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          Find a Location

          Transformco has 3001 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Transformco

              5407 Trillium Blvd Ste B120 Hoffman Estates, IL 60192-3413

              BBB Accredited Business

            • Transformco

              Hatcher Point Mall (WARE) Waycross, GA 31503

            • Transformco

              3728-51 Phillips Hwy (DUVAL) Jacksonville, FL 32207

            • Transformco

              Northside (BULLOCH) Statesboro, GA 30458

            • Transformco

              4888 Palm Coast Pkwy (FLAGLER) Palm Coast, FL 32137

            Business ProfileTransformco

            Department Stores
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            5407 Trillium Blvd Ste B120

            Hoffman Estates, IL 60192-3413

            Visit Website
            (847) 286-2500

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.05/5

            Average of 998 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6,542 complaints closed in last 3 years

            2,107 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/1/1926

            Years in Business: 137

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Transformco is a retailer focused on connecting the digital and physical shopping experiences to serve its members.
            Transformco owns and operates Transformco Properties, Transformco Warehouse Operations, Sears Home Services, Sears and Kmart.

            Products & Services

            Sears Home Services

            When it comes to your home, the house experts at Sears want you to know you don’t have to do it alone. Sears Home Services delivers solutions for your entire home, from appliance care to interior and exterior upgrades for your home. You can trust our experts to help take care of your house, so you can enjoy your home.

            REPAIR SERVICES

            For generations, people have relied on Sears for their appliance purchases, service, protection and parts. With more than 7 million repairs performed annually and thousands of professional technicians employed nationwide, Sears is the #1 appliance repair service in the country, delivering guaranteed quality and workmanship.

            To ensure we have the right parts to fix your appliance, we use technology to diagnose problems before we arrive at your home. Whether you purchased your appliance at Sears or not, a Sears Appliance Expert can help. We provide repair and maintenance services for the following items, most major brands and models:

            Refrigerator

            Freezer

            Oven and cooktop

            Dishwasher

            Washer

            Dryer

            Riding mower

            Snow blower

            Fitness equipment

            Heating and cooling systems

            HOME IMPROVEMENT

            Sears Home Services has been making homes more comfortable and attractive for more than 30 years. We can refresh the interior of your home with a small change — like refaced cabinets or a new countertop — or with a big update like a remodeled bathroom or kitchen. Sears Home Services also does expert exterior home improvements, like new siding and windows. And we do free in-home consultations, provide a project coordinator who oversees all phases of the work and guarantee your satisfaction.

            The experts from Sears Home Services offer these home improvements:

            Garage door and entry door installation

            Roofing

            Siding installation

            Window replacement

            Painting and coating (in select markets)

            Heating & cooling system replacement

            Bathroom remodeling

            Kitchen remodeling

            Cabinet replacement and refacing

            Flooring installation

            Countertop installation

            HOME CLEANING AND REPAIRS

            Sears Home Services has a variety of cleaning services to keep your house fresh, bright and healthy:

            Carpet cleaning, stain removal and stain protection

            Upholstery cleaning, stain removal and stain protection

            Air duct cleaning

            Dryer vent cleaning

            Tile and grout cleaning

            Air filtration and cleaning systems

            In some areas, Sears Maid Service is available to clean your home or office. Sears maids can dust, clean floors, sanitize the bathroom and kitchen, make beds, wipe off fingerprints and more — choose the cleaning services you need. Sears maids are licensed, bonded, and insured, so you can trust them in your home.

            Sears also offers Handyman Services in some areas, for those little repairs and updates you don’t have time for or don’t know how to do:

            Plumbing

            Electrical

            Carpentry

            Drywall repair

            Flooring installation

            Painting

            Business Details

            This is a multi-location business.

            Find a Location

            Transformco has 3001 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Transformco

                5407 Trillium Blvd Ste B120 Hoffman Estates, IL 60192-3413

                BBB Accredited Business

              • Transformco

                Hatcher Point Mall (WARE) Waycross, GA 31503

              • Transformco

                3728-51 Phillips Hwy (DUVAL) Jacksonville, FL 32207

              • Transformco

                Northside (BULLOCH) Statesboro, GA 30458

              • Transformco

                4888 Palm Coast Pkwy (FLAGLER) Palm Coast, FL 32137

              Headquarters
              5407 Trillium Blvd Ste B120, Hoffman Estates, IL 60192-3413
              BBB File Opened:
              1/28/2020
              Years in Business:
              137
              Business Started:
              1/1/1887
              Date of New Ownership:
              2/11/2019
              Business Incorporated:
              8/2/2019
              Accredited Since:
              12/1/1926
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Transform Holdco, LLC
              • Sears Duct Cleaning
              • Sears Home Services
              • Sears Product Repair
              • Sears
              • National Claims Center
              • Sears Merchandise Group
              • Sears Auto Repair
              • Sears Driving School
              • Sears Home Central
              • Sears Catalog
              • Sears Dental Center
              • Sears Home Protection Plan
              • Sears Appliance Select
              • Sears Auto Center
              • Sears Roebuck
              • Sears Service Center
              • Transform Home Improvements
              • Sears Department Store
              • Sears Service Unit
              • Sears Home Central Heating & Installation
              • Sears Watch & Jewelry Service Center
              • Sears Optical
              • Sears Garage Doors
              • K-Mart
              • Sears HomeTown Stores
              • Sears Hearing Aid Center
              • Sears Carpet & Upholstery Care
              • Sears Carpet Cleaning Services
              Contact Information

              Customer Contact

              • Mr. Steven Ward, Manager of Sales and Service
              Additional Contact Information

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              6,948 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/02/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              Sears Home Services charged me $700 for a repair that did not work, and they are not refusing to respond to my requests for a refund. On March 1, 2024, a Sears technician came to my condo to repair GE washer-dryer combo. He admitted that he didn't know anything about these machines, but then said that the control board needed to be replaced. After he guaranteed that would resolve the issue and said I would get a refund if the repair didn't work, I agreed to the $700 on parts and technician services.A second technician installed the new parts on Friday, March 15, 2024. After the repair, my washer-dryer was still broken, and I called then Sears to put in a request for a refund. I called Sears Home Services multiple times and connected with 3 customer ******************** representatives. All of them either hung up on or disconnected me without any assistance after I told them I needed to submit a request for a refund. After that, their automated phone system started automatically rerouting my phone calls to automated menus with no option to speak to a person. At one point, I was given the email address ************************************* which I immediately emailed and received no response.I then called from a different phone because I knew my primary phone number was being automatically rerouted. I was on hold for 12 minutes before I got connected to a customer service, who put me on hold after I told her I needed a refund and never returned to the call.On March 18, I was given a different email address ************************************ via the chat function on the Sears Home Services website, and the chat rep said that the previous email address rep I was given was incorrect. I assume I was given an incorrect email address as another means of preventing me from getting a refund. The chat rep also gave me a phone number to call, but that phone number didn't work.This company didn't perform the service they agreed to, charged me $700, and is now refusing to respond to my request for a refund.
              Read 6947 More Complaints

              Customer Reviews

              998 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              frank c

              07/17/2024

              Paid for this warranty for almost 10 years with no claims. A/C went out in the middle of this summer. It is July 17 and the first appointment is mid-August? We would be COOKED by then. Dont waste your money. Put the monthly payment in an account and just pay cash. I made 1 phone call and someone is coming this afternoon. Waste and cannot get my money back for the years of paying...
              Read 997 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

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