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Complaint Details
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Initial Complaint
07/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I contracted MiniMoves to transport my belongings from ******, **, to ****************, **, based on an initial quote of $2419. After the pickup of my items, the final estimate skyrocketed to $5413, despite some discrepancies in the item count. The initial quote I signed specified that any overages would be charged per pound, but a customer service representative informed me the upcharge was based on the number of items instead. MiniMoves provided an $800 discount, which I accepted and paid in full to secure the discount. This payment was unusual as MiniMoves typically requires payment only upon delivery. The estimated delivery window provided was from 06-28-07/08. However, I was later informed that the delivery would be delayed until 07/11. On 07/11, the contract movers arrived an hour late and caused damage to the walls of my father's rental property, jeopardizing his security deposit. The delivery was someone elses belongings. Upon realizing the mistake, the movers left without delivering my items.I contacted MiniMoves and spoke to ***, who initially assured me she would investigate the issue. Despite this, I did not receive any update until 07/12. when I was informed that my belongings were mistakenly sent to ****** with no estimated time of arrival. When I expressed my frustration, *** said there was nothing that could be done immediately, and that I should contact ******** to file a 'delayed delivery claim' for reimbursement. However, I was told this claim could only be filed after my belongings were delivered, which is unreasonable given the ongoing delays and lack of a new delivery estimate.I find MiniMoves actions to be fraudulent and deceptive. I believe I am owed a significant concession on the final payment and a definitive ETA for the delivery of my belongings from ******. My next steps are to contact ******** for further assistance and to file complaints with the appropriate regulatory bodies. Thank you for addressing this matter.
Business response
07/19/2024
We are very sorry to hear about the issues you experienced with your delivery. We understand how frustrating this must be, and we sincerely apologize for any inconvenience caused.
Please assured that our customer service team has already put in a call to address this matter as soon as possible. We are committed to resolving this issue promptly and ensuring that your belongings arrive in perfect condition.
Thank you for bringing this to our attention. We appreciate your patience and understanding as we work to rectify the situation.
If you have any further concerns or need immediate assistance, please do not hesitate to contact us directly.Best regards,
***************************Customer Service Team
******************** Inc.Customer response
08/06/2024
Better Business Bureau:
Hello, Mini Moves has worked with me to remedy the situation entirely, and Im very satisfied with the result. I would love to edit my current review, or post another speaking to how this issue was resolved. Please let me know the best course of action. Thank you,Sincerely,
*******************;Initial Complaint
09/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired Minimoves for a move between ************, ** and ******, ** (move # *****). After various issues with the move, including the price being different than agree to, the movers showing up late, and no communication surrounding delivery, my goods finally arrived at the destination in ******. Numerous items were broken, including family heirlooms. The ****** movers informed me that the ************ movers improperly packed certain items and lots other items, such as furniture hardware and peloton pieces. I have attempted to contact minimoves on over 10 occasions, and have not received a response to date. I also have not received my move paperwork, which I have requested on 3 occasions. I have reached out to *********************************, the move coordinator, and her supervisor -- who I have called and email numerous times with no response. I am unable to file a claim because Minimoves will not send me my move paperwork and no one will return my calls or emails. I have over $2000 in damages and Minimoves is totally unresponsive. I am happy to provide photos of the damaged good and copies of the email outreach with no response.Business response
10/04/2022
We are very sorry to hear some of items were damaged during transit by destination provider, and rest assured insurance will cover this. Our team strives to be responsive to our customers and apologize for not meeting your expectations. We have taken corrective action in addressing it, to ensure it does not happen again, and appreciate the feedback. Per our discussion with *****, we have instructed her to complete and return the claim form so we can handle this as quickly as possible for her.
MiniMoves appreciates her taking the time to voice concerns with our **************** Manager. We will work together to make it right!-The MiniMoves Team
Tell us why here...Initial Complaint
02/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order *********** #***** Transaction Date 01-4-2022 Property Held Hostage Mini Moves contracted to use a special container to transport a glass tabletop for an addition fee of $340.00. This special container was not used and yet MiniMoves refuses to remove the special container fee of $340.00 from the invoice. MiniMoves will not deliver my property until this fee is paid. MiniMoves has threatened to add storage charges to the account.Business response
03/02/2022
MiniMoves and **************** were able to come to a fair agreement on the pricing. The final cost came to $2,327.93. **************** signed the updated Order for Service. See the attached document. The shipment was delivered on 2/17/22.Customer response
03/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.