Business ProfileforTimberline Knolls Residential Treatment Center

There a 2 parts to Timberline Knolls: the residential program in ****** and the *** program in ***********. Lemont- My first week I realized I was at a higher level of care than I needed. I told my care team from the beginning. My therapist told me the minimum stay is 30 days, that it wasnt tailored to individual needs, rather a set amount of days I didnt know I had signed my name up for. I was told if I wanted to go to their step down program I would have to complete the 30 days or get abridged by insurance. I proceeded to contact patient advocacy for 10 days and had NO response AT ALL. I was forced to call my insurance and got abridged. My *** was suppose to be with me and they kept that from happening as soon as I got there, forcing me to leave her with no planned caretaker- making my mental health even worse.***********- Another program not designed for individual needs. Advocating for myself lead no where again. Which leads me to the biggest NEGLIGENCE of all. My insurance had approved me for 6 more weeks when I came in one morning and found out I was being discharged for a breach of contract. This breach of contract was me missing the day prior of programming due to oversleeping. No where in the contract did it state anything was grounds for IMMEDIATE dismissal. I had nothing prepared. I did not have a living situation sorted out yet as I was homeless, well known by the program. I stated multiple times I had no money and no way of getting home. I had also just started a special med and had not found a place back home to administer it (it took 7 weeks until I got it again- setting me back tremendously) I had no medication management set up or planned. I had to fight 4hrs with staff to stay the night in the residence I had already paid for for the day to give me time to pack and figure out how I was going home (my hometown is 5hrs away). During the whole process I was in a continued state of hyperventilating (4+ hours) with no intervention from staff.