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Complaint Details
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Initial Complaint
07/06/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
since February 2022, Secondsale.com has posted incorrect book covers for two books that I own. I called and emailed the company since that date and also with a DMCA letter, but they refuse to take down the postings of my books that I own. They do not have copies of the books. The last DMCA email is attached below.Mistaken Legacy:Copyright TXu 2-235-688 ISBN ISBN 978-1-7923-2956-2 Secondsale Website Link:https://www.secondsale.com/p/mistaken-legacy-legends-on-the-rise-novel-series/24573879 Heiress and Epithet: Copyright: TXu 2-235-688 ISBN 978-1-7923-2957-9 Secondsale Website link https://www.secondsale.com/p/heiress-and-epithet-legends-on-the-rise-novel-series/24573878 https://www.secondsale.com/search?controller=search&s=heiress+and+epithet&bookCondition=buy&btnBuySubmit=Business response
07/08/2022
Items will be removed from out site, thank youCustomer response
07/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
03/03/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
ORDER INFO/TERMS OF AGREEMENT:* Purchased Date: 2/22/22 * Order No. BIDRQTAJB * Items Purchased: 1 * Item Description: The Total Transformation Program - Book Condition: Used - Very Good * Purchase Price: $12.98 (Reference Number: ***********************)* Shipping **** ******* ********************** (delivered with unordered merchandise on 2/28/22)* Terms of Agreement: I remit payment in full and in return receive the item I purchased through standard shipping INTERACTION WITH CUSTOMER SERVICE (CS):* Opened package (3/2/22) and discovered I had received unordered merchandise ("The ******************* Mystery")* Initiated contact with company on 3/2/22 (which continued through 3/3/22)* CS would not send the correct item without a new order (the item is now out of stock) and would only refund my purchase if I sent the unordered merchandise back * I informed CS that according to the **** I am not legally obligated to return unordered merchandise and because they would not provide me what I had ordered, that I wanted an immediate refund * CS offered a 20% refund if I kept the unordered merchandise * I informed CS that it was illegal to charge a consumer for unordered merchandise and that I would not be returning it because of the inconvenience * CS told me they would not refund my purchase if I did not return the unordered merchandise * I informed CS that I would be disputing charges and working with available agencies to ensure this matter was correctly handled * CS did not careBusiness response
03/04/2022
Order has been refunded.Customer response
03/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
03/01/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
on feb 3, 2022 i ordered and paid for 4 books.Order details Order: EYONUCMHK Placed on 02/03/2022 19:06:06 Payment: paypalExpressCheckout i received a package with only 3 books in it on feb 10. 2022. the book The Hungry Girl Diet Cookbook Healthy Recipes for MixnMatch Meals Snacks - Book Condition: Used - Good $3.88 was missing from the package. i immediately emailed secondsale and advised them of the missing book and told them that i still wanted the book and to please send it. they offered me a refund and refused to send the missing book. on feb 11, 2022 they sent me an email saying that they had processed my refund. on feb 12 i sent them the following email "i see that you are still showing the book that was omitted from my package but at a slightly higher price, 17 cents more. please send the book and remove the refund which i said i didn't want. i want the book. if you don't have the authority to send it, please forward this message to someone who does." they responded "So sorry you would need to place a new order, we are only able to issue a refund."later that day i received a request from trustpilot to review the transaction which i did do. on feb 13 i received this message from secondsale "The higher price you speak to is because the book is in "very good" condition that is being sold, to which, the book you had ordered was in "good" condition."i responded "i am very happy to pay you the few cents difference in price if you will send me the book that you omitted from my package. thank you."i never heard from them again regarding this matter.if secondsale had notified me prior to shipping that the book i ordered and paid for was no longer available but another copy for 17 cents more was available, i would have gladly paid the difference. i still want the book. they show other books that i would like to buy but feel i cannot trust this company to deliver what they offer. for 17 cents they lost a good customer who frequently buys ********************.Business response
03/02/2022
Our policy is to refund an item that is missing from a shipment, and that is what we did. If the customer still wants the missing item they would need
to place a new order for the missing item. Which is what we told the customer. We can not undo a refund. Also if we had the higher priced item in stock at the time of shipment we would have shipped it out
no matter the cost. Our stock changes min by min. so at the time of shipment the missing item was not in stock.
Customer response
03/03/2022
Complaint: 16819499
I am rejecting this response because: it is not accurate. the higher priced (17 cents more) book was in stock since i saw it there when i checked your site as soon as i received my order.i ordered 4 books in order to get the free shipping. now you want me to re-order the book, which according to you may or may not be in stock, and pay for shipping?unacceptable.
the refund you sent was actually less than the price of the book. and why did it take my writing a negative review thru trustpilot to get someone in your 'customer service' **** to send a response other than 'we're sending you a refund'? having worked in customer service for many years, that is definitely not an example of good customer service.
