Business ProfileforWoodfield Nissan, Inc.

I had my vehicle towed to this location on 4/10/2024 for a mechanical issue. After finding out the root cause of the problem, I asked the service advisor to contact my warranty after I personally contacted the warranty and explained the mechanical issue that was going on with my vehicle and the warranty clearly told me that those issues would be covered. the service advisor however said the warranty did not cover so I paid out of pocket. when I picked up my vehicle on 4/20/2024, my partner, who was driving behind me brought to my attention, a big ************* in the rear of my truck that was not there when the vehicle was brought into Woodfield Nissan. I went back and brought it to the service advisors attention who was attending me and he said that, that did not happen there and If I wanted to come back on Monday, 4/22/2024 I was more than welcome to so I can speak to the manager. So I did. The manager was not there nor the service advisor however, The director of the service and parts department was there and I explained the situation. He said Id have to go back tomorrow when all parties are there. I told him my check engine light came back on, and he lended me a rental car free of charge. I will be back tomorrow and I expect answers. I am also expecting a refund for my services and should also get refunded expenses that I had to make since the service advisor didnt even contact my warranty company, if ***** services would have gone through my warranty I would have been covered for a rental car also. If needed, I will take legal action in this matter if this is not resolved by tomorrow.