Complaints

This profile includes complaints for Brown & Joseph, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Brown & Joseph, LLC

  1 Pierce Pl Ste 1225W Itasca, IL 60143-1218

• 

  Brown & Joseph, LLC

  2550 Golf Rd STE 300 Rolling Meadows, IL 60008-4033

• 

  Brown & Joseph, LLC

  1 Pierce Pl Ste 700W Itasca, IL 60143

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the collection agency more than 4 times and no one has responded back to me. ****** accounting team kept me waiting for a payment plan and than sent me to collection with out my knowledge, and now this company is not answering any of my emails. I been trying to contact them for over a month.

  Business Response

  Date: 04/08/2025

  Since this complaint was filed, the complainant has made contact and started payment.

  If you need additional assistance, please contact us at ***************************************************************

  Thank you,

  ***** *******

  Compliance Specialist

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously filed a complaint (#********) with the Better Business Bureau in regards to my ******************* held with "Three by ******************." They attempted to charge me for items not covered in my contract AFTER my policy was closed with them. They have now sent the amount of $142.00 to the collections agency: Brown and Joseph, LLC to continue to harass me about this illegitimate charge. I provided all information requested by Three by ****************** at the conclusion of my policy period that was required by the contract. This collections attempt is not valid and needs to be closed.

  Business Response

  Date: 03/14/2025

  This is in response to complaint number ******** filed by ******* *****.
  On February 18, 2025,we received an account for collection from our client, THREE BY ******************, in the amount of $142.00 against *******************.
  In the complaint, Mr. ***** explains that he does not owe the debt and would like no further contact.  We did review the account and have closed the account and returned the case back to the client.
  As a third-party debt collector, we are unable to delete debts. However, we can confirm that our firm has not furnished any information to the credit bureaus.
  Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
  We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.
  
  Thank you,
  ***************************************************************
  

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection letter from Brown & joseph LLC claiming a debt owed to THE ************************************** although I, at one time, had auto insurance through "the Hartford ", that is as far as ANY of my dealings with the Hartford companies has gone. I HAVE NEVER DONE ANY BUSINESS WITH THE *************************************. I have contacted Experian, Equifax & trans union & none of them show ANY information regarding any debt or collection proceedings from either the Hartford or Brown & Joseph. this is a mass mail scam attempt & I'll be reporting it, not only here, but to the **** as well as the WA state attorney general. 

  Business Response

  Date: 03/10/2025

  I am unable to find anything with this name, address, email, or phone.  Could you please provide a copy of document you received?

  Thank you,

  ***************************************************************

  Customer Answer

  Date: 03/12/2025

  scan of the front of the lettr (actually, one of 2 identical letters) received from the company by me

  Business Response

  Date: 03/13/2025

  This is in response to complaint number ******** filed by ******* ******.
  On February 18, 2025,we received an account for collection from our client, The Hartford Financial Services, in the amount of $166.00 against ******* ******.
  In the complaint, Mr. ****** explains that he does not owe the debt and would like no further contact.  We did review the account and have closed the account and returned the case back to the client.
  As a third-party debt collector, we are unable to delete debts. However, we can confirm that our firm has not furnished any information to the credit bureaus.
  Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
  We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.
  
  Thank you,
  ***************************************************************
  

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called me and my father to demand payments form an accident that has already been handled by my insurance agency. 

  Business Response

  Date: 12/18/2024

  This is in response to complaint number ******** filed with your office by ********* ****** (complainant).
  

  We would like to clarify that the underlying claim at issue here is for the recovery of a claim subrogated by our client, Farmers Property & *************** resulting from an automobile accident involving ********* ****** / Registered owner -******* ********, complainant, and not from any type of transaction between our client and complainant.
  

  Our client retained our services for the recovery of a claim in the amount of $2,792.30. Our clients records reflect that the date of the loss that gave rise to the claim was June 28, 2024. The loss occurred at *******, ** when complainant pulled from his/her turning lane and into insured's lane causing collision.
  

  State Farm already denied claim, denial attached, putting the responsibility for repayment back on ********* ****** & ******* ******** since he is listed as a registered owner for the vehicle on the attached police report.
  

  Our client subrogated the right to recover damages incurred by their insured in the amount referenced above.
  

  We sincerely hope that you find our response satisfactory.Should you have any questions, please do not hesitate to contact us.
  

