ComplaintsforDeere & Company

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Initial Complaint
07/10/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
July 8, johndeere.com took $626.96 from me for on online purchase for an item that was on terminal backorder and then cancelled my order an hour later and has not refunded my money. i had contacted customer service at once and a rep named **** guarenteed me that i would not be charged or have a pending charge on my account. as of now i still have $626.96 that i can not use to purchase the part i need from a reputable company.
Business response
07/15/2024

Deere & Company
One John Deere *******************************
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

****************************
Legal Process *************************** Services Group
July 15, 2024

*************************
Better Business Bureau
********************************************************************************

Re: Your Case # ********
Consumer: ***************************
*****************
************, CO 80498

Dear ********************:
Thank you for bringing ******************** complaint to our attention.
On July 11,2024, I received an email from ******************** stating that he received his refund from Deere & Company and his resolution is complete.
If ******************* would be so kind to confirm, it would be greatly appreciated.
Thank you for the opportunity to comment.
Sincerely,

*************************
Legal Process Administrator

Customer response
07/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
05/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We purchased a S170 **** Deere Lawn tractor from Lowes on 9-1-23. We mowed a few times before winter. Come this spring, 2024, we mowed 2 more times. The second time we mowed the tractor went up in flames, while mowing, about 20 minutes into it. It had 7 hours on it. It caught the lawn on fire as well as across the streets empty lot on fire so we had to call the fire **** to put it out. My husband was lucky to have been able to get off of it before his clothing caught fire. We paid ******** for it and still paying on it for another 18 months. ***** said to call **** Deere. Called **** Deere, sent them the pics, described what happed and we just received a letter back from them (dated May 13, 2024) stating they didnt find any part to be defective on material or workmanship based on the extensive damage of the lawn tractor! Based on the reviews on this specific mower, we are the 5th consumer that purchased this mower and it has caught fire and all is lost- these reviews are just from the last 2 years. Those reviews are only from Lowes reviews so Im sure there are more. This is insane to spend this kind of money, it only have 7 hours on it and it burst into flames. SOMETHING is DEFINITELY DEFECTIVE! If my husband caught on fire, he could have died! **** Deere will not reimburse us! Our other mower we had over 10 years never did this! (But it wasnt a **** Deere). **** Deere told us to report it to our insurance carrier! This mower should not even be on the market to sell anymore with all the bad reviews describing the same exact thing! Someone is going to die from this one day. This is a serious issue and we want our money back! Our case# GSC743239. Deere File# ***********. This mower needs to be recalled and we need a refund!
Business response
05/29/2024

Deere & Company
One John Deere *******************************
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

****************************
Legal Process *************************** Services Group
May 29, 2024

*************************
Better Business Bureau
********************************************************************************

Re: Your Case # ********
Consumer: *********************
1657 ***************************
*********************

Dear ********************:
Thank you for bringing Ms. ******* complaint to our attention. We are still in the investigative stages of this case. We are requesting an extension of time to complete a thorough response.
Thank you for the opportunity to comment.
Sincerely,

*************************
Legal Process Administrator

Business response
06/12/2024

Deere & Company
One John Deere *******************************
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

****************************
Legal Process *************************** Services Group
June 12, 2024

*************************
Better Business Bureau
********************************************************************************

Re:     Your Case # ********
Consumer: *********************
1657 ***************************
***********, ** 63628
            Product:     **** Deere S170 Lawn Tractor

Dear ********************:
Thank you for bringing Ms. ******* complaint to our attention. We have completed our investigation based on the information provided.

*************** has not been able to provide a Product Identification Number (PIN)allegedly due to the damage of the machine, nor did she provide a receipt or any proof of ownership. The customer did not register the machine, so we have no warranty information on this machine.
Our factory fire team did review loss details and pictures of the lawn tractor provided by ****************. Unfortunately,a cause of the fire could not be determined based on the extensive damage to the machine.
A letter dated May 13, 2024, was mailed to **************** providing the result of our investigation. **************** may want to consider reporting the loss to her homeowners insurance carrier.
Based on our investigation, the claim presented by **************** for a refund is respectfully denied.
Thank you for the opportunity to comment.
Sincerely,

