ComplaintsforAuto Accessories Garage, LLC
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning:
- Consumers allege receiving random part orders instead of the custom parts they have ordered from the business website.
- Consumers allege the business is charging for restocking and shipping costs to return items they have not ordered.
- Consumers allege ordering from the website but not receiving any updated information on the shipping and have not received the item.
On 10/31/2023, 11/06/2023 and 11/15/2023 BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 6/4/2024, BBB has had no response.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hidden charges and fee's.My dealer would not install there low quality product and they gouged me over $100 on a return. I'm fine sending the product back. But they sent a pick up tag and then charged me. Also added a re-stock fee. Very poor service.Business response
07/15/2024
Per our return policy, which is shown on our site and is available for review before ordering:
"If you wish to return an item that is not the result of an error, defect, or exchange, a 15% restocking fee will be deducted from your refund. There is no restocking fee if you are exchanging for a similar item.
If you are returning a product for any reason other than our error or a manufacturing defect, you are required to pay return shipping charges, including those for products with Free Shipping.
Shipping charges will be deducted from your refund."Since your return was not due to an error on our part or a defective part, return shipping of ($25.12) and a restock fee of $33.62 were deducted from your refund
Initial Complaint
04/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a part from this company, side steps for my truck. The part they sent does not fit my truck not even close. After weeks of emails trying to get a return label. I get a return label and a shipping company picks it up its gone from my property.. and 5 days later the same part is back at my home. I called their service department several times and nothing seems to get done. I just want to get my money back as this part was ****** dollars.. I have the part they sent In original new unused conditionBusiness response
06/24/2024
The item was picked up a second time and a full refund was issued on April 18, 2024Initial Complaint
03/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order placed 3/1/24 for $122.73. Shipping date approximated to be 3/14-3/20. Attempted several times to ask for an update on order. On 3/23/24, made several attempts to receive an update on order, as order is still not showing as shipped. Each contact attempt, I was only given a phone number, which when called states that the department it currently closed. After reaching out again via live chat, and informing the agent that the phone number provided was going to a recording stating that the department was closed, agent replied "its open" and immediately ended the chat. I called again after this interaction, and the recording still stated that the customer service department was closed. And the hours could be found on the website. I was unable to locate the customer service hours on the website. I would like a refund for the full amount of $122.73Initial Complaint
02/07/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order for 2019 Ram 1500 Classic seat covers. Order was placed correctly but what instead I received two incomplete front seat sets. Now they're giving me the run around while I wait for the **** Per their return policy, I'm *********** a full refund because the error was on their end. Interestingly enough, they also ended up sending me someone else's return email thread and now they're running around confusing themselves.Business response
06/24/2024
Your items have been returned and a full refund was issued on Feb 23 2024Initial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered floor mats that took longer than should have to ship since offering same day shipping. I attempted to cancel the following day but wouldnt let me. I received package and have been trying to return for a week now and no one will give me a return number to return package. Please give me return number this business is awful with customer service.Initial Complaint
01/10/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
AutoAccessoriesGarage Order #*******. I ordered a liner for my 2023 ****** ***********************. I used the websites chat feature and asked if the liner was long enough to cover the back of the second row of seats when they were down and i was told yes so I ordered one. The back of the seats are felt and I did not want my dog's paws to go through the material. It arrived before Christmas and I opened the box on 12/23 and immediately reached out to return it because it is not long enough to cover the area behind the seats and the back of the second row. I have been getting the run around. I pulled it out of the box once. Its in perfect unused condition. Additionally, they said they would charge me a 15% restocking fee when I called, which is unfair considering I made the purchase based on their product knowledge.Business response
06/24/2024
A full refund was issued on Jan 22 2024Initial Complaint
12/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a set of Rough Country rear wheel well liners for my **** Ram **** Laramie. I began install with one of the liners and after completing, it was apparent that the fitment was not good. At this point I remove the liner which has no damage or modification. I contact Auto Accessories Garage using their website chat and speak to an agent after several auto agent questions. I explain my fitment issue and the fact that Im not happy with the product and want to return it. Its explained to me that I will be responsible for a restocking fee and return shipping. I explain back that thats unacceptable. I then call their customer service department and explain the situation again. They begin a return ticket that generates an email that let me add information and track the return status. Its been back and forth for 1 week now with no resolve. Their initial claim was that they were reaching out the manufacture of the item I bought. Whether thats true or not, has nothing to do with the fact that Im unsatisfied with the product I just want to return it, for my money was to date has not happened. Its my opinion that their return process is basically nothing more than a Stonewall.Initial Complaint
09/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a product on 9/4/23 and noticed i was getting no updates on the processing of the order. I emailed them wanting to know a status. I realize if the item is custom made, it will take a little time but it has been almost a month. They gave me dates to ship between the 15th and 20th and it has not shipped. The only thing they have told me is they haven't received a shipping label, which does not sound right, and that when they hear something, they will email me. They have done nothing to make me think they are real interested in making sure i received my order. I read reviews on this company and they have done the same to other people. I should have read them before i ordered. I don't think i will received my order. The order # is *******.Initial Complaint
07/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered sun shade for front windshield. Guaranteed custom fit. Did not fit. Large gap around rear view mirror. Had to pay return shipping and restocking fee. This is not guaranteed fit.Initial Complaint
07/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
This occurred on July 6th and is on going I ordered a tunnel cover for my ****** Titan that was supposed to be delivered on June *****. The order had not shipped by the 6yh of July so I canceled the order through auto accessories garage customer service. On July 7th the company mailed the ordered item even tho I had canceled the day before. I asked for return information and have still not received any return info to this day of July 19th. The order was for $377, I'm trying to get my money back but am being jerked around. It is wrong for a company to do this and I don't think they should be licensed to do business any further. Other people need to know this so they do not waste their time like I did.Business response
06/24/2024
Your item had shipped before we could change the delivery address you requested.
The item has been returned and a refund was issued on July 26, 2023
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Customer Complaints Summary
29 total complaints in the last 3 years.
16 complaints closed in the last 12 months.