ComplaintsforDiscountMags.com

• Initial Complaint

  10/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was doing orders in the past with them for subscriptions for magazine. This was fine until my last order; I was tricked into or accidently signed up for a discount lock which means I'm automatically renewed my subscription. I do not want this because most magazines I may not want to renew. I've several times to cancel this but they give me the run around. I can't log in nor go to any of my subscriptions to cancel auto renew. After several failed attempts, I went to PayPal to cut off automatic payments to them.

  

  Business response

  11/04/2023

  The customer has placed 2 recent orders, Order Number: TJ9796836 in September and Order Number: QE9427928 in June. The auto renewal feature has been removed on all orders and all titles. In the future to remove auto renewal, you may do so by logging into your account and clicking Disable DiscountLock.
  
  
  

• Initial Complaint

  09/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In years past Ive purchased magazines from Discount Mags.com expressly because they did not force customers to enroll in automatic renewal of subscriptions. Evidently things have changed. It seems that I was misled. Im being billed for a year retroactively from *************************** Cooks Illustrated claims I enrolled in auto renewal. Ive never subscribed to Cooks Illustrated outside of Discount Mags.com. I didnt agree to auto renewal for ANY magazines Ive ever purchased through Discount mags. Com. I was badly injured in a auto accident and Ive been unable to work. Im definitely not subscribing to auto renew magazines when I am not sure how to pay for groceries. I ask that Discount Mags.com please resolve this matter immediately with Cooks Illustrated on my behalf . I ask that they pay any and all outstanding invoices Ive received because of their deceptive business practices. I request written documentation that confirms the past due invoice from Cooks Illustrated for $38.11 has been paid in full by Discount Mags.com. and I want written confirmation that I do not owe Cooks Illustrated or any other publications money for auto renewals I didnt consent to. I request paper letters from DiscountMags.com, sent via ***** I request Discount Mags.com also mail me a letter to include of any and all details of magazine subscription Ive placed through their company in years past. I seek written confirmation that discount mags.com had resolved any and all errors regarding my enrollment in auto renewal for all publications listed.

  

  Business response

  09/27/2023

  We don't show any recent orders for *******************. The last order for ****** Illustrated was from 11/29/19, Order Number: YK7993274. It was a 2 year term and there was no auto renewal on this order. This order has expired. It sounds like the customer maybe received a marketing notice from the publisher of ****** Illustrated. When the publisher knows your subscription has expired, they want you back as a customer and will send renewal notice via ***** We recommend ignoring them. They just want you to buy more years. Once they have your name and address in their database which happens when you get a subscription they will reach out directly about renewing. We don't show any recent orders with us and we will also notify our customers prior to any renewal but we don't show any orders that have auto renewal under ******************** 

• Initial Complaint

  09/07/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I did not authorize a renewal of a magazine subscription, and my wife confirms that we have not been receiving this magazine (Better Home and Gardens) recently. We may have received a subscription benefit to spend-down expiring airline miles, but we did not voluntarily agree to an automatic renewal. Accessing the website for DiscountMags.com using a 'cancel' option in the email, there was no available way to cancel the auto renewal or obtain a refund--which was very misleading. This new charge feels fraudulent and we seek immediate REFUND and a discontinuation of billing now and moving forward.

• Initial Complaint

  08/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, I am very upset about the fraudulent practices of Discount Magazine. I placed an order for two magazine subscriptions back on May 31, 2023 and I have yet to receive a single issue as of August 12, 2023. Every time that I call their phone number, there is an extended hold of over 40 minutes, and then the line disconnects. I have emailed them numerous times, and they just tell me to be patient. There is not a want to cancel your subscription on line. The only thing that you can do online is cancel the auto renewal. I WANT A FULL REFUND FOR BOTH OF MY ORDERS PLACED BACK TO MY CREDIT CARD. There Website says that you can get a pro-rated refund for magazines within 6 months. I would like a full combined refund. My First Order WJ7984393 is for three monthly magazines which subtotals $42.40 and my Second Order YA3424797 is for two weekly magazines and subtotals $107.94. I would like a full refund of $150.34 IMMEDIATELY REFUNDED TO MY AMEX ending in **** as I have not received one issue in over 10 weeks or 70 days since ordering. I have tried at least 6 times to call the company and no one answers. They take weeks to respond via email, and have only responded back once. I am attaching all my payment documentation.

