Business ProfileforSilver Foxes Travel

I hired *****************************, owner of Silver Foxes Travel, to organize a family vacation to ***** in May of 2022. I have experience with travel, have even been to ***** in the past, but decided to hire ******* because my life was extremely busy leading up to the trip and she promised seamless, worry free, travel that would include all of our specific interests and requests. Unfortunately, that was not at all my experience working with this agency. ******* can be very nice and is great at talking but her follow through, carry over, and attention to detail resulted in a lot of wasted time, worry and issues leading up to the trip as well as while in *****.With that aside, my main reason for writing this complaint is that ******* has yet to pay me back funds that she owes me for excursions she charged me for that we did not take. She owes me over $1000. Since we returned from our trip in May she has been giving me the run around and ignoring my pleas to please settle this so we can move on. Despite this she has continued to not pay me back.She has done this to at least one other family that I know of. They are still awaiting their refund from travel that was also completed in May.I liked ******* and admired that she made a career change to start her own business. I am disappointed with the dishonesty and lack of integrity that she has displayed and feel that it is necessary to share this so that she does not do this to others.If you have ever traveled before then you will quickly learn that ******* over charges for services that you can get for much less if you book on your own and she doesnt really offer anything unique with her site seeing, activities, restaurant bookings, etc. If you have never ever traveled before and you go with this company, you may be impressed by her smooth talking but please know that she is over charging you and unfortunately under delivering.