Business ProfileforRevolution Solar
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning:
• Consumers allege that solar contracted projects have stalled without any communication from the business to the consumer for months even after having contracted dates for service completion.
• Consumers allege having to pay for panels that are not working but have been installed due to lack of communication with the business and electrical companies.
6. Address disputes forwarded by BBB quickly and in good faith.
6A. Provide a response to each complaint that:
- Is professional,
- addresses all significant issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
Additional business information
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On 9/20/2022, BBB contacted the business regarding their advertised products on their website. The business advertised solar product claims which claims relating to performance and results should be backed up by reliable evidence as required by BBB’s Code of Advertising.
The business advertised the following product on their website:
https://www.revolutionsolar.com/States/illinois-state-solar-incentives#ready_to_get_started
“Illinois Solar Power Performance-Based Incentives (PBI)
With this incentive, you can earn direct payments from the utility company for each kilowatt-hour (kWh) of electricity your system generates.
Illinois Property Tax Assessment Incentive for Solar
Keep more money in your pocket with a property tax assessment exemption for your solar system.”
“OUR SOLAR PANELS
Only the best for our customers
We only use professional grade (tier 1) panels to ensure the reliability, life, and durability of your system. Your system will be fully customized to fit your home and maximize your energy generation efficiency.”
- Please substantiate all claims made on the website.
https://www.revolutionsolar.com/States/illinois-state-solar-incentives
The BBB Code of Advertising States:
34. Claimed Results
Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data.
36. Environmental Benefit Claims
36.1 General Principles
36.1.1 Advertisers should not make broad, unqualified general environmental benefit claims like “green” or “eco-friendly.”
36.1.2 Advertisers must qualify general claims with specific environmental benefits.
36.1.3 Advertisers must possess competent and reliable evidence (often scientific evidence) to support all environmental benefit claims. Qualifications for any claim must be clear, conspicuous and understandable.
36.1.4 When an advertiser qualifies a general claim with a specific benefit, the benefit should be significant. Advertisers must not highlight small or unimportant benefits.
36.1.5 Unless clear from the context, any environmental claim must specify clearly and conspicuously whether the claim applies to the product, the product’s packaging, a service or just to a portion of the product, package or service.
- As of 4/8/2024, business has not responded to BBB emails or substantiated claims.
At-a-glance
Customer Complaints
129 complaints closed in last 3 years
113 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 9981 W 190th St Ste K, Mokena, IL 60448-5613
- BBB File Opened:
- 6/8/2022
- Years in Business:
- 5
- Business Started:
- 5/23/2019
- Business Started Locally:
- 5/23/2019
- Business Incorporated:
- 5/23/2019
- Type of Entity:
- Corporation
- Alternate Business Name
- Revolution Energy Systems
- Business Management
- Mr. Joseph O'Keefe, President
- Contact Information
Principal
- Mr. Joseph O'Keefe, President
Customer Contact
- Mr. Joseph O'Keefe, President
Customer Complaints
129 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
69 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Blair H
07/24/2024
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