  

  Business response

  08/19/2023

  We show customer placed 2 orders on 5/31/23, Order Number: WJ7984393 and Order Number: YA3424797. When customer placed the order they received a Conformation email. In that email it clearly states the estimated delivery. For both these orders the Estimated Delivery: Between 07/26/2023 and 08/23/2023. The estimated delivery has not passed yet and some of these titles are not published monthly. We show customer sent email on 7/19/23 asking when subscriptions will begin and we sent emails back giving estimated delivery. Per customer's request we have canceled and issued full refund on both orders. 

• Initial Complaint

  07/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered a subscription of **** and **** magazines for grandchild around Christmas time to be delivered February 2023. Issues were every other month. No issues have been received as of July 2023. I have contacted discount magazine several times via email with no resolution.

  

  Business response

  07/28/2023

  We sent status request to publisher of magazine title and they said:  their records indicate this order starts May/June/2023 and expires Mar/April/2024 on account number ***********. Customer still did not receive first issue and publisher said they are being mailed and advised: Customer needs to get with their post office to make sure there are no delivery problems and have their mail tracked. Customer then requested a refund. We have canceled and fully refunded this order. 

• Initial Complaint

  06/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Subject: Unauthorized Listing and Sale of The Boss **** Magazine Products on Discountsmag I am writing this complaint as the proprietor of The Boss **** magazine, and I have a critical issue that I'd like to bring to your attention. Discountsmag is currently offering my magazine products for sale on their platform.However, I must emphasize that I have not granted Discountsmag any authorization or consent to sell or display my products. This situation is not only against my business policy but also infringes on my rights as a product owner.Therefore, I request that Discountsmag immediately cease selling and displaying my magazine products on their platform. I firmly believe this swift action is necessary to avoid escalating the situation further.If my products continue to be sold or displayed without my consent, I would, unfortunately, be compelled to seek legal recourse and claim compensation for any damages incurred.Discountmag link to my products: ******************************************************************************* Thank you for your immediate attention to this matter.Sincerely,***************************** Owner, The Boss **** Magazine

  

  Business response

  06/29/2023

  The products have been taken down and we were authorized and licensed resellers through Magzter Inc. 
  
  

  Customer response

  06/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have agreed to remove my products off their website. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/12/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 1/17/22 I purchased my mother a 2-year subscription to ******************** from DiscountMags. Her first delivery was supposed to occur between 3/14/22 and 4/11/22. My mother was very upset that she did not receive her magazine subscription and I contacted their support on 4/29/22 their response was:"Hi ******,I can locate the subscription account with the publisher under account number **********. They are listing April **** as the expiration date so this indicates the first issue should be the May 2022 issue possibly, but Woman's Day only publishes 9 issues each year so by June for sure as I am not aware of which months are double issues, but there will be 3 of them. I can get into the account to report missed issues if ever needed.Best Regards,DiscountMags.com Customer Care"She continued to not receive any magazines, and I contacted support again on 10/22/22. This is their response on 10/26/22: "Hi ******,Thanks for reaching out.I'm sorry to hear that your mother has yet to receive the ********************. What I have already done is send a status request to the publisher's processing center letting them know you have yet to receive an issue. It typically takes **** business days for them to respond.Also, could you please verify the delivery address for the magazine as well?As soon as we hear anything we will let you know. I will make sure to keep you updated along the way."Finally I received a response on 10/31/22: "Hello ******,I appreciate your patience, we have received a response from the publisher regarding the status request.The order was on door front delivery. That has been changed to **** delivery effective with the 1-2/23 issue. The publisher extended 2 issues on your subscription."My mother has still yet to receive her subscription. I feel that this website is a scam. I have gone with the publisher directly to get her a subscription.

