ComplaintsforLincolnshire Animal Hospital

• Initial Complaint

  08/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My dog had a dental. I was told complications risk were low. Dog has to be ventilated. Charged an extra $350 for post op X-rays. I believe it could have been a medical error of oversedation or equipment issues. My doga blood work was perfect and no post heart/lung issues were seen.

  Business response

  09/13/2023

  Hello,

  This is response to complaint 20550392.  To start we will not release documents due to client privacy.  Complainant has their records and all documents and can provide them to you.  If there are other documents complainant feels they are missing or require they can request from us.  I will comment that there was no medical error or equipment issue and this has been explained to complainant on multiple occasions.  Complainant signed an anesthetic and surgical release acknowledging that anesthesia/surgery carries risks, additional procedures may be required and that we are authorized to perform these procedures as we deem necessary to make sure we send each pet home healthy.  Complainant described their pet as healthy and normal during our last conversation 7 days ago. Complainant signed an their estimate for services and medicines provided.  You will see that in the invoice, the charge for radiographs is less than complainant notes.  They do not note that additional follow up radiographs were taken at no charge.  All that being said you can see that complainant's final invoice was only thirteen dollars above the signed estimate.  We feel we provided excellent care and did what we were authorized to do and required to do to ensure complainants pet went home healthy.  We feel that the excellent treatment and care provided was properly explained and complainant authorized the additional care which led to their final invoice to be only a few dollars above the signed estimate.  Complainant has access to all records that you will require.

  Thank you for your time.

  Customer response

  09/15/2023

   
  Complaint: 20550392
  
  I am semi-rejecting this response because: I am willing to close this case and do not seek further reimbursement. I just want to state that the owner called me twice after I filed a complaint and felt harassed. I follow up call was already completed by ******. I do not want anything to do with this business and absolutely do not want to deal with them to request additional records. I feel thats another passive aggressive response and I would like that on record. Thank you 
  Sincerely,
  
  ***********************

  Business response

  09/18/2023

  I'm not sure what response is needed as I read that case is to be closed and never having had to do this before.  Other than to say both calls(one a voicemail) were to sincerely check on our patient.  Thank you for your time.

  Customer response

  09/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find there is no further action needed. 
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