*************************
Legal Process Administrator
Customer response
06/13/2024

Complaint: 21726767

I am rejecting this response because: A receipt was not asked for by this company only pictures of the mower itself.
the pictures were sent to ********************************************. I explained I had the receipt from Lowes to the initial person when you call in a complaint to **** Deere. They have all the files! I also called the local **** Deere business and she stated she will look into this for me. She DID ask for a receipt which I did send to **********************. She responded back to me stating I reached out to JD on this, they said it is under review and they will update us soon..
On the matter of you cant see a serial number to identify - thats because the thing caught fire! It was engulfed in flames! Perhaps JD needs to engrave the serial number in the hunk of metal that is left so it can be identified! We are 1 of 5 people who purchased this mower in the last 2 years that has caught fire and burned up! Look at the Lowes reviews! I have my receipt(cant attach here due to the type - but now that you are stating I didnt send you, but you didnt ask!) . I would be happy to do so if you can give me a email address to send it to! Anytime I would call about the case you would never let me talk to anyone other than the people that answer the phones! Never the reviewer!
Luckily my husband didnt have Covid and could smell the thing burning else we would be taking this to a different level and not just the BBB. This needs to be recalled. We paid extra money and purchased a *************** because of the warranty and now you say we cant prove it? Stop trying to get out of this and do the right thing! I still have the mower! This is horrible customer service! If your mower catches fire - you cant prove it was faulty? HELLO - I dont know how either but it was new with 7 hours on it! If a mower catches fire while mowing the lawn something is Definitely Faulty with it!

Sincerely,

*********************
Business response
06/21/2024

Deere & Company
One John ******************************************************
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

****************************
Legal Process *************************** Services Group
June 21, 2024

*************************
Better Business Bureau
********************************************************************************

Re:     Your Case # ********
            **** Deere Case: ***********
Consumer: *********************
1657 ***************************
***********, ** 63628
            Product:     **** Deere S170 Lawn Tractor

Dear ********************:

Thank you for bringing Ms. ******* rebuttal to our attention. We have completed our investigation based on the information provided.

Under the manufacturers warranty, **** Deere will repair or replace, at its option, any covered part which is found to be defective in material or workmanship during the applicable warranty term. Our fire investigators official finding is that the cause of the fire is to be classified as undetermined in accordance with NFPA 921. Therefore,there is no proof that the fire was the result of a defect.

**************** may want to consider reporting the loss to her insurance carrier since there is no coverage for the loss under the warranty for the reasons indicated above. Therefore, we stand by our decision and respectfully deny this claim.

Thank you for the opportunity to comment.
Sincerely,

*************************
Legal Process Administrator
Initial Complaint
04/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My S100 **** Deere yard tractor that is not even two years old doesn't work. I called **** Deere about a month ago to advise. They referred me to a dealer they recommend in *************. The dealer picked up the mower and I didn't hear from them for over two weeks. I called the dealer and they said nothing is wrong with the mower, but I owe them $600.00. I questioned the $600.00 and they said maintenance was done to it. I advised them nobody called me to get approval for this and it was maintenance I could have done when I found out what they did. I called **** Deere to advise and was told by customer service they don't get involved with Dealers and pricing they have. I fought for over a week with the dealer to get my mower back and had to pay funds out of my own pocket for a warranty issue. I just recently tried starting the mower and after 20 minutes I finally got it started. I was able to cut my small back yard and then when shutting it down it made a loud grinding noise. I tried to start it again and got absolutely nothing. I bought a new battery thinking maybe that was the issue and still nothing. I called **** Deere and was told by customer service they can only refer me to a dealer since they don't handle technical issues. I'm not spending another dollar out of my own pocket for this mower that clearly has an issue with it since day one. The mower only has 23.7 working hours on it and less then two years old. **** Deere keeps giving me the run around and nobody calls me to rectify the situation. All **** Deere Corporate sends is an email you can't respond too and says. "take it to a dealer ". I spoke to customer service yesterday 4/23 and the agent said they don't get involved in issues with the mower or dealers. Now I have a mower that I paid $2200.00 for sitting in my back yard that does not work what so ever. I regret buying a **** Deere mower. I'm requesting from them a new mower or a refund so I can buy from another company.
Business response
04/30/2024

Deere & Company
One John Deere *******************************
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

****************************
Legal Process *************************** Services Group
April 30, 2024

*************************
Better Business Bureau
******************************************************************************

Re: Your Case # ********
        Consumer: ***************************
                           ************************
                           ********, ********

Dear ********************:
Thank you for bringing ******************** complaint to our attention. We are still in the investigative stages of this case. We are requesting an extension of time to complete a thorough response.
Thank you for the opportunity to comment.

