Customer ReviewsforAuto Accessories Garage, LLC

When it came to fulfilling my order this entity was very responsive and efficient. Upon filing a warranty issue with my Trident TR39508 ToughFold 2.0 Tonneau Cover however, things were not good. This truck bed cover was one of the highest rated covers in terms of weight capacity on top - 600lbs.When placing 145lbs. on top of cover - the 1st frame, the panel separated from the frame. I contacted Auto Accessores Garage to file a warranty claim. It took Auto Accessories Garage 6 weeks and multiple requests for photos to obtain a response from their vendor. The vendor responded that the 600lbs rating was to be "evenly distributed over the cover". This was not stated on Auto Accessories Garage web site upon purchase. Due to this lack of specifications on the Auto Accessories Garage web site, I find this unacceptable and would not recommend purchasing from Auto Accessories Garage or Trident Truck Accessories Regards,************************* numerous times over a 6 week period to provide them with all documentation requested I plasat 600lbs on the AutoAccessoriesGarage.com website: Product Details Bring a signature style and added protection to your truck with the Trident ToughFold 2.0 Tonneau Cover Heavy-duty Aluminum panels finished in a durable Black Powder Coat Integrated perimeter seals keep your cargo dry in inclement weather Easy-to-use tailgate clamps for ease of operation Drive in a closed or semi-opened position Carry up to 600 lbs. on top Backed by a 3-Year Warranty    

We are sorry you are having an issue with your tonneau cover.While it is true that the 600-lb weight rating for the cover is meant to be a distributed weight, such as a heavy snow or stack of plywood sheets, it can be inferred that each of the 3 panels of the cover should support 200-lbs.While the 200-lbs per panel should still be a distributed weight (not a person standing in one place on the cover), we understand how it can be confusing.Although the manufacturer has declined to honor the warranty, Auto Accessories Garage will honor your warranty request.An order for a new cover has been entered and will ship to you shortly. Please dispose of the damaged cover appropriately.

Taking money out of my account and never even heard of the place! This happened three different x's and has cost me a lot of time and loss of faith in the American business.

*******;Auto Accessories Garage NEVER initiates charges to anyone's credit or debit card without the cardholder's knowledge and consent. we have not been able to find an order in our system when searching by our name, email address or zip code.It seems that your account *** have been compromised. you should immediately contact your bank or call the phone number on the back of your card to report the fraudulent activity.You *** also call our fraud department at *********************.

Horrible customer service. The product that arrived was not the same as they had displayed on their site. I returned the product for a refund two months ago, and they have not refunded my money or replied to my emails.

We are sorry you were not satisfied with your original purchase of a SmartLiner floor liner for your truck. At the time you contacted us to return the item, you stated you wanted to exchange it for a Weathertech floor liner at more than double the price of the original item.The Weathertech liner was shipped to you before you returned the original item, and your payment card was charged the price difference, including a restock fee on the original item and $38.91 for a return shipping label.In reviewing the return shipping cost at your request, we agreed to split the return shipping cost to you and issued a refund of $19.91. You have not mentioned the Weathertech floor liner, so we assume you are satisfied with that product.

Totally unreliable business. Ordered my Truck bed cover, arrived damaged, and have been waiting since Nov 26th till now to receive a refund and shipping return instructions. They state "No-Hassle Returns" when in fact it's all a hassle. They keep making excuses that they are waiting on the manufacturer to resolve, but I bought from them not their manufacturer.Contacted my CC Company to dispute charge, and the ********************* and Veterans Groups so they can post not to do business with this unreliable outfit.

we understand your frustration over the delay in getting replacement rails for your truck tonneau cover. As you can imagine the manufacturer is very busy during the holiday season and unfortunately, it has an affect on their ability to ship replacement parts quickly.Your replacement rails are scheduled to ship this coming Monday on Dec. 18, 2023. You have since asked to return the entire cover and if you choose to do so you certainly may. Our ************ is currently processing your return request.

