Business ProfileforChevrolet Of Homewood, Inc.

This is an abbreviated version of my experience with the service department. Oct. 11, 2023: Took truck in due to grinding/hard banging noise from underneath truck on drivers side. My truck is a 2013 *************** and as of this posting has ****** *************: pad *********** rotor. . Cost: $797.81.Oct 12, 2023. Same noise; took truck back in. Repair: new rear pads and rotors. Cost: $421.55.Dec 18, 2023: Same noise only much worse. Repair: replaced differential. Cost: $2964.30.Jan 24, 2024: Same noise. Afraid to drive. Took truck in again. They said they drove it but did not hear noise. Feb 15, 2024: same noise, but really loud. I recorded noise on my cellphone. ****************** says they found problem; has to do with right front hub bearing assembly. Im skeptical because noise was coming from underneath left side, not the right side. Cost: $833.86. Ive paid a total of $5,017.52. I feel there were repairs made that were not needed at that time. My truck had no symptoms of needing new brakes and rotors, like excessive squeaking when brakes/rotors are bad. I know what bad brakes and rotors sound like. I complained to service manager and was assured that all work done needed to be done. I don't believe that all those repairs needed to be done at essentially the same time. I am extremely disappointed in the service department. I feel that I paid for so-called repairs that were not immediately needed, and I wasn't offered any compensation, except the service manager (who was very nice in listening to me) gave me his business card and asked me to see him directly if I have any more problems. Do I need to pay for more repairs ???. Unfortunately, I didn't get anything in writing. My family has purchased 3 new vehicles from Homewood ***** over the years and never had a problem with your service diagnosing and fixing a repair, until this time with my ***** avalanche.