Sincerely,

*************************
Legal Process Administrator

Business response
04/30/2024

Deere & Company
One John Deere *******************************
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

****************************
Legal Process *************************** Services Group
April 30, 2024

*************************
Better Business Bureau
******************************************************************************

Re: Your Case # ********
        Consumer: ***************************
                           ************************
                           ********, ********

Dear ********************:
Thank you for bringing ******************** complaint to our attention. We are still in the investigative stages of this case. We are requesting an extension of time to complete a thorough response.
Thank you for the opportunity to comment.

Sincerely,

*************************
Legal Process Administrator

Business response
05/13/2024

Deere & Company
One John ******************************************************
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

****************************
Legal Process *************************** Services Group
May 13, 2024

*************************
Better Business Bureau
******************************************************************************

Re: Your Case # ********
        Consumer: ***************************
                           ************************
                           ********, ********

Dear ********************:
Thank you for bringing ******************** complaint to our attention. We have completed our investigation based on the information provided.
******************** purchased his model year 2022 S100 Lawn Tractor from Lowes on May 11, 2022. **** Deeres standard warranty for tractors is 24 months or 120 hours, which provides that Deere will repair or replace parts found to be defective in material or workmanship for two years from the date of original retail purchase or 2000 hours, or whichever comes first. The warranty expired on April 8, 2024.

The complaints detailed in ******************* submission to the BBB are all directed at the dealership. **** Deere dealerships are independently owned and operated businesses and therefore are not entities of Deere & Company. ******************** complaints should be directed to the dealer as he points out he was told on several occasions in the complaint.

In an attempt to assist *******************, Deere and Company reviewed this matter with our Territory Customer Support Manager and the dealer, ************** Equipment.

According to the invoice and review with the **** and dealer, the work conducted on the machine occurred only once and the customer reached out for routine service work so the dealership was under the impression that it was okay to proceed with the routine service.

Once the customer contacted the dealership stating that he did not authorize the work completed, the dealership offered the customer a significant discount, charging him only the cost of the Filter Kit, waived labor, pickup and delivery for the customers satisfaction bringing the invoice from $261.89 to $51.89. I have attached the invoice. We are not quite sure what customer is referencing to when he references a $600.00 invoice.

If ******************** is experiencing any new or on-going issues, Central Jersey Equipment would gladly inspect the machine. However, at this time the unit is out of warranty and the work completed would need to be paid out of pocket.

Deere and Company respectfully deny ******************** request for $2,200.00 or an exchange. The complaints that the customer allege are complaints directed at the dealer.
Thank you for the opportunity to comment.

Sincerely,

*************************
Legal Process Administrator

Customer response
05/13/2024

Complaint: 21621393

I am rejecting this response because:
**** Deere needs to take full responsibility for their faulty equipment. This is not on the dealer, it was under warranty when all this began so in turn this is **** Deeres' responsibility. Now they want to claim its out of warranty which is no surprise. That's an intentional move on their behalf. They are just trying to wash their hands of the situation. What the **** Deere representative fails to mention is the numerous calls I made to their customer service and lodged my complaint way before the warranty expired. They need to take full responsibility for the faulty mower. I want my full refund or a new mower. I will not accept any less.

Sincerely,

***************************
Business response
05/23/2024

Deere & Company
One John ******************************************************
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

****************************
Legal Process *************************** Services Group
May 23, 2024

*************************
Better Business Bureau
******************************************************************************

Re: Your Case # ********
        Consumer: ***************************
                           ************************
                           ********, ********

Dear ********************:

Thank you for bringing ******************** rebuttal to our attention. We have prepared our response.To reiterate, the complaints detailed in ******************** submission to the BBB are all directed at the dealership. **** Deere dealerships are independently owned and operated businesses and therefore are not entities of Deere & Company. ******************** complaints should be directed to the dealer as he points out he was told on several occasions in the complaint.

