ComplaintsforDiscountMags.com

• Initial Complaint

  02/03/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Received an email from DiscountMags saying they were going to automatically renew a subscription to Consumers Reports at the end of this month. My subscription ends in June ****. I tried to contact them to let them know I do not want to renew the subscription but they did not have a phone number or email address to do this. They had a small online form to fill out and it mentioned due to high contact volume they hoped to get to it at the end of the month. I could not remove or change my credit card on my account page. I could not speak to a human being immediately to cancel my subscription now. Online it is stated customers could cancel their magazines at anytime. This I found to not be true. I want to cancel my subscription now and have my credit card removed from their database.

  

  Business response

  02/12/2024

  We show customer placed an order for Consumer Reports in May 2023, Order Number: EY3439328, for a 1 year term. We show customer wrote in on 2/03/24 and we responded to them via email at **************** on 2/06/24. We removed the auto renewal on the title. In the future the customer can also log into their account and disable the DiscountLock which is the auto renewal. This title will not renew in the future. After removing the auto renewal the customer then requested to cancel and that was done as well.

  Customer response

  02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  01/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Discountmag.com doesnt offer a way/ isnt clear, online a way to stop a renewal. My response from them will take up to 30 days which will be too late and Ill be charged.

  

  Business response

  02/05/2024

  We show customer's last order was from 4/30/23 for Harpers and Architectural Digest. Auto renewal was removed on both titles on 1/31/24. Customers can always log into their account and remove the auto renewal/DiscountLock feature themselves at any time. 

• Initial Complaint

  12/26/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a 1 year, 12 issue subscription of ******************** on August 8, 2023 and as of today, December 26, 2023 I have still not received an issue. When I try to contact discountmags.com on their website using their "help with this order" and "missing an issue" portal, their message system doesn't send the message through and there is no other way offered to contact them. I have tried their system using multiple computers and web browsers and have checked settings to allow pop-*** and have deleted cookies. I'm not sure how else to contact them to get my subscription started or get a refund.

  

  Business response

  12/29/2023

  We sent customer an email today on 12/29/23. In the email we discussed their order and how to contact us. Email we sent below:

  We got your message from the BBB. We understand you have not received Motor Trend yet off of Order Number: TH9744896. We apologize about that.

  I do see your Estimated Delivery was: Between 10/04/2023 and 11/01/2023. I do know that the publisher of this title has been making some changes so that could have something to do with the delay. I have seen a few other customers write in about the same thing and their orders were placed around the same time. I've noticed that they seem to be starting with the Feb issue which is arriving in the next few weeks.
  

  Since I don't know if this is your situation for sure I have sent a status request to the publisher's processing center. It typically takes **** business days for them to respond. As soon as I hear anything I will let you know.
  

  I can also offer to cancel and refund if you prefer that.
  

  And we would also like to confirm the address on file. Is this correct?
  *******************
  ************************
  ********, **
  91016
  

  Also in regards to contacting ** our phone# is **************. If you call please leave a message. We are open Mon-Fri. For email you would go to our website and go to the bottom of the page and click on Contact Us. Then it would be best to sign into your account. Then it will log you into your account and you could send email about the order. 

  Customer response

  12/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  12/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Evidently replacement subscription. I have ZERO interest in Sports Illustrated

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid them for three years to continue the Food Network in Spring 2023 Upon investigation they discovered that the magazine made a mistake and never sent the issues They then provided a gift code that did not work (I sent screen shots of it being an invalid code); nor did it cover their new pricing for 3 years They also offered one year of a magazine I didnt want - and I never tried that code And now no one will answer me from Discountmags.com The resolution I asked for is as follows but they never responded:Please either send me a check for the $27 or just start up the three year subscription I paid for. I dont want any of your other magazines nor do I want to keep trying a code that clearly doesnt work for me. Please respond.

  

  Business response

  12/13/2023

  Customer originally placed order on 3/03/23 for 3 years of Food Network, Order Number: ZJ7369984. Customer didn't receive first issue so we reached out to the publisher's processing center and found out the order was rejected/returned. We then supplied customer with a $27 Gift Certificate which was the cost of the subscription so they could place a New order. We also supplied the customer with a voucher which would they could use on a subscription to one of our select magazines at no cost to them. Customer then wrote back stating the Gift Certificate was not working for them. We then tried the Gift Certificate and we showed it was active and valid. We also sent screenshots showing that. Customer wrote back again but we did miss some of his messages cause they went to a Spam folder. After seeing customer still was having difficulty we tried the Gift Certificate again and we still show it being active and valid. We sent screenshots showing this again. We even did a dummy order and used it and it took the money off the order. We aren't quite sure why it isn't working for the customer. It does appear to be user error. Since we don't want to inconvenience the customer further we have already issued a full refund on the order vs. Gift Certificate. 

  Customer response

  12/13/2023

   
  Complaint: 20988840
  
  I am rejecting this response because:
  It was not user error. I provided screen shots to prove this.

  The company increased the cost of the three year subscription so now the code wouldnt cover the original order anyway
  

  I have not received the check for the original order - maybe that was also user error? P

  
  Sincerely,
  
  *********************

  

  Business response

  12/14/2023

  We're sorry for any problems but we do know the Gift Certificate is valid and active. We sent screenshots showing us placing an order for 3 years of Food Network and applying the Gift Certificate and it clearly shows the value of the Gift Certificate being deducted which was $27. We sent customer an email on 12/13/23 to *********************** that provided screenshots showing this. Again it appears to be user error. Customer would not receive a check. The refund goes back to the original form of payment. The refund of $27 went back to **** ending in X 6093. 

