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Find a Location

Elite Restoration Company has 1 locations, listed below.

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    Business ProfileforElite Restoration Company

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.82/5stars

    Average of 38 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/5/2018

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Elite Restoration Company offers residential and commercial roofing and exterior contractor. Services include storm damage restoration, roof repair. shingle roofing, flat roofing, siding gutters and more. 

    Business Details

    Location of This Business
    24 W 500 Maple Ave Suite 203A, Naperville, IL 60540
    BBB File Opened:
    4/11/2018
    Years in Business:
    8
    Business Started:
    1/1/2016
    Business Started Locally:
    1/1/2016
    Business Incorporated:
    11/27/2017
    Accredited Since:
    12/5/2018
    Type of Entity:
    Corporation
    Related Businesses
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Bradley Azabell, Owner
    • Mr. Karen Rangel, General Manager
    Contact Information

    Principal

    • Mr. Bradley Azabell, Owner

    Customer Contact

    • Mr. Bradley Azabell, Owner

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Initially signed to have them do the work for us 6/21/23. We have had issues with work performed according to the contract that has not been resolved despite multiple attempts and discussions with the company representatives. They say they are going to follow through and they do not. The power vent was to be replaced and instead of replacing the cover- ***** came and spray painted it black. We approved the vent. While here was shown and took pictures of other damaged areas on the front of the house- soffit area and caulking that was damaged by them and was told would be repaired which has not been completed. They installed the wrong size garage door trim. Home owner went out and had to purchase the correct size on their own; was told would be reimbursed for material purchased and they would reinstall correct sizes. We were told by the gutter contractor that we had to purchase on our own 4x4 down spout adaptors. They demoed and hauled away our old gutters and down spouts. We submitted receipt a copies for the down spouts and garage trim, 3- 4 weeks ago - still waiting for them reimburse me and complete the work as promised when last spoke February 9, 2024. Additionally the second portion of the check issued by my insurance company was issued to both my spouse , myself and the business. WE did not see nor sign off (endorse) the second check and was alerted by our insurance company it was cashed. We are seeking resolution of our issues compensation as promised and a paid in full invoice
    Read More

    Customer Reviews

    38 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ryan T

    5 stars

    07/24/2024

    Roof came out terrific! Great customer service. Great people. Thank you ***** and *****

    Local BBB

    BBB of Chicago & Northern Illinois

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