Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is that, I purchased a brand new car. Like 5 months later the two front speakers went out. The company was aware of the problem. June 2024. I was told I had to wait until the parts get there. 4 months later, I was told theyre no longer fixing speakers. I should have been able to get mine fixed, because problem was made aware of before October 2024. I was patiently waiting until the parts arrived, is what I was told. So now until today, Im still been told its nothing they can do. I still have all the warranty and everything. So Im reaching out for help, so my problem can be solved.

  

  Business Response

  Date: 04/11/2025

  To whom it may concern:

  In response to complaint number ******** from our customer ******* **** dated March 31, 2025. Ms. **** has a concern with the front door speakers on her 2024 Chevrolet Trax. At this point the speakers are still on backorder from **************. As soon as the parts become available we will notify the customer so the repair can be made to her vehicle. We apologize for the delay in obtaining replacement parts but as a franchised Chevrolet dealership we rely on the manufacturer for our replacement parts and at the time of this writing these parts are not available to us. We have checked with other dealers and have completed a nationwide search to try and procure the parts sooner but there are simply none available at this time. Again we apologize for the delay and have done all we can do at the dealership level.The parts order has been upgraded to the highest priority and will notify the customer as soon as the order is fulfilled.

  Respectfully-

  ****** *****

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/09 paid diagnostic and was told my axle needed to be replaced it would be 1100 picked up 1/16 and my car was only running until 2/24 when it started to experience the same problem. I called ray my serviceman and he told me bring it in. I get the car to him on 2/27 he tells me that the axle is fine but now my rear differential is bad. Me knowing a little about cars i said hey didnt you go into that to put my axle ***** red flag they told me it was 2700 to fix it and I knew it was foul play so I took it as a loss and decided to go get my car. I got to the dealer on 3/10. Walk up to my car and its trashed I had detailed my car right before drop off the car was spotless. My tow man is on my post that went viral and is willing to testify my car was clean! They not only smoked weed in my car they went through everything They left hotel keys and trash out cigarette butts put out on my middle console and to top it off a gun missing from my trunk. They offered to do nothing and the police I called to help me were no help at all. He told me the *** said I wanted a free detail out of them when I was way past a detail I have no idea what exactly all was stolen. I have no idea what all paperwork was compromised And Homewood pd knowing a gun was stolen didnt take a fingerprint or camera evidence nor check the cigarettes for ***************** has another gun to worry about on the streets and Homewood ***** is to blame Upon my car being sent to villa park ***** Ive uncovered Homewood ***** also reported the wrong mileage to Carfax for my car adding 3k miles to my Carfax that my car dose not show also the tech at ***** in ********** says my axle is broken and was never properly installed with a pin to lock it into place He says I need to get a refund as its under warranty cuz I just got it done . So now I feel I need $ for my gun my damage to my car I need a refund for my axle a detail from someone not associated with them also my personal info was ran thru. Have proof. 

  

  Business Response

  Date: 03/25/2025

  To whom it may concern:

  I would like to apologize for the delayed response. Chevrolet of Homewood was working with Mr. ******* to come to some type of a resolution. I have spoken with Mr. ****** and we agreed that Chevrolet of Homewood as a "Goodwill Gesture" will reimburse him for his service bill. Mr. ****** has stated that he is satisfied and happy. I hope this information will help you close this file. Thank you in advance!

  Respectfully-

  ****** *****

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having electrical issues with my car. Took it in to get it fixed I was told it was the theft Deterrent system I gave them the ok to fix. Pick up my car drove it a mile and had to go back to the dealership because I was having the same issue when I get there they told me no problem. They will fix it and I got a call back later saying that they found out what the issue was but the good news they wouldnt charge me for labor, but they will charge me for parts which I paid an additional $135 for I complained to the service manager that it was unfair for me to pay an additional $135 for something that you did not repair that they but the service manager was very rude and I end up paying to get it repaired a couple of months later Im still having the same problem I took it back to the dealership explain to them. Im still having the same problems that originally existed with the car and I was told Its been a couple of months I will have to be charged for another diagnostics fee For a problem that they never fixed. it is a whole forum about these problems with **** trucks from 2014 to 2018 so I know the mechanics knows the issues I feel I have been charged for work that didnt need to be done and they will not fix my car without me paying additional fees. 

