Business ProfileforNapleton Mazda of Libertyville

Title: Deceptive Practices at Napleton Mazda - Buyer Beware I visited Napleton Mazda in 12/23 attracted by their promotion of 0% financing for 60 months on the Mazda CX-5. After negotiating a deal and agreeing to a purchase price of $33,000 with monthly payments of $550, things took an unexpected turn during the finance portion of the deal. The finance manager, ******, claimed to save me money by reducing my monthly payment to $546 and throwing in 4 years of tire rotations and oil changes as a bonus. When I asked him how he was able to do this, he reached into the top drawer of his desk, pulled out a stack of coupons and said, "Like this."However, upon reviewing the finance paperwork later, I discovered that the duration of the financing plan was extended to 63 months without my knowledge or consent. The extended term was not disclosed during negotiation or in any dealership advertisements. When I sought clarification the next morning, ****** admitted that the extended term was due to the inclusion of extras, a fact never mentioned when presenting the reduced monthly payment.Fortunately, I was able to resolve the issue with the manager's intervention and it took several days, a lot of calls and me being on top of it. However, this experience raises concerns about the dealership's transparency and honesty. I fear that others may fall victim to similar misleading practices.I urge potential buyers to exercise caution and thoroughly review all paperwork before finalizing any deals at Napleton Mazda. The integrity of the automotive sales industry should not be compromised by deceptive tactics like these. Also, I never received anything regarding the oil changes and tire rotations, so who knows if that was even real. And my mom loves my car, so I plan on taking her to a different Mazda dealership. Thank goodness Napleton doesn't own them all.