As previously suggested if ******************* is experiencing any new or on-going issues, Central Jersey Equipment would gladly inspect the machine. However, at this time the unit is out of warranty and the work completed would need to be paid out of pocket.

Deere &Companys position remains the same. Deere & Company stands by the previous denial. We understand ******************** disappointment with the situation, but **** Deere does appreciate ******************** patronage.
Thank you for the opportunity to comment.
Sincerely,

*************************
Legal Process Administrator
Initial Complaint
12/28/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a 5090E **** Deere 6 months ago. Since then it has spent more time in the shop than it has been available for use. The dealer is on their 2nd attempt at fixing the transmission.
Business response
01/08/2024

January 8, 2024

*************************
Better Business Bureau
*******************************
**********,** 50310

Your Case # ********
Consumer: ***************************
************* C
*****, ** 65541
Dear ********************:
Thank you for bringing Mr. ********* complaint to our attention. We are still in the investigative stages of this case. We are requesting an extension of time to complete a thorough response.
Thank you for the opportunity to comment.

Sincerely,

****************************************** Process Administrator

Business response
01/24/2024
January 24, 2024

*************************
Better Business Bureau
******************************************************************

Re: Your Case # ********
Consumer: ***************************
************* C
*****, ** 65541

Dear ********************:

******************** purchased his model year 2022 5090E Tractor on May 24, 2022. **** Deeres standard warranty for tractors is 24 months or **** hours,which provides that Deere will repair or replace parts found to be defective in material or workmanship for two years from the date of original retail purchase or **** hours, whichever comes first. The warranty will expire on May 24,2024 or whichever comes first.

Deere &Company, Heritage Tractor and ******************** are currently working together on an amicable resolution.

Thank you for the opportunity to comment.

Sincerely,

****************************************** Process Administrator
Initial Complaint
11/21/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I bought a $53,000 piece of equipment and they failed to do the warranty work
Business response
12/01/2023

Deere & Company
One John Deere Place, ******, ** ***** ***
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

********************************************* Process *************************** Services Group
December 1, 2023

*************************
Better Business Bureau
******************************************************************

Re: Your Case # ********
Consumer: *************************
       *************************
       ********, ** 48186

Dear ********************:
Thank you for bringing **************** complaint to our attention. We are still in the investigative stages of this case. We are requesting an extension of time to complete a thorough response.

Thank you for the opportunity to comment.

Sincerely,
****************************************** Process Administrator

Business response
12/20/2023

Deere & Company
One John Deere Place, ******, ** ***** ***
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

********************************************* Process *************************** Services Group
December 20, 2023

*************************
Better Business Bureau
******************************************************************

Re: Your Case # ********
Consumer: *************************
       *************************
       ********, ** 48186

Dear ********************:
Thank you for bringing **************** complaint to our attention. We have had the opportunity to investigate this situation and would offer this response.
**************** purchased his model year 2020 325G Skid Steer Loader on May 31,2022 used from ***** River Equipment.**************** purchased an extended warranty (Powertrain & Hydraulic) for 36 months or ***** hours, which provides that Deere will repair or replace parts relating to the powertrain and hydraulics found to be defective in material or workmanship for three years from the date of original retail purchase or ***** hours, whichever comes first. **************** warranty expired on July 20, 2023. The only remaining warranty on the machine is the Emissions Warranty, which expires on July 25, 2025.

**************** brought his machine in for two issues. The first was the *** Temp Sensor issue which was billed and paid via the Emissions Warranty.

The second issue involved the pickup tube in the fuel tank. The pickup tube was clogged with debris. The dealership blew out the clog and advised the customer that the fuel tank needed to be removed and cleaned to prevent a reoccurrence. **************** did not elect to have the tank cleaned.

The pickup tube and fuel tank are not covered parts under the Emissions Warranty. Regardless, the clogged pickup tube is due to poor fuel maintenance practices which causes debris in the tank. Therefore, there is no defect in materials or workmanship regarding **************** skid steer loader. Deere and Company has met all obligations under the remaining Emissions Warranty and respectfully denies **************** request for a replacement machine.
Thank you for the opportunity to comment.

