Business Profile

Producers

Deere & Company

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Complaints

This profile includes complaints for Deere & Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

49 total complaints in the last 3 years.
20 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a brand new 450 m ****** and from day one it has been a problem. This ****** has right at 2000 ***** on it and it has been in the shop more than I have had it. Last year alone it had 2 new gear boxes put on it a new pto shaft and multiple other odds and end parts. Nearly ***** dollars spent on it last year alone. That doesnt count what was spent on it the first year I purchased it. It has been back to the dealership and they have recalibrated it twice and assure me nothing is wrong with it however theyve put two new gearboxes on it. After the first gearbox I took it to the field and rolled less than 200 rolls and the box went out again. I continue to tell them it is a lemon but theyve put two wont listen. In addition theyve replaced several sensors over the last two seasons. It sat at the dealership the winter before last and they didnt repair it in time and the warranty expired so that was also a battle. At the end of the day this ****** is a lemon and I cannot continue to sink money into it. I have been working through my local dealership and they tell me **** Deere is unwilling to resolve the issue so this is my reason for my complaint I look forward to finding a resolution in this matter.
Business Response
Date: 04/14/2025
Better Business Bureau,
Deere & Company is requesting a 10-day extension of time to respond to this complaint so we have adequate time to investigate and provide a response.
Please let me know if you have any questions in the meantime.

Thanks,
***** ****
Business Response
Date: 04/17/2025
Deere & Company has investigated this matter and is prepared to respond.
The subject baler is a model year 2022 and the warranty on the baler expired on August 3, 2023. Deere & Company notes that the customer alleges $17,000.00 was spent on the baler in the last year, but he doesn't state that he spent that amount on the baler. Deere & Company has fully supported the customer through the warranty period and beyond with out of warranty assistance on a customer goodwill basis. The dealer also provided the customer a loaner baler while the subject baler was in for repairs.
The first gearcase situation was one year after expiration of the warranty. The first gearcase was discovered with no oil in the gearcase as required, however Deere and the dealer supported the repair with the customer only paying 25% of the repair. The 2nd gearcase involved two of the bolts holding the case in place coming loose and breaking. These could be considered maintenance items. There was nothing wrong with the gearcase, but the bolt holes were stripped from the bolts not being tight. Those repairs were paid via a parts warranty claim.
There is reference in the workorder regarding the driveshaft being an aftermarket driveshaft and not a genuine **** Deere part. Deere has no obligation regarding an aftermarket part or the effects of that part on the subject baler.
It is our understanding the customer was unhappy with the trade value he was quoted regarding the baler when he inquired about a trade. The next step was for him to file a BBB complaint.
Deere & Company has met all requirements of the warranty with regards to the subject baler. We respectfully decline the request for a replacement baler.
Best Regards,
***** ****
Deere & Company
Initial Complaint
Date:03/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB took a complaint over the phone. Below is the voice to text voicemail description

Hi, my name is ***** ******. My phone number is ************. My complaint ID number is **********. I bought a new **** Deere 335P from ***** ******* ****, and almost immediately started having issues and issues, and my cab was leaking water. I did have a slip and fall getting out of it with wet feet, I got injured. The machine went in for hydraulic and electrical issues which never really got resolved. It's been at the dealership now today 190 days consecutive. It was in and out before that from the time of purchase until it's been there for good now. I had to go and buy another skid steer in the meantime because you know I have to make a living and now they want to give me a new one they offered that like five months into not having my skid steer but still wanting payments. So at this point I just like them to keep the machine give me my money back and we go separate ways and go from there. I would have been happy with another machine in a timely manner, so I would have been able to keep working without excess downtime, but that was just not achievable. Thank you. Have a nice day.
Business Response
Date: 03/13/2025
Good morning,
It has come to my attention that Mr. ****** has verbally committed to a trade of his **** Deere product with authorized **** Deere dealership, Ag-Pro. It appears that this complaint will be resolved if an agreement is reached between the two parties. Once I receive confirmation of a trade agreement, or otherwise, I will provide an update to the Better Business Bureau. Please feel free to contact me with any questions. Thank you.
Customer Answer
Date: 03/13/2025

Complaint: 23045411

I am rejecting this response because
I still haven't been contacted by anyone from **** deere. My sales manager gave me a time line that expires tomorrow and still no paperwork provided. This machine has been sitting at the dealership for over 190 days and no response from **** deere corporate.

