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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Formal Wear

Formals of Litchfield

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Formal Wear.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has been around since I was in high school and was the go to place for formal wear and other types of events that required dresses. I went there in there trying on a dress and the person helping me made a rude and inappropriate comment about my weight.  It was extremely unprofessional and I definitely felt verbally abused and assaulted.  I was concerned with how I would look in a specific dress and she told me nothing would make it look better and so it didn't matter what I did.   I made a post on FB and there were so many other girls treated that came out and said they had similar incidents and that they experienced the same type of treatment and body shaming at the hands of this store. More than 10 girls claimed they were treated like garbage and not just the customers, employees as well.  I made a post on ****** and it was deleted by them.  I also tried ******** but they blocked and deleted my post.  I want the public to know how this store treats their customers. 

    Business Response

    Date: 09/28/2023

    The consumer is complaining about something that happened 6-7 years ago in retaliation of her two friends getting fired.

Formals of Litchfield is NOT a BBB Accredited Business.

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