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Business Profile

Moving Companies

MiniMoves, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 18th, 2024 Mini-Moves moved me and my partner from ******** to ***********. I was assured my belonging would be cared for, citing their experience and guarantees. My belongings were lost, damaged, possibly stolen to the tune of over $20,000 - though they were only insured for $14,000. Despite pictures and extensive documentation, Mini Moves has not rectified the situation and has not been able to find my missing items.

    Business Response

    Date: 11/12/2024

    Dear *****,
    We are truly sorry to hear about your concerns regarding your recent move. We fully understand how important your belongings are, and we have been in regular communication with you, providing updates throughout the entire moving process.
    Your items were picked up on September 17th, 2024, and delivered on September 30th, 2024. On the day of delivery, you reported damaged boxes to our **************** Team, and we promptly sent a claim form with instructions on October 1st, 2024. Two weeks later, you notified us of missing items, and we immediately conducted a search. Unfortunately, we were unable to locate the missing items. As advised, we encouraged you to move forward with filing a claim to address any damages or losses.
    On October 28th, 2024, we received notice from ***************** that you disputed the charges for your move, totaling $5,311.75. The next day, on October 29th, 2024, you filed a claim for damaged and missing items. According to the agreement you signed prior to your move, any claim for loss or damage cannot be settled if there is an outstanding balance. Please refer to the attached MiniMoves Terms & Conditions, specifically line 2e, for further clarification.
    We take your concerns seriously and will continue to review all the details of your case. Once the balance is settled, we can proceed with processing your claim and work toward resolving this matter as quickly as possible.
    Sincerely,
    ******** *****
    MiniMoves **************** Team

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Minimoves for a move between ************, ** and ******, ** (move # *****). After various issues with the move, including the price being different than agree to, the movers showing up late, and no communication surrounding delivery, my goods finally arrived at the destination in ******. Numerous items were broken, including family heirlooms. The ****** movers informed me that the ************ movers improperly packed certain items and lots other items, such as furniture hardware and peloton pieces. I have attempted to contact minimoves on over 10 occasions, and have not received a response to date. I also have not received my move paperwork, which I have requested on 3 occasions. I have reached out to *********************************, the move coordinator, and her supervisor -- who I have called and email numerous times with no response. I am unable to file a claim because Minimoves will not send me my move paperwork and no one will return my calls or emails. I have over $2000 in damages and Minimoves is totally unresponsive. I am happy to provide photos of the damaged good and copies of the email outreach with no response.

    Business Response

    Date: 10/04/2022

    We are very sorry to hear some of items were damaged during transit by destination provider, and rest assured insurance will cover this. Our team strives to be responsive to our customers and apologize for not meeting your expectations. We have taken corrective action in addressing it, to ensure it does not happen again, and appreciate the feedback. Per our discussion with *****, we have instructed her to complete and return the claim form so we can handle this as quickly as possible for her.
    MiniMoves appreciates her taking the time to voice concerns with our **************** Manager. We will work together to make it right!

    -The MiniMoves Team
    Tell us why here...

MiniMoves, Inc. is BBB Accredited.

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