Business ProfileforSutton Ford Lincoln

I will never buy another car from Sutton Ford. I purchased a remote start on my new car at that time of purchase (2019 **** Fusion) and it was not put on at time of delivery.We I discovered it months later. I was given after market remote start. Meaning now that there is now 2 fobs for my car to carry around. I went back in recently for oil change and auto ******. I decided that I would speak to the manager about ***************** fobs broken handle and must be carried around in a plastic bag so it does not get lost again. I ask the manager about Sutton replacing the remotes because I should not have to be stressed about losing the remote that I paid for. The manage was not able to pull up my car via the computer so I had to walk back to quick lane and get the service person to print up my paperwork. My car was in the shop for service. I was told by Manager **** to give him my phone so he can add remote start that way, that was all he could do for me. He was happy to let me know that he was the one in control and I was welcome to leave. I return two weeks later with my original paperwork in hand and the salesman felt I should buy an new car to fix my remote issues. He was very eager to assist with the new car deal. I insist on seeing the next level in management but I was not able to follow-up with the owner/manager to address my concerns due she is out working on buying another dealership and not available to speak with. I have discovered while reviewing the paper work that I was charge for premium care for my car which was already covered in the sticker price ($3188). my trade in was deducted $100 and I gave them my title to my trade at the time of trade in. Cost of S-alarm ($1689) I have purchase 6 new cars from Sutton Ford in the last 20 years. All this information has been reported to the **************** and I have filed a compliant with them. I went to a place where I thought my loyalty was valued. That was a big mistaken.