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          Echo Incorporated has 1 locations, listed below.

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            Business ProfileEcho Incorporated

            Landscaping Equipment
            BBB accredited business

            Contact Information

            400 Oakwood Rd

            Lake Zurich, IL 60047-1561

            Visit Website
            (847) 540-8400

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            Customer Reviews

            1.75/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            99 complaints closed in last 3 years

            36 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/2/2024

            Years in Business: 51

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Echo Incorporated develops and manufactures commercial-grade outdoor power equipment, providing gas- and battery-powered tools. Products include Augers & Engine Drills, Axes, Mauls & Hatchets, Bed Redefiners, Blowers, Chainsaws, Chippers/Shredders, Cut-Off Saws, Edgers, Fire Pumps, Generators/Inverters, Hand Pruners, Hedge Shears, Hedge Trimmers, Loppers, Mowers, Power Pruners, Pressure Washers, Sprayers, Spreaders, Trimmers & Brush Cutters, Tillers/Cultivators and Wheeled Trimmers.

            Business Details

            Location of This Business
            400 Oakwood Rd, Lake Zurich, IL 60047-1561
            BBB File Opened:
            11/24/2008
            Years in Business:
            51
            Business Started:
            11/16/1972
            Business Started Locally:
            11/16/1972
            Business Incorporated:
            11/16/1972
            Accredited Since:
            2/2/2024
            Type of Entity:
            Corporation
            Number of Employees:
            940
            Alternate Business Name
            • Shindaiwa
            Business Management
            • Mr. Ron Jensen, Manager
            • Mr. Joe Fahey, Vice President of Product Service
            Contact Information

            Customer Contact

            • Mr. Ron Jensen, Manager
            Additional Contact Information

            Fax Numbers

            • (847) 540-8416
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            99 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/31/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have invested hundreds of dollars into the Echo 58v system of products including the mower, chainsaw, and trimmer. Unfortunately, echo has apparently decided to discontinue this entire line and replace it with a 56v system of products that are not compatible. I have 3 58v 4ah batteries that will no longer charge, rendering all of my products worthless. I have learned that I cannot buy replacement batteries or have the older batteries refurbished. This is very frustrating as I feel echo has turned their back on customers who initially adopted their electric line of products.
            Read More
            Read 98 More Complaints

            Customer Reviews

            12 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Cameron E

            03/29/2024

            I have a 58v Echo blower, string trimmer, edger and chainsaw. When the batteries were working it was a great system. I have 2 2ah and 1 4ah batteries. I already had to get the 4ah battery replaced once under warranty. Now both my 2ah batteries barely last 5 minutes and they don't even work in the blower they came with for more than 5 seconds without it shutting off. I know it's not the blower because it works fine with the 4 ah battery. Now i just have the one battery I can use on all the tools so once that quits working I will just have 4 tools I can't even use since they discontinued this line. They should have had a trade in program for the 58v users. I will NEVER purchase another Echo product again.

            Echo Incorporated Response

            04/01/2024

            ******* I sent an email to you so we can resolve the issue.
            Read 11 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

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