Business ProfileforGlitter Starz

On 4/9/2022, we authorized a $28.00 charge for a T shirt at the Winners Choice Cheerleading Competition at *********** Casino in ***********. The Winners Choice vendor, The Glow Tour (which is affiliated with GlitterStarz, had sold out of the size we needed, so placed the order for a T shirt to be mailed to us within **** days. This charge showed up as SQ *The Glow Tour on our statement. The shirt was not received by mail as expected.On 5/5/2022, we attempted to find contact info for The Glow Tour without success. We were able to locate Winner's Circle event organizers on ******** Messenger and wrote to them to alert them of the issue of not receiving the shirt. The event organizer (Winners Choice) responded and encouraged Carine to contact the subcontracted vendor ********************************** for assistance Emails were sent to ********************************** on 5/5/2022. The subcontractor ********************************** initially acknowledgement a delay in shipping and shared that shipping would occur the week of 5/12/22. When the shirt was not received by June, we wrote to ********************************** again but did not receive a response. On 7/7/2022, we followed up with the Winners Choice event organizer over ******** Messenger indicating that the ********************************** was a dead end and did not resolve the issue. Winners Choice shared that they were aware of the situation and they were sorry about this. Winners Choice said they were also waiting to hear back from **********************************. At this point It had been 3 months since the purchase. We filed a fraudulent charge to our credit card company. GlitterStarz/GlowTour responded to our credit card and falsely stated goods were provided. This was false, we never received the shirt. We just want our money back.