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Find a Location

Wilton Brands Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Wilton Brands Inc

      535 E Diehl Rd Ste 300 Naperville, IL 60563-7704

    • Wilton Brands Inc

      2800 Hoover Road Stevens Point, WI 54481

    Business ProfileforWilton Brands Inc

    Cake Decorating Supplies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company manufactures consumer products, housewares, and home accessories.

    Business Details

    This is a multi-location business.

    Find a Location

    Wilton Brands Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Wilton Brands Inc

        535 E Diehl Rd Ste 300 Naperville, IL 60563-7704

      • Wilton Brands Inc

        2800 Hoover Road Stevens Point, WI 54481

      Location of This Business
      535 E Diehl Rd Ste 300, Naperville, IL 60563-7704
      BBB File Opened:
      4/5/1990
      Years in Business:
      94
      Business Started:
      10/4/1930
      Business Started Locally:
      10/4/1930
      Alternate Business Name
      • Wilton Homewares
      • Wilton Industries, Inc.
      • Copco
      Business Management
      • Mr. Vincent A. Naccarato, Chairman
      Contact Information

      Principal

      • Mr. Vincent A. Naccarato, Chairman
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      3 Customer Complaints

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      File a Complaint

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Marc M

      1 star

      06/03/2024

      We had a broken part to the chocolate fountain. I asked for a replacement and even said I was happy to pay for it. To which they simply responded in 2 cookie cutter response emails saying its not available thru them anymore. They was not refund or product exchange negotiated. There was no info on were to get the part/product otherwise. So I connected WILTON about a WILTON product and they just shrugged it off. I thought the whole idea of customer support was to help the customer. Instead I was just pushed away with vague responses that were of no help. This level of customer service is unacceptable for such a large wealthy company.    

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