Sincerely,

***** ******
Business Response
Date: 03/17/2025
Good morning,
I have been informed that Mr. ****** would like to see a copy of a settlement agreement. I have asked for details of the proposed agreement from the **** Deere dealer so I can prepare a document for Mr. ****** to review.
Thank you,
****** ********
Customer Answer
Date: 03/17/2025

Complaint: 23045411

I am rejecting this response because: I was sent this email and then they still don't have anything together. I been waiting almost 200 days to settle this. When I say I need a resolution to this by a date it means nothing to jd. I have been injured on this defective equipment and completely strung along. And even you have personally drug me on and took many many attempts to talk to you. **** deere offers nothing to rectify this problem. This is equipment used to make money not the opposite. These problems should be addressed quickly and efficiently. As this is not good business for anyone. Hurts me and looks terrible on **** deere. I don't understand how I can walk in to a dealership be approved in 3 min sign 1 piece of paper and be out the door with a machine in 20 min. But takes 6 months to resolve a problem that is still not resolved. Now I have to waste good money on attorneys to try and get anywhere. But again doesn't do anyone good to waste money on these legal things but **** deere really puts me in a very hard position. No one has even said sorry for this horrendous service. This is completely unacceptable and just very poor business practices.

Sincerely,

***** ******
Initial Complaint
Date:02/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October of 2024, I received a letter from Deere & Company notifying me of a recall of my 1025R tractor that I purchased new in September of 2018. The letter explains that the recall affects the "front bell crank in the brake linkage" and that I needed to "stop using the tractor immediately" and to contact the dealer immediately to schedule repairs. I called the dealer in October after receiving the letter and again in November and again on February 21, 2025. Each time I called, I was told that the dealers are receiving only a few repair parts at a time and they would call me when it is my turn.Due to this recall, I have been without the use of my tractor for over 4-1/2 months. I can't use it to cut my grass, remove snow or any of the many tasks that I use it for. It is the only piece of equipment I own for these purposes. I have called my local dealer three times concerning this recall. All they can tell me is "they are not receiving enough replacement parts fast enough to repair all the tractors in this recall". They tell me they will call me when it is my turn. I have complained about my long term loss of use and they are sympathetic but offer no help. I have also called the **** Deere customer service number and have also received no help.I have had to pay to have my grass cut several times and now for snow removal. **** Deere needs to fix this as soon as possible and reimburse me for these costs.
Business Response
Date: 02/28/2025
Good morning, Mr. ********* Deere & Company has received the complaint filed by the customer. I apologize for the inconvenience this issue has caused. **** Deere is voluntarily conducting this recall in cooperation with the *************************************** (****). Prior to the recall being released, the **** approved all aspects of the recall,including the announcement date even though **** Deere was still working to get repair parts manufactured and delivered. **** Deere considered waiting until it had all the ******* needed repair parts in hand before releasing the recall but rather choose to having dealers start fixing affected machines as the repair parts became available. Every week **** Deere receives more repair parts. Those are then quickly processed and distributed to dealers throughout the **** and around the world.
The warranty statement provided to the customer at the time of purchase has a consequential loss exclusion. Unfortunately, **** Deere does not provide coverage for reimbursement of expenses relating to mowing, or snow removal. Please feel free to contact me with any questions you have.
Thank you,
****** ********
Deere & Company Law Department
Customer Answer
Date: 02/28/2025

Complaint: 22972417

I am rejecting this response because:
I was directed to stop using my tractor immediately in the original recall letter from **** Deere. At that time, I assumed it would be for a few weeks at most until the repairs could be made. I have now been without the use of my tractor for over four months. I understand that this is taking quite some time for JD to supply the needed parts but I have incurred and continue to incur expenses related to the loss of use of my tractor through no fault of my own. **** Deere is solely responsible for these costs. I expect reimbursement and the repair of my tractor very soon. A class actions suit is not out of the question at this point.