Sincerely,

****************************************** Process Administrator
Initial Complaint
10/31/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
purchased from lowes on 8/26/22 a **** deere lawn tractor end of season. only used a couple times that year. the next year started cutting with mower had a idler pulley go bad and poor grass cutting quality. called **** deere to have problem fixed. they had me take it to ********* of farmington. they repaired pulley problem. They have made several attempts to address cutting problem but have not resolved that issue. it is now the end of cutting season. I have paid for pick up and had the mower at dealer several times through the 2023 season. many days on the phone contacting **** deere and ********* about this issue. ********* was working with the factory on what to repair to fix problem. All attempts were unsuccessful. still have the poor cutting quality. my last phone call on 10/31/23 to ******** to find out next step i was told they will not replace unit. all of there attempts to fix have not resolved the issue I want a replacement or exchange for new. I do not want to deal with this next year. I had only around 20 hours of use when issue started i now have 33 hours. I submitted some pics of the poor cutting quality for review. Any help in resolving this issue will be appreciated. My case file number with **** deere is GSC695016.
Business response
11/09/2023

Deere & Company
One John Deere Place, ******, ** ***** ***
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

********************************************* Process *************************** Services Group
November 9, 2023

*************************
Better Business Bureau
******************************************************************

Re:     Your Case # ********
Consumer: *******************
***********************************************
********, ** 48186

Dear ********************:
Thank you for bringing Mr. ******* complaint to our attention. We are still in the investigative stages of this case. We are requesting an extension of time to complete a thorough response.
Thank you for the opportunity to comment.

Sincerely,

****************************************** Process Administrator

Business response
11/15/2023

Deere & Company
One John Deere Place, ******, ** ***** ***
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

********************************************* Process *************************** Services Group
November 15, 2023

*************************
Better Business Bureau
******************************************************************

Re: Your Case # ********
Consumer: *******************
***********************************************
********, ** 48186
Dear ********************:
Thank you for bringing Mr. ******* complaint to our attention. We have had the opportunity to investigate this situation and would offer this response.
**************** purchased his model year 2022 S130 Lawn Tractor on August 26, ****. **** Deeres standard ******** is for 24 months or 120 hours, which provides that Deere will repair or replace parts found to be defective in material or workmanship for two years from the date of original retail purchase or 120 hours, whichever comes first. Mr.******* ******** will expire on August 26,2026 or 120 hours.
************************* Company repaired the idler pulley but could not replicate the alleged poor cutting quality. ************************* Company plans to visit the home of **************** this Friday, November 17, 2023, to review the cutting quality of the mower.
Thank you for the opportunity to comment.

Sincerely,

****************************************** Process Administrator

Customer response
11/16/2023

Complaint: 20804813

I am rejecting this response because: ********* come out to watch me cut grass, however, the grass had been cut down very low a week and a half ago to be the last cut of the season. due to freezing temps at night and minimal rain there wasn't much growth to cut. Therefore it was not an acceptable length to see the poor cutting quality as will due to only cutting about a half inch off. I did point out the areas were the grass was longer and didn't get cut. The wiengartz representative noticed them after i pointed them out. After reviewing the cutting wiengarz reps ******* was that the grass wasn't getting pulled up every were to get cut evenly. he felt this was a issue with the style of blade. I have the 3 in one blade by **** deere on the mower, and i have replaced with new blades to see if that would help but didn't change cutting issues . this is the only blades available for this model. With pictures as evidence of cutting issues and the wiengartz rep seeing the uncut grass, Im not sure what else they could do for this issue. After a long season of in and out of service and no change i am looking to have this model replaced with a different model or style.
Sincerely,

*******************
Customer response
12/11/2023
Complaint: 20804813

I am rejecting this response because: ********* come out to watch me cut grass, however, the grass had been cut down very low a week and a half ago to be the last cut of the season. due to freezing temps at night and minimal rain there wasn't much growth to cut. Therefore it was not an acceptable length to see the poor cutting quality as will due to only cutting about a half inch off. I did point out the areas were the grass was longer and didn't get cut. The wiengartz representative noticed them after i pointed them out. After reviewing the cutting wiengarz reps ******* was that the grass wasn't getting pulled up every were to get cut evenly. he felt this was a issue with the style of blade. I have the 3 in one blade by **** deere on the mower, and i have replaced with new blades to see if that would help but didn't change cutting issues . this is the only blades available for this model. With pictures as evidence of cutting issues and the wiengartz rep seeing the uncut grass, Im not sure what else they could do for this issue. After a long season of in and out of service and no change i am looking to have this model replaced with a different model or style.
Sincerely,