  

  Business response

  06/15/2023

  We do show an order was placed on 1/17/22, Order Number: GY8348383, for a 2 year term of Woman's Day for *********************. The estimated delivery for this title was 03/14/2022 and 04/11/2022. We show customer contacted ** on 4/19/22 making ** aware of non delivery. We let the customer know their account number and that the expiration date listed is April ********************************************************** June issue.

   

  On 10/26/22 customer contacted ** again about non delivery. We sent status request to the publisher's processing center and they said the order was on door front delivery and that has been changed to **** delivery effective with the 1-2/23 issue. Publisher extended 2 issues. A# **********, S: 4-5/22 and New E: 8-9/24. 

   

  Customer never made contact again to let us know the problem was not resolved. Since the customer is not happy with their purchase we have canceled the order and have issued a full refund of $9.95 back to MasterCard. 

• Initial Complaint

  05/17/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed my order (YA2796374) with DiscountMags.** on Feb 19, 2023 and paid in full. I have still not received my first (print) issue of my magazine yet. When will my first issue arrive?When I try to contact DiscountMags.ca via their webpage, I hit "submit" and, after about 1 minute, get a message that they "Could not connect to the reCAPTCHA service". This happens continuously. Their customer support page says "Please be aware that we are currently experiencing high ticket volume. This is causing longer than expected delays." There is no other way to contact them.This indicates to me that they are clearly failing many of their paid customers. When will I get my magazine subscription filled?

  

  Business response

  05/20/2023

  We sent customer an email stating:

  We apologize if you had difficulty reaching us. You should be able to go to our home page and scroll to the bottom and there is a Contact ** Link which will allow you to send an email. You can also reach ** at ************** and we are Open Monday-Friday. 

  We do see you placed an order with ** on 2/19/23 for Motor Trend, Order Number: YA2796374. Your Estimated Delivery was between 04/16/2023 and 05/14/2023. We have sent a status request to the publisher's processing center to let them know you have not received your first issue yet. It typically takes **** business days for the publisher to respond. 

   

• Initial Complaint

  04/21/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been receiving issues of SOUTHERN LIVING which I did not order, The "customer service" number on the mailing label is ************. The name of the person on the mailing label, "that *******.'s being sent to at my address" is *****************************. I do not know this person, she has never lived at my address which is ************************************************, ***** ************ is sent by Discountmags.com -- PO box546, ******, ** 60439-0546, I contacted them with no results. Most likely ***************************** will receive a bill on this or I will. Look to be that my address is being used to scam another person -- or I may be the one being scammed

• Initial Complaint

  03/22/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My order number is QU3899388. On 06/03/2022 I paid $89.95 to Discount Mags for a year print subscription of the Economist. The last issue I received was the February 4th issue. I have not received an issue since despite many phone calls and emails to them. I did not change my address and have had no trouble with receiving other mail. The subscription started deliveries in August and so the subscription still has many months remaining on its term. Have heard absolutely nothing back from Discount Mags. I understand skipping an issue here and there as happened with them in the fall of 2022 but this is something else--nearly two months with no deliveries.

  

  Business response

  04/05/2023

  The publisher's processing center did take a little time to get back to ** but they did state that the account is Active. And they show no problems on their end. They said account number ***********, *********, New, is Active for: ***********************, email on file: *********************** address listed: *************************************************************************************************************************, **********, Term dates: 6/11/2022-6/11/2023. We did send customer an email on 4/04/23 letting them know per the publisher the account is active and they show no delivery problems on their end. They are suggesting the customer checks with their local post office. Per the publisher the customer also has access to Digital so they are able to view any missed issues Digitally. We understand the customer's frustration and we don't know why issues aren't being delivered since account is active so we have processed a refund of $22. We also asked the customer to let us know if they continue to have delivery issues since no known problem was found with subscription. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