Business ProfileforAquacave Inc.

On October 4, 2022, I purchased a Kamoer X1 Bluetooth Dosing Pump for $65.99 from ***************************************. This pump is used to deliver exact amounts of a solution into an aquarium at specific days and times. After receiving the item and using it for one week in my aquarium, I realized that the pump was defective and not working properly. Specifically, the pump did not sick to the pre set schedule or times that were set in the Dosing Pump application. I have owned two other of these pumps and did not have a similar issue. On October 11th, 2022, I contacted Aquacave customer support to initiate a refund process. I was instructed by Aquacave support to contact the manufacturer of the product, Coralvue (coralvue.com). Coralvue customer support instructed me to ship back the defective pump to them (Coralvue) which I did on my own expense. Coralvue received the pump and said that it was used (which it was and how I was able to confirm it was defective) but siad that Aquacave would need to issue the refund. I've had several email and phone conversations with Aquacave support since then and they have refused to issue a refund and have not responded to requests to ship back the defective item. Now, I have neither the defective item, a new replacement, or a refund. Effectively, Aquacave as stolen $65.99 from me. I am seeking a refund for the $65.99 cost of the item and an additional $20 for having to ship the defective item back on my own expense.