DON'T buy their products. Their products do NOT have the quality they promote. They have no credibility whatsoever. The description of their products is NOT related to that of the manufacturer. Representatives misguide customers when making a claim. The worst company for car products. They kept me waiting for a response for more than 3 weeks giving misleading information about the claim until the very last minute I contacted the warranty staff who were not aware of any claim until I called. They explained the details of the product that does not match what the seller is advertising in their public web page in terms of weight.

You ordered a bed cover for your pickup truck and 4 months later asked for a replacement under warranty because you stood on one of the panels while washing your truck and the panel bucked and bent.The 3-year warranty covers defects in materials and workmanship; it does not cover misuse or abuse.The 600-lb weight rating for the cover is for a distributed weight, such as stock of plywood sheets or a heavy snow. The cover is not designed to support an adult standing on a single panel. The manufacturer has denied your warranty request as the problem was not a manufacturing defect.

I will never order from them again. I purchased a product that they said fit my vehicle. It did not fit, installer would not install it which is fine. Sent the product back and told them that it's the wrong part and I shouldn't have to pay the crazy 15% restocking fee and **** just argued with Mr about it. Now I'm stuck having to pay part of the cost of the product that isn't for my vehicle. Horrible customer service, horrible website design, overall horrible company. Do not buy from them.

We are sorry the Sway Bar you purchased for your pickup truck did not work with the aftermarket lift kit you had installed on the truck.The sway bar you ordered is designed to work with lift kits, but apparently the lift kit you purchased included a provision to enable the use of your stock sway bar, making the need for the item you purchased unnecessary.After reviewing all the information, we are refunding the restock fee and return shipping cost.

Worst Company to deal with Sent wrong model to my home, does not want to exchange, They sent it Wrongly and does not want to correct $1800 of Loss. Dont you ever order from them

We are sorry the wrong part number was sent to you. There was a miscommunication concerning your return request because the manufacturer has a 30-day return policy and you didn't contact us for 2 months after you received the item.Your issue will be resolved and the incorrect item will be exchanged for the correct one at no additional cost to you.

I am still trying to resolve my issue with this service. its been over 2 weeks now and the order hasn't been shipped. They don't know whether they even have the item yet, what a joke.I would stay out of business with this website and try other reliable sources like carid.com.

Your order was estimated to ship between Mon Jul 31 - Fri Aug 04, as was shown in your shopping cart when placing the order.Your order is slightly delayed, but will ship tomorrow, Aug. 8.

I ordered three items from this company. The electrical harness and tonneau cover came in a timely manner. The base plate or flat tow came in and was missing parts. I notified the company with the missing parts. They were going to over night the missing parts this was May 4th. I never received the missing parts.I contacted the company and they said they needed photos of the package I received. I sent them and they wanted me to spray paint the parts I received and send photos. They sent me another kit still missing the same items. I was told to spray paint the parts received and they would start my refund. Here it May 25th and I still have not received my refund. Now they are saying the want the parts back. I have talked to numerous people and been told many lies on the status of my refund. I am willing to send these items back as soon as they send me a return label and I get my refund.I have never dealt with a company so difficult to deal with on a faulty item. I understand why they have a **** rating.Who ever reads this please help me get my refund. I am a disabled veteran and this refund is important to **** would give minus stars if i could.

We are very sorry that the Tow Bar Base Plate you ordered was missing parts (both the original and the replacement).After investigation it was found that the manufacturer had an entire production run built and packaged without the 2 parts you were missing.The issue is now being corrected at the manufacturer, however you indicated you would prefer a refund rather than another replacement. A full refund for the item has been issued

Honestly, great experience. I was nervous and skeptical at first after reading all the bad reviews, BUT they pleased me. **** for my car fit PERFECTLY. Came within 5 days. And I love them!

Thank you for your review! Thousands and thousands of our customers have a similar experience shopping with us. Unfortunately, most of time the only people who bother to post a review are those whose experience does not match their expectations.