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Complaint Details
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Initial Complaint
10/07/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
On April 6, 2021 we made a $9,000 payment (50% deposit) to Sunroom Designers, then did not hear from them for several months. We have had to make multiple phone calls to get in touch with someone. Finally they sent some workers in mid-August (approximately 4.5 months after our downpayment) to dig a couple of holes and pour some concrete. It's now been nearly another 2 months and we cannot get in touch with this company. They have not answered the phone for weeks, have not returned our voicemail messages, and are impossible to get in touch with. They had originally promised that our sun room would be completed in July. At this point my wife and I are worried that they are planning to abscond with and keep our $9000 and not complete the work, as they refuse to answer their phone or return any of our phone calls. We are also worried about their professionalism and ability to complete the work on our sun room at this point as well, as things have been handled so unprofessionally thus far.Business response
02/08/2022
Response taken by BBB staff over phone:
This issue has been resolved. There was a delay in getting material.
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Contact Information
1700 N Lafayette St
Macomb, IL 61455-9080
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.