Sincerely,

****** ******
Business Response
Date: 03/11/2025
Good morning,
Deere & Company has received and reviewed the response from Mr. ****** No new information was provided in the response. Deere & Company stands on our previous decision.
Thank you,
****** ********
Business Response
Date: 03/11/2025
Good morning,
Deere & Company has received and reviewed the response from Mr. ****** No new information was provided in the response. Deere & Company stands on our previous decision.
Thank you,
****** ********
Initial Complaint
Date:01/06/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There has been an open recall on my tractor since at least October 2024. when the recall was issued it stated the tractor was not to be used due to it being a safety issue. I have made several attempts to have the repairs completed; to be told I was on a waiting list. I was then told they cannot get the parts for the repairs. I have been paying on this tractor, and I cannot use it, due to no fault of my own. It's essentially a large lawn ornament at this time. This machine is close to $20,000 in cost. I have made at least 3 attempts to have **** Deere financial contact me about this issue, feeling that I and any other customer in the same situation, should be offered some sort of reimbursement due to the time lost where we are not able to use these machines due to a fault of **** Deere. My account with them has always been current and I have never been late. I have even emailed them telling them I was going to contact BBB about the issue. I have gotten no response. I will attach copies of the last 2 emails I sent **** Deere financial from the ************ website. I have currently stopped payment on my account, and do not intend to make another payment until the recall has been repaired.
Business Response
Date: 01/14/2025
Deere & Company
One John ******************************************************
Phone: +1 **************
Fax: +1 **************
E-mail: **************************************************************************

**** A. ********
Legal ************************************************ Group
January 14, 2025

**** ********
Better Business Bureau
******************************************************************************

Re: Your Case # ********
        Consumer: *********** *******
                           *******************************
                           ***********, ** 17066-1705

Dear Mr. ********************* you for bringing Mr. ******** complaint to our attention. Deere & Company reviewed this matter and offer this response.
Mr. ******* purchased his Model Year 2022 1025R Tractor on June 19, 2022. The product carries **** Deeres basic warranty for Tractors, which provides that Deere will repair or replace parts found to be defective in material or workmanship for 24 months from the date of original retail purchase or ***** hours,whichever comes first. The basic warranty expired on June 20, 2024. Mr. ******* still has limited basic coverage for 72 months or ***** hours, whichever comes first.
Deere &Company reviewed this matter with our Territory Customer Support Manager and dealership,West Central Equipment. The dealership stated that the repairs took place on January 10, ******************************* service.
Deere &Company is voluntarily conducting the **** crank recall in cooperation with the *************************************** (CPSC). Prior to the recall being released, the **** approved all aspects of the recall, including the announcement date, even though Deere & Company was still working to get the necessary repair parts manufactured and delivered. Deere & Company considered waiting to release the recall until it had all of the ******* parts needed,but decided to have dealers start repairing affected machines as the parts became available.
Deere &Company is under no obligation to provide compensation for loss of use. We respectfully deny Mr. ********* request for waiver of loan payments associated with the subject tractor.

Sincerely,

**** ********
Legal Process Administrator

Customer Answer
Date: 01/14/2025

Complaint: 22765607

I am rejecting this response because: I understand that the "Basic warranty" for my tractor has expired. I know that I am not the only customer that has been affected by this recall. I attempted to reach out on 3 different occasions to have this matter resolved, and ironically, no response was received until AFTER I filed a claim with BBB. Ironically the next business day, I was contacted by the dealer where the tractor was purchased to set up for the "voluntary" recall to be completed. I even asked the dealer if they were aware that there was a BBB claim on the matter, to which I was told no. I call BS. There is no way that ironically, I was contacted by the dealer the next business day (BBB claim was filed on a Friday evening, call from the dealership Monday late afternoon) and then Ironically Deere & Company responds to the BBB claim AFTER the recall repair was completed. And the response received from Deere and Company, seems like " oh well we did not have to repair our defective safety part, we did it voluntarily" it should not matter that the basic warranty has expired, a defective safety part is not the responsibility of the customer, doesn't matter if it was found ********************************************* 10 years! I understand that it can take time to get parts for all the repairs to be completed, but there should have also been notifications, that the recall repairs would be completed as parts became available, not just repeatedly send out the same recall notice for 3 months in a row stating that repairs had not been completed on my tractor, when they knew parts were not available.
I was raised to pretty much bleed green and yellow. **** Deere tractors are all I have ever owned. But, after this situation, I can honestly say I may never purchase another **** Deere tractor. The fact that I attempted several times to have this matter handled before filing a BBB claim, and was completely ignored has caused me to lose faith in the customer service that **** ********************** can provide. What kind of company responds that way, to make is seem like the customer should be grateful that a defective from the factory part is being replaced "voluntarily" after being told in the original recall that the safety issue was so severe that the tractor should not be used until the repair had been completed. I'm sure the loss of 1 customer will not phase ********************** & ********************. But I hope that maybe they take this situation into consideration the next time an issue like this arises and thinks of how the consumer feels in that situation. This situation just seems to prove that the all mighty dollar is worth more than keeping customers happy.
Then the response that was sent to me, was like a slap in the face, they didn't even take the time to proofread. So, is Mr. ******** another customer that is upset by the way the recall and repair is being handled? I will just assume yes, since that is the name of the persons request that was denied by Deere & Company. I am not Mr. **************************************************** *******
Business Response
Date: 01/15/2025
Mr. ********,
We are in receipt of Mr. ********* response. A couple of clarifications: 1. We provide the warranty history on all of our responses - there was no indication in our letter that the recall is dependent on the tractor's warranty. 2. Mr. ********* "contact" with Deere was actually with **** Deere Financial on the financing of the tractor - and that contact was attempted during Deere's holiday shutdown. The financing of the tractor has nothing to do with the recall. 3. Contact with Mr. ******* by the dealer was not irony - we asked our territory customer support manager to reach out to the dealer to determine if Mr. ********* tractor could be repaired sooner 4. The timing of our response had nothing to do with the timing of the repair 5. We understand Mr. ********* frustration with the situation and we do appreciate his business.