  

  Business Response

  Date: 03/07/2025

  To whom it may concern:

  *** ***** had his vehicle in on August 13, 2024 with a complaint of a theft deterrent message illuminated on the dash board. He also stated his vehicle would not respond to his key and his radio was playing without the key. We inspected the vehicle and found the theft deterrent module to be shorted internally and the vehicle also had a code stored for the key fob battery being low.  We recommended to the customer to replace the module and install a new battery in his key fob. ******** approved the estimate and we completed the repairs.  Approximately one week later *** ***** returned with an electrical concern we found the negative battery cable was defective and we replaced the cable for the customer. We charged the customer for the part and no labor to install the part as he was just here for a similar concern. *** ***** returned to our dealership again on December 6, 2024 for an oil change service and at this time had no other concern.
   *** ***** did return within the last week stating he had an electrical concern and was told that we would inspect he vehicle and if the problem was a result of prior repairs that there would be no charge as any repair work is warrantied for 2 years or ****** miles but if it was some other cause he would be responsible for the cost of the diagnostic fee. *** ***** declined the inspection and left the dealership.
  To summarize *** ***** vehicle did have a concern approximately 7 months ago and that concern was addressed. He returned again with no concern related to prior repairs in December of last year. Now in March of 2025 he is having some other problem that may or may not be related to the repairs performed last August.
  Here at Chevrolet of Homewood we pride ourselves on exceptional customer service and apologize that at this time we failed ********. I would like to welcome *** ***** back to the dealership and we would be happy to look at the vehicle to determine what the problem is at no charge to *** *****.

  Respectfully-

  ****** *****

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car on 11/2/2024. Was issued a temp sticker. Today is 2/1/2025 and the temp plate is expired. Dealer just applied for new plates 1/31/2025 almost three months later. Refuses to give me another temp plate. Stated they forgot to apply for my new plates. Im faced lost wages due to not being able to drive the car. Refuse to connect me with the manager of the business for assistance. This is an inconvenience. I have to drive for work. This is there fault they waited almost three months to file the paper work work for the new plates. They need to issue me another 30 day sticker asap. 

  

  Business Response

  Date: 02/03/2025

  To whom it may concern:

  I spoke with ******* ****** this morning and corrected this complaint. Ms. ****** was very happy and heading to the dealership to receive plates so she can drive. I hope this information will help you close this file.

  Respectfully-

  ****** *****

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 ******* in March of 2024. I have had to have it towed in twice in the last month. I purchased a new battery. Almost $600 dollars later Im driving my car home from there and my sunroof opened on its own. I went back immediately and the guy who works there said that the sunroof is completely out of alignment. I couldnt figure out since I bought the car why it smelled bad since I bought it. Turns out its because the car is leaking due to the sunroof being out of alignment. Now they want another $183 to just diagnose. Now I had to have it towed in again yesterday because again its completely dead. Ive been hung up on and now they wont answer my calls. I feel they sold me a car that was defective and did not disclose this to me. Also, I have found out that there are 4 recalls from before they sold it to me and they didnt disclose. They told me this is a certified car and would be treated like I bought it new. 

  

  Business Response

  Date: 01/25/2025

  To whom it may concern:

  ****** ***** (General Manager) met with ***** ***** on Friday January 24th to discuss this complaint. Chevrolet of Homewood replaced her battery at no charge and also repaired her sun roof at no charge. Ms. ***** was happy and satisfied when she left the dealership. I hope this information will help you close this file. Chevrolet of Homewood's number one priority is customer satisfaction. Thank you in advance!

