Business ProfileforPinnacle Dermatology

I got surgery done at this location. We made it clear that we were not ready to do it at the moment unless the insurance covers it. We were told we must pay $2500 upfront and insurance would send us a refund. Everyone was nice at the doctors office. However we were given misleading info about the cost and the billing process. Different people were saying different things to my husband and I. It was very confusing. I wanted to get it done and really appreciated the treatment at the office so we paid upfront.They done told my husband that we are not getting any funds back because total cost of procedure is over $4000 and that the $2500 we paid was our out of pocket cost.I decided to call the insurance at that point. Turned out the procedure actually cost much less due to the plan I have. We then confronted the billing department. They confirmed at that point that we have a credit on our account and they will refund over $2400.Then the billing department just started giving us the run around. They turned around and called my husband stating they dont know when they will issue the refund as there is still a claim pending with the insurance. At the moment I confirmed with my insurance that all payments were issued. The last check from the insurance was sent on December 1st. Please help me get the refund. We are keep going in circles with them. Thank you,Please email me if you need any documentation from the insurance.