Best Regards,
**** ********
Legal Process Administrator
Deere & Company
Initial Complaint
Date:12/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2032 **** Deere tractor at ******* Auction for $20,000. It had 20hours on it at the time. Is having ******* code on instrument panel. Had tractor hauled into *** dealer Moorhead ********* 6weeks ago. They informed me this tractor was in a flood in ****. Also tractor was worked on at dealership and had egr replaced 4/16 2021 by salesman from a **** Deere dealership. Then all of a sudden ends up on Auction and no disclosure of being in a flood. I assume **** Deere doesnt normally want these even out in market. Heres serial number off the tractor *****************
Business Response
Date: 01/03/2025

Deere & Company
One John Deere *******************************
Phone: +1 **************
Fax: +1 **************
E-mail: **************************************************************************

**** A. ********
Legal ************************************************ Group
January 3, 2025

**** ********
Better Business Bureau
******************************************************************************

Re: Your Case # ********
        Consumer: ***** ********
                           *************************************
                           *******, ND 58036

Dear Mr. ********************* you for bringing Mr. ********* complaint to our attention. We are still in the investigative stages of this case. We are requesting an extension of time to complete a thorough response.
Thank you for the opportunity to comment.

Sincerely,

**** ********
Legal Process Administrator
Business Response
Date: 01/13/2025

Deere & Company
One John Deere *******************************
Phone: +1 **************
Fax: +1 **************
E-mail: **************************************************************************

**** A. ********
Legal ************************************************ Group
January 13, 2025

**** ********
Better Business Bureau
******************
************************************

Re: Your Case # ********
        Consumer:***** ********
                           ***************************************
                           *******, ND 58036

Dear Mr. ********************* you for bringing Mr. ********* complaint to our attention. To complete a thorough investigation, we are requesting the invoice or bill of sale that was provided by ******* Auction on the date of purchase of the **** Deere 2032R Tractor PIN: ***************** purchased by Mr. ******************** information is needed to complete our investigation of this matter.
Sincerely,

**** ********
Legal Process Administrator
Business Response
Date: 01/16/2025
Mr. ******** sent the auction receipt directly to my e-mail. We were able to complete the investigation so I have enclosed our response.
Customer Answer
Date: 01/22/2025

Complaint: 22735141

I am rejecting this response because:
This tractor was in a flood in **** and someone from a **** Deere dealer knew all of this and purposely moved the tractor to ************. Tractor was worked on in 2021 at *** dealer for same codes I was getting 2 months ago.Just got tractor back from dealer for $2497.88 in repairs. Water damage in Ecm and emission components, so what you are saying is a **** Deere has no responsibility to what their Dealers do even being dishonest and not disclosing a problem they were completely aware of when they dump machines on a auction.
Sincerely,

***** ********
Business Response
Date: 01/28/2025

**** ********
Better Business Bureau
******************
************************************

Re: Your Case # ********
        Consumer:***** ********
                           *********************
                           *******, ND 58036
Dear *** ********:
Thank you for bringing *** ********* rebuttal to our attention.
Deere dealers are individually owned and operated and are not entities of Deere &Company. Therefore, the allegations regarding a dealer would need to be addressed directly by that dealer.
It is our understanding that machines sold at the subject auction are sold on an as-is basis.
Deere & Company stands by our previous denial. We understand *** ********* disappointment with the situation, but **** Deere does appreciate *** ********* patronage.
Sincerely,

