Reviews

We have used this kennel several times in the past and had an average experience, but our most recent use of their services ended terribly, and we will not be returning and will be warning others against use of their services. We had booked our two dogs for 10 days while we were on vacation. While we were gone, there was a break out of kennel cough. We are aware that that is a risk in any kennel setting, our poor review is due entirely to the lack of communication from the kennel and how our dog's health and safety was handled. When breakout in the kennel was confirmed, we were not notified. When the our dogs started to cough, we were not notified. When one of our dogs stopped eating we were STILL not notified. It wasn't until our dogs hadn't eaten a full meal in over 48 hours that the kennel notified us that our dogs were in need of emergency care. We picked them up immediately, and confirmed with our emergency vet that our older dog had pneumonia, with significant fluid in his lungs. He was so weak he had to be lifted into our car. He is 13 years old, and the vet indicated that we had brought him in in the **** of time, and that this state could have been prevented with more timely care. We communicated how appalled we were at the lack of contact, and were told that the kennel didn't want to be responsible for "interrupting our vacation". They made it very clear that they didn't feel their behavior was at all inappropriate, and that our complaints were falling on deaf ears. The complete lack of accountability or remorse was absolutely unacceptable.