  
  

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive not paid anything out to this company. I had a very minor fender ****** in the parking lot of my complex earlier this year and was notified around August/Sept of my license being suspended for not providing proper insurance info. The total at the time of the letter was $900+. I just received a 2nd letter Oct 24 stating the same thing only the amount is $51000. In no way shape or form did this minor accident cause that much damage to the other parties car. The damage to my car was worse yet the frame was still in tact. This smells like a scam and they are not getting a dime out of me.

  Business Response

  Date: 11/15/2024

  This is in response to complaint number ******** filed with your office by ******* ****** (complainant).
  

  We would like to first clarify that the underlying claim at issue here is for the recovery of a claim subrogated by our client, ******************************** resulting from an automobile accident involving one of their insured and complainant, and not from any type of transaction between our client and complainant.
  

  Our client retained our services for the recovery of a claim in the amount of $51,000.00. Our clients records reflect that the date of the loss that gave rise to the claim was February 17, 2024. The loss occurred at Parking lot of ******************************************************** when complainant ACCIDENT | BACKING | Claimant PULLED OUT OF PARK & STRUCK Insured. ******* originally received a payment demand for $921.00 & was in talks of paying with a settlement offer. We went to confirm the balance with the client before accepting & they had finalized their billing in the amount of $51,000.
  

  Our client subrogated the right to recover damages incurred by their insured in the amount referenced above.
  

  We sincerely hope that you find our response satisfactory. Should you have any questions, please do not hesitate to contact Serenity ******, our subrogation specialist, at ************ or by email at **************************************************************************.
  
  

  
  

  Customer Answer

  Date: 11/16/2024

   
  Complaint: 22487017
  
  I am rejecting this response because: The total to fix my bumper. Where this $51,000 bill is coming from is beyond my comprehension. Not to mention the fact prior to the original letter I heard nothing from this person except a phone call around the time of the incident with no follow-up! I do not trust this entity.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 11/19/2024

  We respectfully stand behind our previous response.  Additionally, we have reached out to claimant in regards to the amount change.  The amount change is due to medical expenses.

  If you have additional questions, please contact Serenity ******, ******************************************* ************.

   

  Best regards,

  ***** *******

  ***************************************************************

   

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22487017
  Ive already stated my position!
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged by their debt collection for a total amount of $4072.00 Amount was paid on October 11th, 2024 Monday October 14th, 2024 I was charged twice for that amount, 2 separate charges of $4072.00 Called a few days later, was told they would issue a ********* has been more than 2 weeks since this incident, have not received my refund on the second charge. I have called and left multiple messages, and have not heard back at all.

  Business Response

  Date: 10/29/2024

  This is in response to complaint number ******** filed with your office by ****** ***** (complainant).
  

  On September 27, 2024,we received an account for collection from our client, Guard Insurance Group,in the amount of $ ******** against ********************************
  In the complaint, Ms. ***** claims the amount was paid twice.  The refund confirmation was sent on October 29, 2024.  The client has instructed us to close the file and the account is was paid to the client.
  

  As a third-party debt collector, we are unable to delete debts. However, we can confirm that our firm has not furnished any information to the credit bureaus.
  Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
  

  We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.
  
  Thank you,
  ***************************************************************

  
  

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business called and threaten me. Theyre suspending my license for an accident because I didnt have insurance. I do have insurance and I dont even know what theyre referencing because they told me they worked for progressive insurance and they do not. It says they have no rating because theyre not in business but clearly they are because theyre calling people, someone should investigate them because how can they be out of business and still calling people?

  Business Response

  Date: 10/25/2024

  This is in response to complaint number ******** filed with your office by ******** ******* (complainant).
  

  We would like to first clarify that the underlying claim at issue here is for the recovery of a claim subrogated by our client, **************************************, resulting from an automobile accident involving one of their insured and complainant, and not from any type of transaction between our client and complainant.
  

  Our client retained our services for the recovery of a claim in the amount of $2,890.28. Our clients records reflect that the date of the loss that gave rise to the claim was December 5, 2023. The loss occurred at ************************************************************ when complainant ACCIDENT | PARKED |Claimant Vehicle STRUCK PARKED Insured Vehicle. Last spoke with claimant on 9/18/24 where she claimed she paid the insured directly & had an attorney but would not provide any attorney information. It is noted by Progressive that there was no coverage on the date of loss.
  

  Our client subrogated the right to recover damages incurred by their insured in the amount referenced above.
  

  We sincerely hope that you find our response satisfactory.Should you have any questions, please do not hesitate to contact us.