*******************
Business response
12/18/2023

Deere & Company
One John Deere Place, ******, ** ***** ***
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

********************************************* Process *************************** Services Group
December 18, 2023

*************************
Better Business Bureau
******************************************************************

Re:     Your Case # ********
Consumer: *******************
***********************************************
********, ** 48186

Dear ********************:
Thank you for bringing Mr. ******* complaint to our attention. We have had the opportunity to investigate this situation and would offer this response.
**************** purchased his model year 2022 S130 Lawn Tractor on August 26, ****. **** Deeres standard ******** is for 24 months or 120 hours, which provides that Deere will repair or replace parts found to be defective in material or workmanship for two years from the date of original retail purchase or 120 hours, whichever comes first. Mr.******* ******** will expire on August 26, **** or 120 hours.

************************* Company visited the home of **************** on Friday, November 17, 2023. The technician noticed areas that performed great where flat ground existed with minimal undulations and a smooth ride. The areas where the tractor underperformed consistently were in deep undulations and hole-like scenarios.The grass in these areas were substantially taller and matted flat, into a hole. The mulch kit on this tractor, plus a mulching blade, does not provide enough lift and suction for the grass to be evenly cut.

The ********* technician suggested **************** remove the mulch blades and swap them for a high-lift OEM. He wasnt interested in that solution and felt a trade in for a rider would give him better results.

Deere and Company has met all obligations under the manufacturers ******** and respectfully denies Mr. ******* request for a refund for the cost of repair and labor or an exchange of machine.

Thank you for the opportunity to comment.

Sincerely,

****************************************** Process Administrator
Initial Complaint
10/27/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a JD **** r in 2018. It has under 200 hours. Two days ago I was doing a service and took off the right engine cover and a large piece of metal dropped out. It was determined to be a piece of the engine guard. I called my local dealer and explained the problem and sent photos. He said they have notes on the problem and that the break occurs at the weld where the bottom piece of the guard is bent at 90 degrees. Which is what happened on my tractor. This is a non moving part. The dealer tried to sell me two pieces ( the engineered fix) for the one piece guard. I contacted JD head office and was told this is not a factory recall. This is a manufactured flaw that JD is aware of. The problem could have been a lot worse if the metal flew into the fan belt or fan. It is a safety concern. When did ** know about this and what did they do about it. Thanks *******************
Business response
11/06/2023

Deere & Company
One John Deere Place, ******, ** ***** ***
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

********************************************* Process *************************** Services Group
November 6, 2023

*************************
Better Business Bureau
******************************************************************

Re:     Your Case # ********
Consumer: *******************
*****************************
*********, ** V9J1Y2

Dear ********************:
Thank you for bringing **************** complaint to our attention. We are still in the investigative stages of this case. We are requesting an extension of time to complete a thorough response.
Thank you for the opportunity to comment.

Sincerely,

****************************************** Process Administrator

Business response
11/21/2023

Deere & Company
One John Deere Place, ******, ** ***** ***
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

********************************************* Process *************************** Services Group
November 21, 2023

*************************
Better Business Bureau
******************************************************************

Re: Your Case # ********
Consumer: *******************
       *****************************
       *********, ** V9J1Y2

Dear ********************:

************** purchased his model year 2018 1025R Tractor on December 20, 2018. **** Deeres standard warranty for tractors is 24 months or **** hours,which provides that Deere will repair or replace parts found to be defective in material or workmanship for two years from the date of original retail purchase or **** hours, whichever comes first. The warranty expired on December 20, 2020.
Deere &Company, Prairie ********************* and ************** are currently working together on an amicable resolution.
Thank you for the opportunity to comment.

