Business ProfileforDelta Dental of Illinois

This is a terrible company, terrible service. It is not worth the monthly payment. They are very deceiving; they make it so hard trying to make you give up calling them or claiming anything. Please avoid this vendor. Someone should investigate how legit they are.

May 30, 2024 Customer Relations Advocate ********************** of ****************** Illinois, ********************************************************************** ***** Re: BBB Complaint Review ID ****** Dear Sir or Madam,On behalf of Delta Dental of Illinois, this letter serves as the response to the review submitted by a Delta Dental of Illinois member regarding their recent experience with our claims process. We first want to state that the members experience does not meet our standards. The first time the member called they were told that no claim was on file for their date of service on January 11, 2024. Two subsequent calls to customer service were made by the member and were followed by the same result. The member was advised to email the claim directly to our Customer Experience Representative (CER) for processing, however, the claim submitted was found to have an error with the subscribers date of birth, and as a result, it was not processed. The Customer Experience Representative had not documented the error that needed correction. The member was not made aware of the correction needed until they called again to inquire about their claim. The member was informed that after correcting this error, the claim could be resubmitted. Upon review, the claim was processed, and payment was sent to the member on May 29, 2024. During this period, the member called and was informed that the claim was in process. We apologize for the repeated calls to our *************************** and the delays in claims processing. We have addressed and coached the Customer Experience Representatives involved. Please know this is not the customer experience we desire and thank the member for their patience. We believe the above information responds to this complaint and concludes our handling of this matter. Should your agency need additional information, please contact **************************************