  
  

• Initial Complaint

  Date:10/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a business policy with nationwide that I was no longer able to use per business needs were not being covered so I switched companies from ********** to another, now I have **** ****** harassing me. Shes threatening that my new policy is in danger of being canceled. The calls need to stop. There is no money owed. The charge is erroneous and incorrect. I would like for the nuisance to stop. And I would like for this complaint to be public. in case anyone else is being harassed by this person. Anytime I attempted to speak to **** ****** ***************** from Joseph and Brown LLC she would hang up on me. Just call me back a couple days later. The harassment needs to stop. As this charge is incorrect and **** is unprofessional unpleasant and incorrect.  

  Business Response

  Date: 10/17/2024

  This is in response to complaint number ******** filed by ***** ****.
  On August 16, 2024, we received an account for collection from our client, ***********************************, in the amount of $268.00 against ***************************.
  In the complaint, Mr. **** explains that he does not owe the debt and would like no further contact. I have attached the billing details from Nationwide that show in detail the amount due.  We did review the account and found nothing wrong or erroneous.
  As a third-party debt collector, we are unable to delete debts. However, we can confirm that our firm has not furnished any information to the credit bureaus.
  Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
  We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.
  
  Thank you,
  ***************************************************************

• Initial Complaint

  Date:10/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted by Brown & Joseph LLC to collect a debt I allegedly owe to ******* Pet for $616.65. I spoke with ******* regarding this matter and they ensured me they do not use debt collectors and this is a scam. I have no outstanding balance owed to this company. They did not "overpay" me.

  Business Response

  Date: 10/11/2024

  This is in response to complaint number 22387735 filed by Rose Schisler.
  On August 16, 2024, we received an account for collection from our client, MetLife Pet, in the amount of $381.46 and $235.19 against Rose Schisler.
  In the complaint, Ms. Schisler explains that she would like the debt deleted, as she was not overpaid. In light of this complaint, our firm has decided to close the matter and refer it back to our client with the proper notation. 
  As a third-party debt collector, we are unable to delete debts. However, we can confirm that our firm has not furnished any information to the credit bureaus.
  Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
  We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.
  
  

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** from Recovery Partners is attempting to collect a debt. I have spoken to her and explained the situation and asked for an email address or fax to send the paperwork necessary to remove me from the call list. I have paperwork proving I filed bankruptcy on the car in question and my husband actually called to verify this information. He was the one in possession of the car at the time of the accident. We have been separated since January 2023.*** continues to call other people trying to reach me even though she has my contact information and has spoken to me directly. I want to be removed from this list and for her to stop harassing me and other people trying to reach me. I was not in possession of car and I have not lived in that area since January 2023.

  Business Response

  Date: 10/04/2024

  
  
  October 4, 2024
  
  Better Business Bureau of Chicago & Northern Illinois
  121 W Wacker Drive, Suite 2000
  Chicago, Illinois 60611
  
  
  RE: Complaint ID 22277519
  
  
  Dear Sir or Madam,
  

  This is in response to complaint number 22277519 filed with your office by Dawn Watson (“complainant”).
  Our client, Progressive Specialty Insurance Group, retained our services for the recovery of a claim in the amount of $ 2,158.11against Dawn Watson. This claim resulted from an automobile accident involving one of their insured and the car owned by complainant. Our client’s records show that the date of the loss that gave rise to the claim was February 27, 2024. The loss occurred at 2907 Temple Ave, Cincinnati, OH.   Our client subrogated the right to recover damages incurred by their insured in the amount referenced above.
  

  We understand that complainant believes she does not owe this due to bankruptcy or possession of the vehicle on the date of loss. We have not yet been provided any bankruptcy details; we would require chapter, case number, and filing date. We would also need a bill of sale proving that Dawn Watson was not the owner of the vehicle as of 2/27/24, this has not been provided. There was no insurance on the vehicle, Sentry denied claim 96A304057 due to no coverage.  In order to resolve this matter, we kindly ask complainant to contact our office at Rep Contact info: Ana Yanez [email protected] at 480-747-9856.
  
  We sincerely hope that you find our response satisfactory. Should you have any questions, please do not hesitate to contact us.
  
  
  Sincerely,
  
  
  
  Kathy Burrell
  Licensing and Compliance Specialist
  Email: [email protected]
  

  
  

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22277519
  
  I am rejecting this response because: I have emailed all of this information twice. I have spoken to Ana. I am no longer interested in communicating with this company. This company has nothing to do with me. They are a collection company. I have provided the requested information and will no longer be responding. My bankruptcy is now public record and I have no interest in any further communication. This has transitioned to harassment and I have no desire to continue to deal with it.
  
  Sincerely,
  
  Dawn Watson

  Business Response

  Date: 10/11/2024

  We respectfully stand by our initial response.