ComplaintsforOLI Outdoor Services Inc

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I retained OLI Outdoor Services Inc. to trim a pear tree in my front yard and remove ivy off an oak tree in my backyard for the cost of $2250. My pear tree in the front yard had lower branches which created a beautiful canopy that the squirrels and rabbits would gather under to play and eat. All OLI was hied to do was remove the dead branches from it and I agreed to them rounding it off on ***'s suggestion, but I told him I would agree to that only if it just rounded off for aesthetic purposes. What they did do, however, was remove all my lower branches which destroyed and removed the canopy, and did a height reduction of about 10 feet which the tree didn't even need and I have no idea why they even did it. The tree now looks like a lollipop a stick with a ball on the top of it. As to the oak tree in the back they were supposed to remove *** from, when the workers came out here, they told me that they could not remove the ivy because it would possibly kill the tree. All they did was rip-off the foliage from the ivy. The ivy vine is still on the tree and has started to grow back. They only ripped the foliage off the lower part of the tree, so there still remains a lot of ivy higher up that they couldn't reach by hand. They wouldn't even get a ladder to remove it. I am heartbroken to see what they did to my pear tree. When I refused to pay, he said he was going to file a mechanic's lien, which was fine with me because then I could file a complaint in court and defend it. What he did instead is turn my name into a collection agency.I absolutely refuse to pay this company $2,250 they are charging me because of the irretrievable damage done to my pear tree and the fact that the ivy is not removed from my oak tree.I know I need the BBB's assistance as I have no idea how to arrive at the damages amount until or unless I retain an arborist to advise the cost of the replacement of a mature, approximately 20-year-old tree.I tried uploading photos but the website won't take them.

  

  Business response

  01/05/2024

  This job was done as it was bid as discussed with the customer. ***** the owner of the company went back out to this woman's home after she called in saying that she isn't going to pay us and that we messed up her tree. He inspected the work and it was all done as agreed upon and they did a good job.  We take pride in our work and if it truly was crappy work we would have sent a crew out to fix, but there was nothing to fix. And when he went to speak with her and address her complaint she proceeded to yell at him and it was hard to even have  a civilized conversation with her. 
  She has also since called in to our office and yells at our office staff. She has accused us of sending police to her home on a daily basis which is absurd. And also has called in demanding to know what collection agency we have sent her to, which we have not sent her to any collection agency. She has been turned in to our company attorney so maybe that is what she is referring to. That being said it is hard to even talk to this woman reasonably because she insists on yelling at us before even identifying herself. 

  Customer response

  01/08/2024

  Complaint: 20957064
  
  I am rejecting this response because:

  (1) The job was not done as agreed.  *** removed all lower branches on my tree which took away the canopy.  The contract called for "height reduction" and said nothing about removing all the lower branches.  Even the "height reduction" isn't what we agreed upon.  I told him I just wanted the dead branches removed.  He asked if they could shape it up, and I told him as long as it just rounded it off and that's all.  They removed ALL lower branches and cut approximately 10' off my tree;

  (2) I have NEVER accused anyone at the *** office, or anyone else, of sending the police to my house.  That is a total fabrication.  I never, ever mentioned the police in any written or oral conversation with anyone.  They are saying I call them on a "daily basis" and speak about the issue with the police.  However, I haven't had any contact with anyone at the office since I sent them the attached email to which I never received a response.  I would like to see their call logs to show I contact them on a "daily basis";

  (3) I emailed *** and asked what collection agency this matter was referred to, and they never responded.  The email was quite civilized and is attached for reference;

  (4) They should tell me the name of the company attorney they turned the matter into;

  (5) Their response cements the facts to me that they are obvious liars, but I already figured that out based on how they do business.
  
  
  Sincerely,
  
  ***********************

  

  Business response

  01/09/2024

  The way we are resolving this issue is we have turned into our company attorney, ************************* with ***************************** and ******* **** He is located in ********** IL and **** is welcome to contact him for anything further. I can produce call logs but it truthfully seems silly at this point. I will not be participating in any back and forth he said she said nonsense. The matter at hand is she is accusing us of doing a bad job and we didnt. We did the job that was agreed upon and we did it correct. She simply owes us money for the job done. If she doesn't want to pay us fine, she can talk to our attorney and stop calling or emailing us trying to argue. She is trying to get free work based on her uneducated opinion on the work we do. 

  

  Business response

  01/09/2024

  The way we are resolving this issue is we have turned into our company attorney, ************************* with ***************************** and ******* **** He is located in ********** IL and **** is welcome to contact him for anything further. I can produce call logs but it truthfully seems silly at this point. I will not be participating in any back and forth he said she said nonsense. The matter at hand is she is accusing us of doing a bad job and we didnt. We did the job that was agreed upon and we did it correct. She simply owes us money for the job done. If she doesn't want to pay us fine, she can talk to our attorney and stop calling or emailing us trying to argue. She is trying to get free work based on her uneducated opinion on the work we do. 

  Customer response

  04/26/2024

  TR 04/26/2024  Mediator sent an email to the consumer requesting an update on this complaint. [CR] Thank you for your email.  I haven't heard anything more from OLI.  I was told by their receptionist that they have given it to their company's attorney. I have yet to hear anything from them, which is fine with me.  I will let you know if I need further assistance.  Thank you!

• Initial Complaint

  07/28/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I requested removal of brush in my back yard and I specifically stated I wanted the removal down to the dirt. I made this specific because I wanted to plant other things in the same area. When they finished it was not as I requested. The guy said his saw would not go any further. He said to get some round up and put it down. I contacted the company as I was leaving town for 2 weeks. ***** said the workers were working on a storm job and would get back to me. This morning she emailed me and said **** said they went as far as they could go. If they were not able to perform the job as I requested they should have said so. Now I am stuck with having to hire another company to finish the job that I paid them to do.They should return the cost of my having to hire another company. I am on a fixed income.

  

  Business response

  01/05/2024

  I apologize for the late response to this complaint. That being said the work that was bid was the work that was completed. The reason that we could not go any further to the dirt is due to the retaining wall or landscaping wood. This is how it was bid, *****( the owner) bid this job himself and would not have priced something that we are not physically able to do. If he would have priced this it would have been a significantly higher cost due to the extra amount of work. 

  Customer response

  01/14/2024

  I too apologive for the late response.  It appears nothing will be done to fix the issue.  If the owner had an additional cost involved to complete the job as I requested, he should have presented that amount and given me the option to accept or reject.  Instead he just did what HE thought was enough when it was not what I requested.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