**** ********
Legal Process Administrator
Initial Complaint
Date:12/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company won't honor warranty issue even though product falls within warranty timeline. Company customer service told me I voided warranty on new ride on mower because I removed mower deck at end of season, even though my mower had a known problem. Belt is wearing hole in protective pulley cover and someone will get injured when belt breaks.
Business Response
Date: 12/19/2024
Deere & Company is requesting an extension of time to respond to this complaint. Our offices will be closed from end of day on December 20th through January 1, 2025 for our Holiday Shutdown. This will allow us enough time upon our return to properly investigate this complaint.
Thank you for your consideration.
Best Regards,
***** **** on behalf of **** ********
Business Response
Date: 01/10/2025
Deere & Company
One John ******************************************************
Phone: +1 **************
Fax: +1 **************
E-mail: **************************************************************************

**** A. ********
Legal ************************************************ Group
January 10, 2025

**** ********
Better Business Bureau
******************
**********************************

Re: Your Case # ********
        Consumer: ******* *******
                           *********************
                           *******, NS B3T1R6 ******

Dear Mr. ********************* you for bringing Mr. ******** complaint to our attention. Deere & Company reviewed this matter and offers this response.
Mr. ******* purchased his Model Year 2024 S120 Lawn Tractor on May 10, 2024. The product carries **** Deeres basic warranty for Lawn Tractors, which provides that Deere will repair or replace parts found to be defective in material or workmanship for 24 months from the date of original retail purchase or 120 hours, whichever comes first. The basic warranty will expire on May 12, 2026 or 120 hours, whichever comes first.
Deere &Company reviewed this matter with our Territory Customer Support Manager and the service manager from the dealership, Green Diamond.
The dealer determined the damage to the machine is not warrantable because one of the mower deck blades showed signs of damage from an impact (bent blade(s). This impact has likely caused the mower deck to bend in the area where the spindle is bolted onto. The blade is bolted to the bottom end of the spindle (underside of the mower deck) and the pulley, which is driven by the belt that drives the spindle on the top side of the mower deck. As a result of the above-described damage to the mower blades, this causes the belt to rub heavily on the protective shield,which caused it to wear.

Additionally, the dealer did not tell the customer that the warranty was void because they took the mower deck off the lawn tractor. Deeres contact center advised the customer not to take the mower deck off, but it was more in the general sense to not disassemble parts before having the complete unit inspected by a dealership.
Deere &Company respectfully denies Mr. ******** request for warranty coverage of the subject repairs since the damage is due to misuse (striking an object with mower blades) and not due to a defect in materials or workmanship.
Sincerely,

**** ********
Legal Process Administrator

Customer Answer
Date: 01/13/2025

Complaint: 22708469

I am rejecting this response because: These guys are more creative then ********* when it comes to excuses for this mower. First it was normal wear, then bent shaft, now bent blade??How is it even possible to hit something that hard to bend a shaft? It was the lady at **** Deere customer service that told me I voided the warranty when I removed the deck, not ********************** The blades weren't damaged when I took the deck off and ********************* didn't mention damaged blades when I dropped of the deck, only bent shaft. That shaft was either defective at time off installation or the deck must have been dropped somehow before I purchased the mower. The mower deck belts have been making a loud "squealing" noise since the very first time I used the mower. I assumed the belts would wear in and quiet down over time, but they didn't. I only found the problem when I removed the deck at the end of the season to properly clean and service the deck. I'm the only person that ever used the mower since I bought it and I didn't hit anything with it and I don't understand how it's even possible to bend a shaft. Just more lies from this unscrupulous company.

Sincerely,

******* *******
Business Response
Date: 01/17/2025

Deere & Company
One John Deere *******************************
Phone: +1 **************
Fax: +1 **************
E-mail: **************************************************************************

**** A. ********
Legal ************************************************ Group
January 17, 2025

**** ********
Better Business Bureau
******************
**********************************

Re: Your Case # ********
        Consumer: ******* *******
                           *********************
                           *******, NS B3T1R6 ******