   

  Respectfully-

  ****** *****

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a 2021 ***** Suburban from this dealer around 9/21 brand new costing over 60+thousand dollars. I took the vehicle in for oil change and an issue with the defogger system around 8/9 of 2024 while my bumper to bumper warranty was still valid. I was told it was a major job and they would have a loner car available in 2-3 weeks from that time. I have been constantly calling with little to no answer.. and when I get to talk to someone I get the run arounds. I received a text from this dealership 11/19 telling me to bring my car in on 12/16 to get there and they dont have a clue why Im there. I showed the assistant manager of service the text and he confirmed it was their number that sent the message. So still they couldnt service my vehicle or provide a loner car either after making a trip up there for nothing. Mind you I call days prior to this to confirm if they still wanted me to come on the schedule day and I was told Ill call you back but never did. So I work my way up the ladder and emailed the G.M Mr. ***** on 12/13 about this issue and til this day still no response.. but I guess thats something I couldve expected from him due to the fact he told my salesman to let me go on.. its plenty of other people who want to buy this truck because I didnt want to settle for the asking price. My salesman and a lady manager from the dealership is who gave me hope to still purchase this vehicle.. maybe I shouldve listened to him since it seems like they dont want to fix this expensive piece of s*** This place has poor customer service.. no one answers the phone except sales cause they want the money. They cant even call to give you any updates.. you got to call them and they dont answer/respond. As of today I reached out cause I was told to call at the beginning of the year. I left a voicemail a week ago.. still no response. Seems like Im being blown off due to being a woman. Nobody wants their money to be played with. 6 months.. I need a resolution.

  

  Business Response

  Date: 01/13/2025

  To whom it may concern:

  Ms. ******* has an appointment tomorrow 1/14/25 at Chevrolet of Homewood to get her vehicle repaired. She will have a loaner vehicle while her vehicle is being repaired and vehicle will be repaired at no charge under factory warranty. I spoke with Ms. ******* today and she is satisfied and happy. I hope this information will help you close this file. Thank you in advance!

  Respectfully-

  ****** *****

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:11/25/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The advertised price was seen on ************************ website on Nov. 7th, 2024. and is still shown as $25,995.00 today. (Potential Federal EV Tax Credit, Purchase Allowance for Current Eligible Non-GM adds a $9,000.00 Discount which after taxes brings the total to $19,223.67 I originally reached out the sales representative showing the price of the advertisement and requesting to test drive it. I was not told that it was an incorrect price, I was told I was to be scheduled for a test drive. I then drove 1 hour and 30 minutes to test drive ***** concern is regarding the advertised price of a vehicle at Chevrolet of Homewood, **. Upon viewing the online advertisement/finance Summary Estimate from the Chevrolet website, I was led to believe that the vehicle was available for a total of $19,223.67, as specified in the online Finance summary attached. However, after test driving the vehicle and when I attempted to complete the purchase at the dealership (On Friday Nov. 8, 2024), I was informed that the actual selling price was around $29,500.00, which is more than $10,000.00 above the Advertised amount.I didn't pay the company any ******** concern is false advertisement and wishing the business to honor their online pricing.I have sent multiple emails and left multiple voicemails and have not heard back from the general manager. I was told by the sales representative that the price they show online is with discounts already applied and that it was an issue with the Chevrolet website. However, after speaking with a representative of the Chevrolet website, they stated that each dealership is independently owned and they set the final price. So, I believe that the Chevrolet of Homewood is falsely advertising the price.

  

  Business Response

  Date: 12/06/2024

  To whom it may concern:

  Chevrolet of Homewood is waiting for a response from ************** concerning the pricing issue with Electric Vehicle pricing. Chevrolet of Homewood  does not take BBB complaints lightly and will have more information next week. Chevrolet of Homewood's number one priority is customer satisfaction. Thank you in advance!

  Respectfully-

  ****** *****

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22602174
  
  I acknowledge your response.

