Business ProfileforElite Moving & Storage, Inc.

Our agreement was not honored due to the involvement of a third-party service and their unprofessional conduct, which resulted in damage to my belongings and my apartment and forced me to incur unnecessary out-of-pocket expenses. Also, the agreed-upon services were not fully rendered, and proper documentation was not provided. Lastly, they did not adhere to FMCSA regulations.Third-Party Involvement:-Its clear that the involvement of a third-party caused major issues. Transparency is crucial in such situations and required. When a company engages subcontractors or third parties, they should communicate this clearly to their clients.-The fact that the third-party wasnt named on the Certificate of ******************* is concerning. Proper documentation and transparency are essential for accountability.-The BOL also needs to provide the identifying information of any carriers outside of elite Missing Essential Documents:- The failure to provide the final Order of Service and Bill of Lading at the time of pickup is a serious oversight. These documents are critical for both parties to understand their rights and responsibilities.- The timing of the Binding Estimate and the incorrect document sent further compounded the issue. Compliance with FMCSA regulations is essential for a smooth move and this was not done.-The company that completed the move was: MSN LOGISTICS GROUP *** (DOT: ******* MC: 00096898)Property Damage and Mishandling:-Damage to belongings and property due to mishandling is unacceptable. Moving companies should take utmost care during the entire process.-The fact that the individuals who delivered my items were not part of Elite, despite assurances to the contrary, is deeply concerning and not allowed. Completion of ****** Services:- Refusing to rebuild and install furniture after disassembling it is a breach of the agreed-upon services. - Moving companies should honor their commitments fully, from start to finish.