Dear Mr. ********************* you for bringing Mr. ******** rebuttal to our attention.
Our dealers are the technical experts when it comes to repairing Deere equipment. The dealer diagnosed the damaged mower blades that explained the damage to the shaft. We have seen many examples of operators hitting something hard such a tree ***** or other items that damage the blades and bend the shafts.
We respectfully disagree that our customer service representative indicated the warranty was voided. If that were accurate, he would have taken steps to void the warranty. Removing the deck does not void the warranty.
Deere &Companys position remains the same. Deere & Company stands by the previous denial. We understand Mr. ******** disappointment with the situation, but **** Deere does appreciate Mr. ******** patronage.
Sincerely,

**** ********
Legal Process Administrator
Initial Complaint
Date:11/21/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In April 2025, I purchased a new S240 Deere Riding Mower from P&K Equipment in ******, ***I have an extended warranty on this that doesn't expire until 2031.I had P&K pick this mower up because it was very hard to start. Later I received a call from them stating that grass had gotten into the gas container causing the filter to plug up. WHAT???? Grass in the gas container. Never have I heard of this after owning Deere products for over 40 yrs.I have owned a Sabre for over 25 years with a smooth ride, easy start etc. No grass in that gas container.P&K Equipment is charging me $800 plus to fix this problem which (if this is a problem with the extra large hole in the container), it should've been stated in the manual to be careful of this. P&K said this wasn't covered under my extended warrenty!!!!I think it would've been evident to me if grass had fell into the gas container at which time I would've gotten it out immediately. I'm not stupid enough to just start it with debrie in the gas. GADS.This hss probably ruined my new, covered extended warranty before even using 5 hrs.I'm not happy obviously with Deere's Quality Control. This problem should've been met head-on as a HUGE PROBLEM. I can't be the only one that's had this problem.I'm furious. Deere continues to go down hill. What used to be the leading product is no longer,
Business Response
Date: 12/10/2024

Deere & Company
One John Deere *******************************
Phone: +1 **************
Fax: +1 **************
E-mail: **************************************************************************

**** A. ********
Legal ************************************************ Group
December 9, 2024

**** ********
Better Business Bureau
******************************************************************************

Re: Your Case # ********
        Consumer: ******* *****
                           ****************
                           *********************

Dear Mr. ********************* you for bringing *** ***** complaint to our attention. Deere & Company reviewed this matter and offers this response.
*** ***** purchased her Model Year 2024 S240 Lawn Tractor on April 24, 2024. The product carries **** Deeres basic warranty for Lawn Tractors, which provides that Deere will repair or replace parts found to be defective in material or workmanship for 36 months from the date of original retail purchase or 200 hours, whichever comes first. The basic warranty will expire on April 26, 2027 or ************************************ ***** also has an extended warranty for 84 months or 600 hours which expires on April 26, 2024 or 600 hours whichever comes first.
Deere &Company reviewed this matter with our Territory Customer Support Manager and P & *************** in ******. The Territory Customer Support Manager and dealership are working to reach an amicable resolution for *** *****. Sincerely,

**** ********
Legal Process Administrator

Customer Answer
Date: 12/11/2024

Complaint: 22583999

I am rejecting this response because: My extended warranty expire April 2031, not April 2024.
I am hoping to reach an amiable solution.
This riding mower has poor shocks, doesn't go up small grassy hill and is nothing like the ******** I have owned for 25 yrs,
I may as well have purchased a JD from a big box store. My man that mows my grass at another residence purchased a JD riding mower from abig box store and it runs excellently up and down hills etc. I have no idea how this one made it threw Quality Control. It's awful.

Sincerely,

******* *****
Business Response
Date: 01/14/2025

Deere & Company
One John Deere *******************************
Phone: +1 **************
Fax: +1 **************
E-mail: **************************************************************************

**** A. ********
Legal ************************************************ Group
January 14, 2025

**** ********
Better Business Bureau
******************************************************************************

Re: Your Case # ********
        Consumer: ******* *****
                           ****************
                           *********************

Dear Mr. ********************** you for bringing Ms. ***** rebuttal to our attention. It is our understanding that P & **************, ******, ******** reached out to Ms. ***** to resolve this matter.
Deere now considers this matter resolved.
. Sincerely,

