Reviews

This profile includes reviews for Transformco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Transformco has 3265 locations, listed below.

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  Transformco

  5407 Trillium Blvd Ste B120 Hoffman Estates, IL 60192-3413

  
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  Sears

  1040 Annapolis Mall (ANNE ARUNDEL) Annapolis, MD 21401

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  A & E Factory Service

  8000 National Hwy Pennsauken, NJ 08110-1414

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  A & E Factory Service

  8000 National Hwy Pennsauken, NJ 08110-1414

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  Sears Roebuck & Company - All locations

  5575 Beckley Rd (CALHOUN) Battle Creek, MI 49015

Review Details

• Review fromJeffrey D

  Date: 04/06/2025

  1 star
  ** assigned these people to diagnose my washer/dryer combo, which was less than a year old. They scheduled me a week out on a Friday and every day I would get a reminder email of 8-5 for my appointment on Friday. They say I would get an email the day before that would give me a more accurate time. That email the day before still stated 8-5. No where in the email was there a number to call. The message states:Your repair appointment is tomorrow Need to cancel or reschedule? Let us know right away, to avoid a service charge.Cancel or ****************** date Mar 27 Technician arrival window*?8?:?00? AM to ?5?:?00? ********************* Stacked Laundry Unit I get a call the day of the appointment from the technician telling me they do not work on these units. According to this email, they would bill me if I didn't keep the appointment. How can I bill Sears for having me take off work an entire day for nothing. ** really needs to find more reputable service centers.

• Review fromCHARLES B

  Date: 04/02/2025

  1 star
  WORST SERVICE EVER.1. They arbitrarily reschedule you during the day you are expecting service.2. They have no phone number to talk with a real person. Keep getting different phone numbers only to take you to the same AI message center. Never can get to a real person.3. It took me 8 reschedules to get the work done correctly - over three visits to our house.4. They asked for a review of the services. I replied 1 star and they promptly returned a message that there was something wrong and the system was down.

• Review fromEdmund M

  Date: 04/01/2025

  1 star
  My first call to Sears regarding my broken microwave oven was over one year ago. After numerous calls, appointments, and incorrect parts being delivered,, I was told the correct parts were unavailable and that I would have to get a replacement oven. It took 4 months for the replacement oven to be delivered and when it finally came in November it was broken. Its now April, 5 months and scores of calls later and I still havent received a working replacement oven. I call several times a week and am never able to speak with anyone who can help. Im always told a supervisor will call me back but that never happens. This is extremely frustrating with no end in sight!!!!

• Review fromDwight T

  Date: 03/31/2025

  1 star
  Called Sears Home Services for our refrigerator door being hard to close.****** arrived and said it would cost $330.95 to repair. He replace a washer without taking out the door in 5-10 minutes and charged us $330.95. The refrigerator door still didn't work right. ****** came again to repair the door. This time took the door off to replace the washer. Refrigerator door still not working. ****** came and raised the front of the refrigerator which was already raised. 30 days later, the service warranty is over and the refrigerator door is getting harder to close. We looked at the hinge ****** was working on and found part of a washer sticking out of the door hinge and pulled it out, it was 3/4 of a washer ****** stuck in the hinge. Found lots of metal shavings below the hinge and the hinge was gashed where a s**** from the door was hitting which is probably the problem with the door being hard to close. ****** never addressed that problem so the door never got repaired.We searched the Sears website for a place to complain and ask for our $330.95 back but their website is only designed to call for their service not for people to complain about their terrible service.

• Review fromNancy H

  Date: 03/28/2025

  1 star
  The experience Ive had with sears home services Has been the worst experience of my entire life. I have wasted a lot of money trying to work with a warranty company that promise to either fix or replace an appliance. Now I have investment over $1000, between initial cost to join the program, the monthly premium $64 and over $300. the promise to send me $180 because they could not find an installer for me. I had to find my own installer which cost me $225. I have not yet receive the $180. I also spent an additional $400+ to get a slide in gas replacement range. They tell me the check will take 20 business days to be sent out to me. I have yet to get this money as of this date March 28, 2025. Ive been dealing with this whole situation since July of last year 2024, and thats just the tip of the iceberg I had to choose my replacement range only from **************************. The range was not installed by sears I had to get my own installer, because the installers that they have were tied up, and so therefore I had to wait until someone picked up the order to install this range sitting in the middle of my floor going on two weeks. The range Sent out flames of fire when it was put in a Broiler position. I really think this company should be sued for such bad practices. I agree with Many other reviews, You cannot understand the people who are handling the situation. They keep giving you another number to call because in most cases they cannot transfer to that ***** The number is called youre with the wrong department. I really need a lawyer to get back some of the money I have paid out for bad customer service and poor follow through. ********************** should be held accountable for the waisted money and headaches they have caused me, and I can agree to the pattern of irresponsible business practices from other customers grievances and complaints. I ********************** No stars above because this company does not deserve them.

• Review fromMike S

  Date: 03/25/2025

  1 star
  I think they use your money as an investment and delay a refund as long as possible. Great scam if you can get enough people to bite. They don't send an email confirmation until after the credit card is processed. That way the long delayed ship date that you will undoubtedly cancel will allow money in there hands and an account credit will be weeks away. Foriegn call center confuses the issues further.

• Review fromKaren G

  Date: 03/24/2025

  1 star
  Sears Home Services is a total SCAM!! I have a Master Protection Agreement on my washing machine and have requested service for a month. They keep cancelling the appointment on the day of service and not coming out. I finally got ahold of someone today who said the part they ordered has not been delivered yet so I said how can they know what part is needed if no one has come to even look at the washing machine?? This is a HUGE scam and don't ever buy from Sears!

• Review fromRon B

  Date: 03/17/2025

  1 star
  Totally negative experience. Needed a simple part for an older ********* lawnmower that I couldn't find elsewhere online. Spent some time with the Sears chat "service". Confirmed the model of the mower, the parts #, and even compared the diagram in the repair parts section of my owners manual with what "chat" showed me they had (which was the same page). The quoted price and final price (assume due to shipping costs) was about 80% higher. Went with it since I couldn't find an online alternative. When I received the part it was different than what I ordered and had provided to Sears w/ very specific information on. Item was returned for a refund so we'll see what happens. Two screws they charged an arm-and-leg for was shown as non-returnable on their statement with the received part but this was never brought up when initially going through the order process. If you have an alternative source for the part you are looking for - use it vs Sears Parts Direct as it couldn't be any worse.

• Review fromCarl Z

  Date: 03/17/2025

  1 star
  After determining the agent recommended part was incorrect, I canceled my order. I cancelled the order within an hour or two, verified by multiple agents. Sears parts sent me a partial order that I had already canceled. They charged my cc for the full order anyway and would not refund even after they promised to do so. I filed a dispute with **** to get the money refunded. This place used to be great. What happened?

• Review fromMark L

  Date: 03/11/2025

  1 star
  Ordered a part, said it was in stock and when it never showed went on back order. Tried to cancel the order and get a refund and I kept getting the run around by the overseas call center that is hard to understand. It's going on 3+ weeks and I still don't have my order cancelled and refund. How is this company still in business.