Sincerely,

****************************************** Process Administrator

Customer response
11/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
10/24/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Mower would not start the 3rd time we used it. Had to have it picked up by ag-pro (we have no car with hitch) They informed me on 9/15 that mower needed new transducent fule tank, fuel pump, and fuel filter. It would cost us $600.00. They say its not covered by warranty. Former dealer in Monroe, ** says theres no reason **** Deere should not pay for it with that low hours **** to be exact. JD warranty guy (*****) doesn't know why they didn't simply flush out tank.
Business response
11/03/2023

Deere ***** Company
One John Deere Place, ******, ** ***** ***
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

********************************************* Process *************************** Services Group
November 3, 2023

*************************
Better Business Bureau
******************************************************************

Re:     Your Case # ********
Consumer: Deb ***** ***************************
       ********************************
       **********, ** 43551

Dear ********************:
Thank you for bringing the Thompsons complaint to our attention. We are still in the investigative stages of this case. We are requesting an extension of time to complete a thorough response.
Thank you for the opportunity to comment.

Sincerely,

****************************************** Process Administrator

Business response
11/29/2023

Deere & Company
One John Deere Place, ******, ** ***** ***
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

********************************************* Process *************************** Services Group
November 29, 2023

*************************
Better Business Bureau
******************************************************************

Re:     Your Case # ********
******************* ***************************
********************************
**********, ** 43551

Dear ********************:
Thank you for bringing Mr. and Mrs. ********* complaint to our attention. We have had the opportunity to investigate this situation and would offer this response.
The Thompsons purchased their model year 2023 Z320M Z-Trak Mower on April 24,2023. **** Deeres standard warranty is for 36 months or 200 hours, which provides that Deere will repair or replace parts found to be defective in material or workmanship for three years from the date of original retail purchase or 200 hours, whichever comes first. The warranty expires on April 24, 2026.

Deere and Company reviewed this matter with our Territory Customer Support Manager. The dealership found that this was not a warrantable failure due to debris in fuel and tank. It was more cost effective for customer to replace the tank vs removing and flushing out the tank.

There is no defect in materials or workmanship regarding the Thompsons Z-trak Mower. Deere and Company has met all obligations under the manufacturers warranty and respectfully denies The Thompsons request for costs of delivery of the machine or replacement.
Thank you for the opportunity to comment.
Sincerely,

****************************************** Process Administrator
Initial Complaint
10/09/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased an X370 **** Deere tractor in ****. The warranty stated on the dealer website specified "four year bumper to bumper warranty" (see attachments). This year, the digital dashboard display became fogged up due to internal moisture. The dealer (*******************************) told me that the part (PH85239289) is under warranty since I only have 20 hours on the tractor and that they would order the new part. I removed the part for exchange and took it to the dealer once they told me that the part had been delivered. The dealer then said that the warranty is only good if they remove and replace the part but that I was responsible for getting the lawn tractor to them. I cannot transport a ******************** a sedan. They said that they would come to pick up the tractor but I would have to pay $75 for that service even though I live less than 2 miles from the dealership. I contacted ** directly and asked them to approve the part return and exchange, ***** M responded to me on October 6: "Thank you for contacting the **** Deere ************************** I'm sorry to hear that you are having issues with the dashboard display on your X370 Lawn Tractor. In regards to the repair, we are unable to authorize any repairs done outside of a **** Deere dealership. I do apologize for the inconvenience." I was promised a 4-year bumper to bumper warranty. There was never any mention of a transportation fee. Nor is that caveat mentioned in the advertisement. I want either: a) the ability to exchange the defective part for the new replacement, or, b) to have the hidden $75 fee waived so that I may get my tractor to the condition as specified in the warranty.
Business response
10/17/2023

Deere & Company
One John Deere Place, ******, ** ***** ***
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

********************************************* Process *************************** Services Group
October 17, 2023

*************************
Better Business Bureau
***********************************************************

Re: Your Case # *********
        Consumer: *****************
                           129 ****************
                           Kingston, ** 02881

Dear ********************:
Thank you for bringing Mr. ****** complaint to our attention. We have had the opportunity to investigate this situation and would offer this response.
************** purchased his model year 2022 X370 L & G Tractor on December 5,2021. **** Deeres standard warranty for a L & G Tractor is 48 months or 300 hours, which provides that Deere will repair or replace parts found to be defective in material or workmanship for four years from the date of original retail purchase or 300 hours,whichever comes first. The warranty will expire on December 5, **** or 300 hours.