**** ********
Legal Process Administrator
Initial Complaint
Date:11/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** Deere (Deere and Company), Moline, IL is defrauding their customers with bad business practices. I purchased a new **** Deere S240 lawn tractor March 30, 2022 and is still covered under a three-year warranty. This lawn tractor features an electronic combination hour meter/fuel gauge and there is no other way to observe fuel level on this model. Other models did not have the hour meter and contained a sight glass to visually observe fuel level.On November 10, 2024, I started the tractor and noted 87.6 hours on the meter. I restarted the lawn tractor a few minutes later and noted the meter was malfunctioning with an undecipherable message. Research on the internet revealed the meter failure to be a problem affecting numerous **** Deere customers. The meters, labeled MowerPlus Fuel Gauge are sealed with an unreplaceable battery. If attempt is made to replace the battery, the gauge is destroyed. Since it is battery-operated, it is guaranteed to fail after a period of time. Cost to purchase a replacement is $86.Since it is still under warranty, I contacted the company (AgPro) for warranty service, showing them a photo of the meter display. The service representative acknowledged that the meters were indeed a problem. They would not provide a replacement part to me and I was told I must get my tractor to the repair facility in order to repair it. I do not own a trailer so I must rent one to get it to the repair facility. A substantial cost considering the issue. The meter can be removed and replaced in under 60 seconds, requiring no special tools or knowledge to complete the ********* is clear that **** Deere is installing parts that are designed to fail. Requiring customers to have them repaired by **** ********************** affiliates generates considerable revenue both in parts, and labor. Thus, they are defrauding their customers thru the use of parts designed to fail.
Business Response
Date: 11/21/2024

Deere & Company
One John Deere *******************************
Phone: +1 **************
Fax: +1 **************
E-mail: **************************************************************************

**** A. ********
Legal ************************************************ Group
November 21, 2024

**** ********
Better Business Bureau
******************
*******************

Re: Your Case # ********
        Consumer: **** *******
                           *********************
                           ************, ********

Dear *** ********:
Thank you for bringing *** ******* complaint to our attention. Deere & Company reviewed this matter and offer this response.
*** ****** purchased his Model Year 2022 S240 Lawn Tractor on March 31, 2022. The product carries **** Deeres basic warranty for Lawn Tractors, which provides that Deere will repair or replace parts found to be defective in material or workmanship for 36 months from the date of original retail purchase or 200 hours, whichever comes first. The basic warranty will expire on April 1, 2025 or 200 hours, whichever comes first.
Deere &Company reviewed this matter with our Territory Customer Support Manager and dealership,Ag-Pro. The warranty for turf equipment states that **************** must be performed by a dealer or service center located in the **, and authorized by **** Deere to sell or service the type of equipment involved. **************** will be performed without charge to the purchaser for parts and/or labor. However,the purchaser will be responsible for any service call and/or transportation of equipment to and from the Authorized Dealers place of business. In this case, ****** has agreed to waive *** ******* cost of transport as a good faith gesture.
Deere &Company respectfully denies *** ******* request to install his own gauge.

Sincerely,

**** ********
Legal Process Administrator

Customer Answer
Date: 11/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I appreciate the fact that **** Deere performed a pickup/delivery service in order to provide a warranty repair. I do wish that the company would consider extending some latitude in accomplishing simple repairs outside of their established policies by working closer with the customer.

Sincerely,

**** *******
Initial Complaint
Date:11/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I have **** Deere S170 lawn tractor. It is less than 3 years old and had less than 50 hours on it.Suddenly, fuel gauge started not working. When I check online a lot of people also having the very same problem with the same fuel gauge. It throws exactly the same error code for everyone.Below is the reddit page that everyone is talking about the same problem.*************************************************************************************(Below you can see one comment there : "The internal cr2032 which is soldiered in place is dead, only fix is a new one, and theyre only good for around 55 hours. Im buying a regular hour meter that uses the spark plug wire for the hours, and Ill figure something else out for the gas gauge.")I contacted **** Deere. They are stating that the warranty is expired and I have to pay for repairs. I do not think I have to responsible for a faulty device that they are putting in all these lawn tractors that people pay more than $3,500 to buy.**** Deere should have a recall and replace those faulty deivces with better design and cover those free of ********* serial *************************************
Business Response
Date: 11/13/2024

Deere & Company
One John Deere *******************************
Phone: +1 **************
Fax: +1 **************
E-mail: **************************************************************************

**** A. ********
Legal ************************************************ Group
November 13, 2024

**** ********
Better Business Bureau
******************************************************************************

Re: Your Case # ********
        Consumer: ***** *****
                           *****************
                           ******, AR 72727

Dear Mr. ********************** you for bringing Mr. ****** complaint to our attention. We are still in the investigative stages of this case. We are requesting an extension of time to complete a thorough response.
Sincerely,

