Customer ReviewsforSutton Ford Lincoln

I will never buy another car from Sutton Ford. I purchased a remote start on my new car at that time of purchase (2019 **** Fusion) and it was not put on at time of delivery.We I discovered it months later. I was given after market remote start. Meaning now that there is now 2 fobs for my car to carry around. I went back in recently for oil change and auto ******. I decided that I would speak to the manager about ***************** fobs broken handle and must be carried around in a plastic bag so it does not get lost again. I ask the manager about Sutton replacing the remotes because I should not have to be stressed about losing the remote that I paid for. The manage was not able to pull up my car via the computer so I had to walk back to quick lane and get the service person to print up my paperwork. My car was in the shop for service. I was told by Manager **** to give him my phone so he can add remote start that way, that was all he could do for me. He was happy to let me know that he was the one in control and I was welcome to leave. I return two weeks later with my original paperwork in hand and the salesman felt I should buy an new car to fix my remote issues. He was very eager to assist with the new car deal. I insist on seeing the next level in management but I was not able to follow-up with the owner/manager to address my concerns due she is out working on buying another dealership and not available to speak with. I have discovered while reviewing the paper work that I was charge for premium care for my car which was already covered in the sticker price ($3188). my trade in was deducted $100 and I gave them my title to my trade at the time of trade in. Cost of S-alarm ($1689) I have purchase 6 new cars from Sutton Ford in the last 20 years. All this information has been reported to the **************** and I have filed a compliant with them. I went to a place where I thought my loyalty was valued. That was a big mistaken.

Run and keep running away unprofessional leadership i and combined family have purchased 12 vehicles in the past . Manager ******(?) rude incompetent and would not provide number or email to higher authority. Ran my credit 11xs and my daughter 23 times so that it would look bad to other services. Contacting BBB and States Attorney as a disabled veteran I am appalled by shady shameful business practices of what used to be a very reputable black owned company. Disgusting!

I went there in good faith after I saw the sale price for the vehicle on line my report was going through ****************** but I later found out that they have run my credit report with eight different lenders on top of that I did't give them the permission to do so the bill sale that was sent to bank with my signature was fraudulent sign was different from the bill sale that I received at the dealership thing that was added to the vehicle like paint protection auto butter LoJack windshield protection engine and transmission prices that was added to my loan the check engine light came on the same day while test driven the vehicle took it back but when I picked up the vehicle was doing the same thing the dealership said that the mechanic could not find anything wrong with the vehicle so I took the vehicle to Aamco who check the vehicle out and found the engine mount have to be replaced top and bottom the two front lower control arms and the front and back sway bar links had to be replaced the rear brake pads had to be replaced the code that was found was the emissions system the *** valve and the air filter had to be replaced the radiator cap replace the flex pipe mentioned to the dealership they said they were not covered by the warranty they were also asking about the two bill sale and the fraudulent one that was sent to bank their reply was the person who did those don't work there people at the dealership was telling me lies after lies they even treating me to call the police if I don't leave well the vehicle was repaired by me about thirty five hundred dollars plus they two thousand dollars down payment plus all the payment that was made since July 2022 I found out that the dealership is taking advantage of poor seniors and disability I would not recommend that dealership to no one and hope that the consumer financial protection bureau opens up a fully investigation into that dealership misconduct thank you

Had super bad experience with Sutton Ford out of ********, **. I came on my birthday to purchase f150. On car gurus it was posted for 43000$ on the phone ******* confirmed the price When I came in price rose to 47xxx$ plus 1895$ some protection. In my opinion this protection worth 200$ **** In my opinion this dealer scams people. Is this is **** policy? Why Tesla is not treating its buyers like this? Came home and ordered tesla pick up truck. I don't know when will I get it. I know 1 thing for sure- Tesla will not try to scam me. How do I know? Last June I had delivery of brand new model Y. It was amazing experience! **** is million miles away!!!!

Total waste of time !!!! Agreed on price, then took 2 days to tell us the "real numbers LIARS.... unnecessary and unwanted fees, beyond the normal taxes/title/doc fees, were added to the Internet advertised price. A ploy to keep the numbers looking low until you sign on the dotted line. $4,000 in accessory fees.... Hidden fees were called addendums including ceramic paint protection, windshield protection and additional add-ons that they took upon themselves to include that werent reflected in the advertised price. I will advise others to avoid Sutton Ford. ZERO STARS!!!.......did I mention.....LIARS.... left one star too many ZERO not an option

First and foremost, was Sutton Ford Lincoln ever BBB Accredited? I ask because there's a big sticker on their front door that says BBB Accredited and this page says it is not. My husband and I went to this dealership and already had two vehicles we were interested in looking at. I test drove, made my decision then it was time to talk numbers. After coming to an agreement we made our down payment then waited to be called into the sales office to sign our paperwork and leave with our new vehicle. The dealership had closed at 8 pm and it was about 8:30 pm. From the start finance director, *********************, seemed to be ******* us to sign paperwork. I ignored that. When it came time to sign the title transfer he vaguely explained the form. We've purchased cars before and know the drill. My husband was reading over the form when *** said to him, "Am I not explaining things enough?" My husband and I both asked *** why he had an issue with us reading over the form. His reply was "I've been doing this for 40 years and no one reads the forms, they just sign." We continued reading, slowly, before signing the document. The next document was for the *** sealant package and the procedure had already been done on the vehicle's windshield. Just as the customer below us, *** H, we understood that this was not going to be an extra charge and already included in the price. Now we're being charged almost $1,000 for it and were told that this was not at something we could opt out of because, allegedly, all Sutton Ford Lincoln vehicles have this done before they go out on the lot. The language on this form also said, "I agree to this decision to purchase..." We started questioning this and then things went downhill. ***** response to us was, "For the third time, I've explained to you that....." I don't remember what else he said because I started seeing red. My husband and I were shocked that someone who works in customer service would say such a thing. We told him it didn't matter if he had to explain the same thing to us 10 times, you never treat a customer that way. Right then and there I knew this sale was not going to happen. *** called in sales manager, *******************, who was no help either. By now, ***, **** and our sales person ***********************, were in the office with us. Finally **** asked what would make us happy, I stood up and said, "For us to leave." We were refunded our down payment from the lovely cashier and walked out. How did the sale of a $12,500 vehicle turn out to cost over $17,000 after final taxes and fees?

Was misled from the very beginning of the transaction. From hidden cost not revealed until we were signing the paper work. Whats out for the 5 year warranty on used trucks. Drive train only and there is a ******* charge for it. Also the sealant package that I was led to believe came at no cost as part of the r deal was around ******* . You have no choice but to buy it. Of coarse your not told theres any charge until your closing on the truck. Then theres the so calle certification that you are led to believe is in the asking price. Tires were worn well past 50 pct but they would no replace them. Certified means anything over 50 pct if the life of the part is replaced. The air filter was original and completely trashed. The biggest lie is telling me all these wonderful things that the truck comes with only to find out I was misled the entire time. Plenty more to tell you but live said enough. 50 plus years of purchasing cars and this was the worst experiance I have am ever had.