  However, I am rejecting this response to my complaint because my complaint has not been answered at this time. I am looking forward to your response next week and a resolution to this matter.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 12/16/2024

  To whom it may concern:

  Chevrolet of Homewood has contacted ************** about this complaint and has determined that through the ** website (SCD / SHOP / CLICK / DRIVE) there is no way to distinguish between lease/purchase incentives. The $7,500.00 federal tax credit is only available on a purchase not a lease. Chevrolet of Homewood prices its vehicles on our website and these prices get redirected by ************** and added on their website and reflects the tax credit on both purchase and lease prices. ***** ****** { New Car Sales Manager) has spoken to ********* ********** (Digital Retail Field Advisor/ ********************) about this issue and he explained "unfortunately, there is not a way to have the federal tax credit only included in the purchase and not the lease option in SCD." Chevrolet of Homewood has since removed the federal tax credit on both lease and purchase options so there is no confusion until ************** can update their incentive structure. Mr. ******* can purchase the electric vehicle that was advertised at the same price as advertised. Chevrolet of Homewood's number one priority is customer satisfaction. I hope this information will help you close this complaint.

  Respectfully-

  ****** *****

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22602174

  Dear ****** *****,

  Thank you for your response. While I appreciate the dealership's efforts to address the issue, I would like to keep this complaint open until I have had the opportunity to review the offer in person at the dealership.
  As you know, the accurate representation of pricing and incentives is crucial for informed decision-making. By visiting the dealership, I can ensure that I fully understand the terms of the offer and any potential limitations. To ensure a clear understanding of the offer, I would like to request that you please contact me to schedule a time to visit the dealership or let me know what times would work for you.
  I hope you will understand my position and allow me to keep this complaint open until I have had the opportunity to meet with the dealership.
  Thank you for your time and attention to this matter.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 12/18/2024

  To whom it may concern:

  ****** ***** spoke with Mr. ******* on Wednesday December 18th 2024. Mr. ******* and his wife are coming to meet with me on Thursday December 26th at the dealership, time to be determined. Chevrolet of Homewood has answered the complaint and would like to close this file. Mr. ******* can re open this complaint if he feels his issues have not been addressed after the meeting on December 26th 2024. Chevrolet of Homewood's number one priority is customer satisfaction. Thank you in advance!

  Respectfully-

  ****** *****

  Customer Answer

  Date: 12/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  As stated by Mr. ****** if I do not feel like the issues have been addressed after the meeting on December 26th 2024, then I will reopen the complaint.

  
  Thank you,
  
  ******* *******

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I took our 2015 ***** Traverse into this location on 11/7/24 at 9am for an oil change and tune up and while waiting I received a call from **** McPherson which was my service advisor saying that the rear brakes were down to 2mm and that they needed to be changed. After first declining the service I called him back and told him to go ahead and take care of it (again thinking it was the rear brakes.) After getting there I am told that it was not the rear brakes that were replaced but the front which should not have needed changing since I had gotten those replaced at this same location on 9/21/23 and there is no way that the brakes would need to be replaced already after only driving ****** miles. After looking into it **** also agreed that it didn't make any sense. His manager **** ***** came over to speak to us and said that the only way that happens is if something else is wrong with the car that makes them wear faster and they didn't see anything that would cause that issue. I had even brought my car back in (which they have record of in their system) after initially getting those brakes done because they were still squealing very loud and they claimed that they didn't see anything wrong so they apparently falsely charged me back then and indeed did not fix my brakes the first time like they claimed they did and now that they changed them "again" the squeaking magically stopped. Secondly today after I paid over $1,000 I get home and my car is smoking which it has not been doing before I took my car into this location. I checked my coolant level and it was low which no one mentioned before I left. I called and talked to **** **** who claims that they don't check the coolant system when they do oil changes and tune *** which is a bold face LIE because that has been done every single time I have gotten my car serviced there. It is also in the service description that checking coolant system is included. This is unacceptable & bad customer service.

