Business ProfileforKwik Serv Plumbing, Inc.

UNETHICAL PRACTICE AND DISCRIMINATION BASED ON PAYMENT FORM BY **************************. Admitted and acknowledged by business owner in person. The owner of this company just told me and my husband over the phone, in front of his employee *****, that not only he was cancelling the appointment I waited for 10 just 10 minutes before arrival time, but also putting me back at the end of the line because he wouldnt move me in front of his other customers or re-book them since they were paying him more and my appointment was through warranty. The cacelation was due to ue to safety/ weather, which is understandable, but adding me to the end of line when I was the first and due in 10 minutes, is not. The reason presented for that appalled me. In his own words: he would not "prioritize someone like me over 15 year old customers who pay him much more than warranty compnies, and warranti compnies know that's how we work". This is the most unethical thing I have seen a vendor not only do, but admit to it and claim, "I'm the owner, I decide who to service and this is how the industry is". This was his reaction to me begging to please honor the appointment because my kids and I could not go without AC for any longer and please honor my place in line.

Thank you for taking the time to share your experience. We genuinely value all feedback, as it helps us improve our services. We're truly sorry to hear about the inconvenience you faced due to the rescheduling of your appointment.

During the time of your appointment,we encountered downpouring rain, which presented a safety concern for our technicians working on outside units' electrical components. As a precautionary measure to ensure the safety of both our employees and customers, we needed to reschedule appointments. We understand the urgency of your situation and sincerely apologize for any distress this caused.

Our aim is to provide the best service to all our customers, and sometimes these difficult decisions need to be made in challenging circumstances. We did try to keep our appointments in an order that was fair to both the ones that needed to be rescheduled and the ones that were already scheduled. If you have any further questions or concerns,please don't hesitate to reach out to us directly.