• Initial Complaint

  11/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  about a year ago i signed up for 3 magazines from discountmag.com using paypal. i did not authorize them to renew and charge my paypal account. they charged my paypal account twice recently for renewals in the amount of $11.00 and $20.95. they dont answer their phone nor will they send me a link to open an account. these people are scammers. i want to cancel all 3 magazines and get refund.

  

  Business response

  12/01/2023

  We show we spoke with the customer on 11/27/23 and canceled and fully refunded renewal orders, Order Number: JV3882928 and Order Number: QV8393632. 

• Initial Complaint

  10/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was doing orders in the past with them for subscriptions for magazine. This was fine until my last order; I was tricked into or accidently signed up for a discount lock which means I'm automatically renewed my subscription. I do not want this because most magazines I may not want to renew. I've several times to cancel this but they give me the run around. I can't log in nor go to any of my subscriptions to cancel auto renew. After several failed attempts, I went to PayPal to cut off automatic payments to them.

  

  Business response

  11/04/2023

  The customer has placed 2 recent orders, Order Number: TJ9796836 in September and Order Number: QE9427928 in June. The auto renewal feature has been removed on all orders and all titles. In the future to remove auto renewal, you may do so by logging into your account and clicking Disable DiscountLock.
  
  
  

• Initial Complaint

  09/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In years past Ive purchased magazines from Discount Mags.com expressly because they did not force customers to enroll in automatic renewal of subscriptions. Evidently things have changed. It seems that I was misled. Im being billed for a year retroactively from *************************** Cooks Illustrated claims I enrolled in auto renewal. Ive never subscribed to Cooks Illustrated outside of Discount Mags.com. I didnt agree to auto renewal for ANY magazines Ive ever purchased through Discount mags. Com. I was badly injured in a auto accident and Ive been unable to work. Im definitely not subscribing to auto renew magazines when I am not sure how to pay for groceries. I ask that Discount Mags.com please resolve this matter immediately with Cooks Illustrated on my behalf . I ask that they pay any and all outstanding invoices Ive received because of their deceptive business practices. I request written documentation that confirms the past due invoice from Cooks Illustrated for $38.11 has been paid in full by Discount Mags.com. and I want written confirmation that I do not owe Cooks Illustrated or any other publications money for auto renewals I didnt consent to. I request paper letters from DiscountMags.com, sent via ***** I request Discount Mags.com also mail me a letter to include of any and all details of magazine subscription Ive placed through their company in years past. I seek written confirmation that discount mags.com had resolved any and all errors regarding my enrollment in auto renewal for all publications listed.

  

  Business response

  09/27/2023

  We don't show any recent orders for *******************. The last order for ****** Illustrated was from 11/29/19, Order Number: YK7993274. It was a 2 year term and there was no auto renewal on this order. This order has expired. It sounds like the customer maybe received a marketing notice from the publisher of ****** Illustrated. When the publisher knows your subscription has expired, they want you back as a customer and will send renewal notice via ***** We recommend ignoring them. They just want you to buy more years. Once they have your name and address in their database which happens when you get a subscription they will reach out directly about renewing. We don't show any recent orders with us and we will also notify our customers prior to any renewal but we don't show any orders that have auto renewal under ******************** 

• Initial Complaint

  09/07/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I did not authorize a renewal of a magazine subscription, and my wife confirms that we have not been receiving this magazine (Better Home and Gardens) recently. We may have received a subscription benefit to spend-down expiring airline miles, but we did not voluntarily agree to an automatic renewal. Accessing the website for DiscountMags.com using a 'cancel' option in the email, there was no available way to cancel the auto renewal or obtain a refund--which was very misleading. This new charge feels fraudulent and we seek immediate REFUND and a discontinuation of billing now and moving forward.

• Initial Complaint

  08/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, I am very upset about the fraudulent practices of Discount Magazine. I placed an order for two magazine subscriptions back on May 31, 2023 and I have yet to receive a single issue as of August 12, 2023. Every time that I call their phone number, there is an extended hold of over 40 minutes, and then the line disconnects. I have emailed them numerous times, and they just tell me to be patient. There is not a want to cancel your subscription on line. The only thing that you can do online is cancel the auto renewal. I WANT A FULL REFUND FOR BOTH OF MY ORDERS PLACED BACK TO MY CREDIT CARD. There Website says that you can get a pro-rated refund for magazines within 6 months. I would like a full combined refund. My First Order WJ7984393 is for three monthly magazines which subtotals $42.40 and my Second Order YA3424797 is for two weekly magazines and subtotals $107.94. I would like a full refund of $150.34 IMMEDIATELY REFUNDED TO MY AMEX ending in **** as I have not received one issue in over 10 weeks or 70 days since ordering. I have tried at least 6 times to call the company and no one answers. They take weeks to respond via email, and have only responded back once. I am attaching all my payment documentation.

  

  Business response

  08/19/2023

  We show customer placed 2 orders on 5/31/23, Order Number: WJ7984393 and Order Number: YA3424797. When customer placed the order they received a Conformation email. In that email it clearly states the estimated delivery. For both these orders the Estimated Delivery: Between 07/26/2023 and 08/23/2023. The estimated delivery has not passed yet and some of these titles are not published monthly. We show customer sent email on 7/19/23 asking when subscriptions will begin and we sent emails back giving estimated delivery. Per customer's request we have canceled and issued full refund on both orders. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