  

  Business Response

  Date: 11/11/2024

  To whom it may concern:

  In response to complaint number ******** concerning Mr.****** ******** 2015 ***** Traverse. Mr. ******* did in fact bring his vehicle to our dealership on September 21, 2023 and we did replace his front brake pads and rotors. As the customer states he did return to the dealership on two occasions, once on October 31, 2023 and again on November 16, 2023. Each time the customer complained of the vehicle making a squealing noise from the brakes and each time we inspected the vehicle and found no problem with the brakes nor were we able to duplicate and squealing noise. On November 7, 2024 Mr. ******* returned to the dealership to have an oil change service and requested that we replace his spark plugs. When we perform an oil change service the vehicle is inspected and it was found that the front brakes were worn and need to be replaced. I am not sure where the confusion came in as if it was the front or rear brakes but it was confirmed it was the front brakes. The customer approved the work and was completed as quoted. Mr. ******* did again return on November 8, 2024 complaining that his vehicle was smoking. We inspected the vehicle and found that the coolant reservoir was overfilled and leaking. By the customers own admission, he told us he thought his coolant level was low and he filled it to the top. There is an indication on the tank as to the proper fill level. We drained the excess coolant out and filled it to the proper level and inspected the vehicle for leaks and found none. Mr. ******* was not charged for any of these inspections and was only charged for repair work that was approved by him prior to that repair work was performed.

  Respectfully-

  ****** *****

  Customer Answer

  Date: 11/11/2024

   
  Complaint: 22527833
  
  I am rejecting this response because: My car was producing a white cloud of smoke as soon as I made it home right after the services were done this was before I even added coolant to the car. That's why I called them as soon as I got in the house and I first left a message on the direct line of **** because he was my advisor. I then called backed and talked to ***** before being transferred over to **** who told me that I could either bring the car back in and leave it over night because his workers were about to leave or I could bring it in the next morning and have them look at it which is what I did. I missed a very important meeting Friday morning because I had to go back to the dealership and sit for hours just for them to try to place the blame on me. If the car wasn't smoking to begin with I wouldn't have had a reason to even look under my hood. That's when I seen that the coolant level was low so I added coolant to see if that would rectify the problem but it did not. So don't make it seem as if I'm the reason the car was smoking when it was smoking before I even added coolant. Ive been coming to this location for about 6 years and have never had a problem up until now. Even now after driving my car for more than 30 minutes it produces a strong burning smell which wasn't happening prior to my visit. When paying for services I would expect to have my car returned to me in better shape not worse. I transport my family in my car and I shouldn't have to worry about if the car is safe or not especially after having it serviced by professionals. Between the brakes fiasco and now this my view of this dealership and it services have definitely been changed. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 11/25/2024

  To whom it may concern:

  In response to complaint number ******** concerning Mr.****** ******** vehicle and the rejection of our prior response I offer the following. I understand the customers feeling and would like to welcome ********** back to the dealership so we can again go over the vehicle to be sure everything is as it should be and to assure Mr. ******* that his vehicle is repaired properly. I feel that we have a communication problem and do not want to have any confusion going forward. I ask that Mr. ******* reach out to our service manager Mr. **** ***** and he will arrange to have the vehicle inspected and would welcome Mr. ******* to be present in the shop while we look at the vehicle just to make sure there are no other questions that go unanswered. Customer satisfaction is our number one priority at Chevrolet of Homewood and we will do all we can to restore Mr. ******** faith in our organization.