**** ********
Legal Process Administrator

Business Response
Date: 11/18/2024
Deere & Company
One John ******************************************************
Phone: +1 **************
Fax: +1 **************
E-mail: **************************************************************************

**** A. ********
Legal ************************************************ Group
November 18, 2024

**** ********
Better Business Bureau
******************
**********************************

Re: Your Case # ********
        Consumer: ***** *****
                           *****************
                           ******, AR 72727

Dear *** ********:
Thank you for bringing *** ****** complaint to our attention. Deere & Company reviewed this matter and offers this response.
*** ***** purchased his Model Year 2022 S170 Lawn Tractor used on July 26, 2023. The product carries **** Deeres basic warranty for Lawn Tractors, which provides that Deere will repair or replace parts found to be defective in material or workmanship for 24 months from the date of original retail purchase or 120 hours, whichever comes first. The basic warranty expired on February 28, 2024.
Deere &Company reviewed this matter with our Territory Customer Support Manager and ********************** The Territory Customer Support Manager and dealership are working to reach an amicable resolution for *** **************** Sincerely,

**** ********
Legal Process Administrator
Initial Complaint
Date:10/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 1025r tractor under recall stop use order. **** Deere has offered to delay 3 months of payment added on to end of loan. This is unacceptable. I would prefer a full forgiveness of the monthly amount for the time my tractor is unusable. Furthermore at this point I would prefer a buyback of tractor as I have no faith in said repairs. The estimate for repairs is 4-6 months.
Business Response
Date: 11/01/2024
Deere & Company
One John ******************************************************
Phone: +1 **************
Fax: +1 **************
E-mail: **************************************************************************

**** A. ********
Legal ************************************************ Group
November 1, 2024

**** ********
Better Business Bureau
******************************************************************************

Re: Your Case # ********
        Consumer: ******* ********
                           *****************************
                           *******, TX 75090

Dear Mr. ********************* you for bringing Mr. ********* complaint to our attention. Deere & Company reviewed this matter and offer this response.
Mr. ******** purchased his Model Year 2022 1025R Tractor on March 7, 2022. The product carries **** Deeres basic warranty for Tractors, which provides that Deere will repair or replace parts found to be defective in material or workmanship for 24 months from the date of original retail purchase or ***** hours,whichever comes first. The basic warranty expired on March 7, 2024. *********** still has limited basic coverage for 72 months or ***** hours,whichever comes first.
Deere &Company reviewed this matter with our Territory Customer Support Manager and dealership,United Ag & Turf.
Deere &Company has an agreed schedule, on release of the Product Improvement Program,with the **************************************** The schedule is based on the age of the affected tractors and parts availability. The release of the *** for Mr. ********* tractor is scheduled for December 6, 2024.
Deere recommends Mr. ******** stays in communication with his dealer, so they can work with Mr. ********* repairs in accordance with the schedule. Deere & Company is under no legal obligation to buy back Mr. ********* machine.
Deere &Company respectfully denies Mr. ********* request for a buyback. Sincerely,
**** ********
Legal Process Administrator
Customer Answer
Date: 11/04/2024

Complaint: 22459482

I am rejecting this response because:
**** Deere has not proven that the repair on recall will fix issues. In addition they expect me to continue to pay for a tractor I cant use. Once again I am requesting a buyback of the defective tractor from **** Deere. The tentative date of repair is a guess based upon availability of parts. I have been in contact with *********. Their hands are tied based upon parts from **** Deere. So far it looks like 4 months at best I have been unable to use my tractor. I will be pursuing legal action if **** Deere does not buy back defective tractor. I also demand that the months I have been unable to use tractor be forgiven from my purchase agreement. Its been since September so far with a guess of December at earliest to repair.

Sincerely,

******* ********
Business Response
Date: 11/21/2024

Deere & Company
One John Deere *******************************
Phone: +1 **************
Fax: +1 **************
E-mail: **************************************************************************

**** A. ********
Legal ************************************************ Group
November 21, 2024

**** ********
Better Business Bureau
******************************************************************************

Re: Your Case # ********
        Consumer: ******* ********
                           *****************************
                           *******, TX 75090

Dear Mr. ********************* you for bringing Mr. ********* rebuttal to our attention.
Deere &Company reviewed this matter with our Territory Customer Support Manager and United Ag & Turf, ******, ********. The Territory Customer Support Manager and dealership are working with Mr. ******** today to reach an amicable resolution.
Thank you,
Sincerely,
**** ********
Legal Process Administrator

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