/2023

    opened savings account without an issue, but when I tried to transfer money to it - account was blocked. after 1 month of no responses they send me the letter that account is closed due to suspicious activity. very annoying.

    Evergreen Bank Group Response

    11/03/2023

    The Banks review of your account resulted in termination based on internal factors and evidence to support our decision. If you would like to discuss further, please contact us at 888-505-BANK (****).

    Local BBB

    BBB of Chicago & Northern Illinois

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