ComplaintsforElegant Motoring
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Complaint Details
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Initial Complaint
07/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid $1,220.00 to ************** (the boss) of Elegant Motoring for 4 hours of service that was scheduled to take place on July 1st, 2023, my wedding day. I paid a deposit of $200 on 5/16/2023. As per the terms of the deal, I owed a remaining $1,017 to them on the day of the wedding. I paid $1,020 in cash on the day of the wedding. The deal was for them to pick my wife and I at the church at 3:00PM, drive us to ********** for pictures, and then once our pictures are done, to drop us off at ***************. The driver picked us up at the church, drove us to **********, and then drove off without driving us to our final destination at ***************. at 5:00PM, I call *** and he says our driver left, thinking that we were on the party bus. The company has not tried to resolve this dispute. I've emailed *** who's number is ************* a couple of times and I have received no response. I've attached a copy of our contract, a copy of the email thread, and a copy of the deposit I made via Zelle. The cash payment I made was done on the day of the wedding, which ***'s driver (***) who's number is ************* took when we reached the ********** location. I am requesting a refund of half of our money back $610.00, as we received half of the service promised.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.