Sincerely,
*****************************Business response
03/07/2022
Nothing else to provide the customer, order has been refunded.Customer response
03/09/2022
Complaint: ********
I am rejecting this response because:
the responses did not address the issues in the complaint.Sincerely,
*****************************Initial Complaint
02/15/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been communicating with Second Sale for the past few days-unsatisfactorily. They sold me a book, "Film Noir Reader," described as in "Very Good" condition through Abebooks. It was not in such condition as the back cover had a large crease running diagonally across the entire page. I asked for a refund and for prepaid postage to return it. In multiple emails, Second Sale never acknowledges their responsibility to pay for return shipping as any reputable seller would. After all, Second Sale misrepresented the book's condition. Given the extensive 1 star reviews, on the BBB website, it is shocking that these reviews do not count towards the BBB rating of Second Sale. The purchase price was $6.62, Abebooks Order # *********, Purchase Date: 1-31-22Business response
02/16/2022
The customer has already been refunded for this order through Abebooks,Customer response
02/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
12/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Oct 12 initiated sell order for textbooks. We were quoted prices, some ridiculous 12 cents but accepted it and sent books. They quoted us $45 on one book but upon receiving the books told us they wouldnt pay because of condition. There were in good condition. They charge us to return the books but have not returned them, have not paid us and will not return multiple messages over a month.Business response
12/03/2021
Yes the item should have been returned to you, however I can not find that it was returned so I will pay out that item for the $45.38, thank youInitial Complaint
11/27/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was sent a fake check. I sold a textbook to sellbackyourbook.com in early October for $28.71 and received a check I could not deposit. I looked up the signs of fake checks online and the one I received was undoubtedly fake. Im convinced this company is a scam and preys on students in need of money. How it has an A+ with BBB is beyond me. Either I get the money I was promised, or they send me back my book. I will not pay these scammers for return shipping either.Business response
11/29/2021
We do not send out fake checks if we did we would not be in business since 2008, and we are also not scammers.
Most times for mobile deposit the image can not be read correctly. You just need to email us and let us know.
We can either send you out another check or we also pay out via paypal which is the preferred way
as it is much faster for both of us. All I would need is the email address for your paypal account..Customer response
11/29/2021
Complaint: 16184148
I am rejecting this response because: I did not use mobile deposit for the check, I went to an ATM. The check was rejected multiple times. I was contacted by your help desk and was told I could request another check.
Sincerely,
*******************************Customer response
12/09/2021
Complaint: 16184148
I am rejecting this response because: I will not be satisfied until my new check comes and Im able to deposit it
Sincerely,
*******************************Business response
01/03/2022
Customer was sent a new check and it was cashed and paid on 12/14/2021Customer response
01/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
10/11/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I recently mailed nursing school books that were in excellent condition to this company. They Quoted me $130.00 to be sent to my PayPal account upon arrival. They were slow to process and then said only 2 of the 7 books arrived. They were all packaged in one strong packing box and taped very well. Mailed **** as they are easier handlers. I have received two emails from this company seeming to be a computer. Based on the other complaints I am now reading on the BBB I wish I had never used them. I think they are not being honest. I have never had this problem with any other company. Please help!Business response
10/12/2021
Order is scheduled to be paid out on 10/13/2021Initial Complaint
09/16/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I recently sold back books to this company. I was reminded several times to send them back in a timely manner. I did so, and I have yet to receive my money. I understand there may be delays due to covid, but this is getting ridiculous. This company expects the books right away, but takes forever with the payment. Please issue my payment to my paypal ASAP. order *******Business response
09/17/2021
Your order is ready for payment today, order was just received on Sept 8 and with this being our busy time of
year payments are delayed due to volume of orders, thank you
Customer response
09/19/2021
Complaint: 15874687
I am rejecting this response because: the email I just received is completely opposite with the response I received through BBB. Im done with the Covid processing excuses. Please send payment immediately.
Sincerely,
*******************************Business response
09/28/2021
Order was already paid out on 9/23 via paypal, as stated before this is our busy time of year and just like every other company in ****** today we are short staffed, so is **** and FEDX so shipments take longer for us to receive and longer for us to process, it is sad that the customer can not understand what is going on the world today and have a little more patience with businesses.
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Customer Complaints Summary
63 total complaints in the last 3 years.
24 complaints closed in the last 12 months.