Deere & Company has contacted ************** with a resolution, and we are awaiting his response at this time.
Thank you for the opportunity to comment.
Sincerely,
****************************************** Process Administrator
Initial Complaint
10/02/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I bought a **** Deere s110 riding lawnmower because I am disabled and cant walk far. I bought in may of 2022. It had to be serviced the first week I owned it. Then had to have it serviced in August 2023 for another issue. Finally going to cut my grass, which is a normal lawn, on September 14th the motor blew as I pulled it out of my yard. I had ********* pick it up for service on the 16th. On the 28th I was told **** Deere refused to warranty the motor due to low oil and abuse. Mind you I take very good care of my stuff. Even people at ********* said it looks brand new and abuse, where???? I had a case worker, ******, who said they, **** Deere, would stand behind me and machine warranty or not because of it only being a year old and less than 40 hours on it. Then a rep went to ********* and denied warranty and no one would help me after that. The oil was well within operating range and I always washed and cleaned my machine. I spent over $2800 with accessories on this mower and would like them to stand behind their products and warranties and replace the motor. I went to pick it up from ********* on September 30th and it was in pieces. I refused machine wanting it back the way they received it. Come to find out tec who worked on my machine was fired that day. It was horrible with parts laying everywhere under the hood. They said theyre embarrassed and will put it back together and deliver it to me. So I dont know if the tech knew what he was doing or what. Im not asking for a new mower but would like the motor fixed since obviously it was defective or poorly assembled. Ive done everything possible to get this fixed but was told they could put a new motor in for $1600. No, this should be on **** Deere and their poor equipment. A company like this should not get away with treating a consumer like this. These machines are not cheap and not to last should be embarrassing to them.
Business response
10/10/2023

Deere & Company
One John Deere Place, ******, ** ***** ***
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

********************************************* Process *************************** Services Group
September 29, 2023

*************************
Better Business Bureau
******************************************************************

Re:     Your Case # ********
Consumer: ***********************
31723 *************
******, ** 48088

Dear ********************:

Thank you for bringing Mr. ******* complaint to our attention. We are still in the investigative stages of this case. We are requesting an extension of time to complete a thorough response.

Thank you for the opportunity to comment.

Sincerely,

****************************************** Process Administrator

Business response
10/30/2023

Deere & Company
One John Deere Place, ******, ** ***** ***
Phone: +1 **************
Fax: +1 **************
E-mail: ********************************************

********************************************* Process *************************** Services Group
October 30, 2023

*************************
Better Business Bureau
******************************************************************

Re:     Your Case # ********
Consumer: ***********************
31723 *************
******, ** 48088

Dear ********************:
Thank you for bringing Mr. ******* complaint to our attention. We have had the opportunity to investigate this situation and would offer this response.
**************** purchased his model year 2022 S110 Lawn Tractor on May 13, 2022. **** Deeres standard warranty for lawn tractors is 24 months or 120 hours, which provides that Deere will repair or replace parts found to be defective in material or workmanship for two years from the date of original retail purchase or 120 hours, whichever comes first. The warranty will expire on May 12, **** or 120 hours.

Our Territory Customer Manager reached out to our dealership in regard to this matter. The dealership found that the gearbox was lacking lubrication and presented several areas of metal-on-metal contact which caused additional damages to the gearbox. These findings are consistent with lack of maintenance.

It is the responsibility of the machine owner to complete proper and timely performance of required maintenance as outlined in the Operators Manual. Failure to ensure the performance of all scheduled maintenance, will cause warranty coverage to be denied if a part has failed due to abuse, neglect, or improper maintenance.

The dealership tried to accommodate **************** with out of warranty assistance by offering to repair the machine with a reconditioned engine which would have been 50% of the original repair cost. **************** refused the offer.

Deere and Company has met all obligations under the manufacturers warranty and respectfully denies Mr. ******* denies request for a refund for the cost of repair and labor or an exchange of machine.
Thank you for the opportunity to comment.
Sincerely,
****************************************** Process Administrator

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