  Respectfully-

  ****** *****

• Initial Complaint

  Date:04/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter has a 202o ************, she was riding on the highway when her car said reducing power speed. Her car cut off, luckily she was able to move to the shoulder. She had my one year old grandson in the car. She made it home with the car that the breaks went out. I had her car towed to Homewood ****** They looked at her car and said her vacuum in her brake line had burst. I believe it should have been a recall on this item. Nope it wasnt and I had to pay ******* for something that could not have been avoided. They need to have a recall for that particular item on the brake line. It can actually harm an individual or several people in that matter so therefore, I believe the item should be recalled on Chevrolet products the Malibu, I am not a happy camper to have to come out of my pocket with $2300, this is unfair and Im not sure why labor is so much on a four hour job. I tried reaching out to GM and they told me to reach out to ***** of Homewood to see if they had assistance on this item. Once again I am not a happy person , I will not refer anyone else to Homewood ****** I thought this was a lot that I can trust seeing that all my daughters purchased cars from this particular car lot.

  

  Business Response

  Date: 04/22/2024

  To whom it may concern:

  I was unable to find the customer that had their repairs done in our shop. I could not find a repair order that matched the name or phone number of the person that filed this complaint. If you could give us the name of the owner of the vehicle that was serviced we can pull the records and answer this complaint. Customer satisfaction is our highest priority. Thank you in advance!

  Respectfully-

  ***********************

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21601413
  
  I am rejecting this response because: the car is under my daughter name. ********************** , ************. She purchased the car from Homewood ***** in November 2019.
  
  Sincerely,
  
  ******************

  

  Business Response

  Date: 04/24/2024

  To whom it may concern
  On April 15, 2024 ********************** brought her 2020 Chevrolet Malibu to our dealership. At that time the vehicle had ****** miles on it. The customer stated that the service engine soon lamp was on, the brake pedal was stiff and was getting a reduced engine power message was illuminated. We inspected the vehicle and found that the engine vacuum pump had broken and had sheared the gear that drives the pump from the camshaft. We contacted the customer with an estimate to repair the vehicle and the repair was approved by the customer. We completed the repair and delivered the vehicle back to the customer on April 18, 2024. The vehicle was bought new from our dealership on November 16, 2019 at that time the vehicle had a ****** mile powertrain warranty provided by *************** Unfortunately at the time of repair the vehicles warranty had expired by over ****** miles. I understand the customers concern and feeling that this should be covered by a recall. Vehicle recalls are initiated by either the vehicle manufacturer or the National Highway ****************************** At the time of repair there were no open recalls on this vehicle. We at the dealership have no control over what parts or repairs may or may not be covered by a recall and is beyond our control. I would suggest the customer contact ************** as this would be something they would have control over. We at Chevrolet of Homewood feel customer satisfaction is our highest priority and strive every day to satisfy each and every customer.Unfortunately in this case we have no control over what is covered by warranty or recall and what is not. 

  Respectfully-

  ***********************

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new **** ***** Trax in August of 2023. The window regulator went out in August as well. The dealership was not transparent about how long the part would take to come in. It is now November and I still have no updates about when the part will come. This is a safety concern.

  

  Business Response

  Date: 11/06/2023

  To whom it may concern:

  In response to complaint ID ******** regarding ********************* and her vehicle, a **** ***** Trax having a power window that is inoperative. The customer stated that she purchased her vehicle in August of this year and began to have a problem with her power window not working very soon after purchase. While this is true and to reaffirm the vehicle was brought in to our service department on August 26, 2023 stating the left rear power window was inoperative. We inspected the vehicle and determined the window motor had an intermittent internal short and would need to be replaced.  The replacement part was ordered the day of her service visit and was immediately put on backorder from *************** We have upgraded the order to the highest priority that ************** will allow but at this time the part is unavailable. Due to the ******************* strike no parts were being shipped by ************** for approximately six weeks. As of this writing we have contacted ************** on the customers behalf and unfortunately the part is still not available as there is no stock available in the country at this time and ************** has no promise date of when the part will be shipped.
  We will continue to monitor the order fulfillment of this part but unfortunately this matter is beyond our control as we have done all we can to do to procure this part for our customer. As a ******************** dealer we obtain our replacement parts through the manufacturer and at this time they are unable to fulfill this order. We will stay in contact with ************** and will update the customer as soon as we are given any other information.

  Respectfully-

  ***********************