ComplaintsforHy-Tech Landscaping

• Initial Complaint

  07/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted with Hy-Tech Landscaping on 05-05-2023 for 4 specific landscaping projects. The first 2 were for a patio and paver repairs which were completed on 06-07-2023 and paid in full. The last 2 items are for deck repairs and on June 15th I was informed via text from *************************** that I would be receiving an email with the approximate start date. On June 21st, I texted *************************** for a follow up and I have not received a reply since. I then started calling the main number ************ and that is an answering service. I called numerous times without any return phone call. I then sent emails which are attached. I would like to know if this company is still in business and if yes, I want a start date for my contracted deck services and the finishing of my wall where they took down the previous stairs (wood replacement needed). If they are no longer in business, I would like to know that so I can start getting other bids as I'm locked into this company with a signed contract for services.

  Business response

  08/07/2023

  Greetings we apologize for the delay in responding due to our  manager getting the facts together from our ************* chief that we on site for the project as well as *************************** the architect in charge . Hytech landscaping did provide services to the the ******** home on a four phase project, which was a brick paver patio and bricks steps. We also provided some maints to the existing brick pavers . The first phase of the projects were completed in a timely manner and to completion as per contracted agreement and were satisfactory to the customer and paid in full . The main crew chief had a conversation with the homeowner , and did advise that the decking crews would be quite sometime behind on scheduling and the possibility of not being able  to start for a while . Based on the conversation the homeowner wasnt to happy with this and did not submit the necessary deposit for the decking projects. We took this as she was canceling the secondary projects , in good faith we accepted that decision. Next to the comment we didnt apply a board where her existing decking was removed this wasnt part of our projects description. I spoke with crew chief he stated the side a the house had a small void on the fascia of approximately 3-4 feet this is a siding concern , we dont provide those kind of services . We kindly ask to close this file as satisfied. 
  

• Initial Complaint

  06/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hy-Tech Landscaping cleaned, re-sanded, and re-sealed our patio on May 16th and May 17th, 2022. It was supposed to rain the day that they sealed the patio and they knew this. They assured us that the sealer was "2 hour rain ready" and would not cause an issue. It rained later that day (more than 2 hours after) and destroyed our patio. It is white and spotty all over and looks horrible. The sealer was clearly over applied and never should have been done that day if they knew it was going to rain and ruin it. The sand also never dried and is coming out in clumps. They claimed they didn't do anything wrong to our patio and it was not their fault (when clearly it was, it happened right after they did work to it!), but assured us they would send a tech out immediately to assess the situation. This was a month ago and they will not respond to us or send anyone out. This was very expensive work and we are 100% dissatisfied. We also had horrible communication leading up to the project and almost canceled the work, I sure wish we had. I am begging for the BBB's help in getting my patio fixed. I'm not sure if the company can even be trusted to fix it at this point and in that case I would like my money back plus the costs to strip the sealer that they put on it so that I can find another company to fix it.

  Business response

  06/24/2022

  We apologize for the delay but due to the  circumstances of this persons complaint we will require more time to compile our records pictures and exacts to prove we didnt cause any of this issues stated . Please allow us 7 business days from this correspondence . Kind regards , ***** White 

  Customer response

  06/24/2022

   
  Complaint: 17420824
  
  I am rejecting this response because: the business did not respond, they only asked for more time to respond. They are still denying the claim, which is astonishing when the damage to our patio occurred right after they did the work on it. There is no possible way that they did not cause the damage from doing the work incorrectly. Please just be honest and correct your mistakes. 
  

  Sincerely,
  
  ***********************

  Business response

  06/28/2022

  We are not denying the customers claim ,but we are not taking blame for what their claim states . We did provide as service from start to finish and was done with all proper methods and procedures of qualified brick paver technicians . Why are we taking a bit longer to provide our exacts on this project is due to the correspondence's made between hytech technicians and this client . We are also compiling all of our before during and after pics to prove we didnt cause the issues stated . Lastly we are checking the time that past after the client informed us of the issues that they stated was our fault due to weather conditions. Once weve completed our entire review and all facts are put together we will kindly provide our position on this matter period . Kind Regards, ******* Debola 

  Customer response

  07/05/2022

   
  Complaint: 17420824
  
  I am rejecting this response because:

  When you are the company who provided the service that did not work properly, then you need to take blame and correct the issue. Whether you applied the sealant correctly or not, it did NOT work properly and ruined our patio. Maybe you need to go to your sealant vendor? Either way, you are responsible for correcting it. We trusted you to provide a service correctly without ruining our property and you did not. Our technician, in writing, knew it was going to rain that day and told us the sealant was '2 hour rain ready'. The project was completed on a Tuesday, and we waited until Friday to contact him again. Again, he stated it was 'rain ready' so we put our trust in him and gave it a few days to hopefully dry out and look like new. It did not, it only got worse. Then we were told over and over and over again through text messages and phone calls to your phone service (that we never got return phone calls from anyone at the actual company) that a technician would be sent out immediately. We still have not seen a technician. You have made ZERO effort to even look at the problem, let alone fix it. 

  
  Sincerely,
  
  ***********************

  Customer response

  08/09/2022

   
  Complaint: 17420824
  
  I am rejecting this response because: We have never had any drainage issues with our patio, so that statement is false. The 'before' picture you provided is also right after you had applied water to the patio, and then did not let it dry completely before applying the sealer. Please also see the attached screen shot of the text from HyTech stating "I KNOW WE'RE SUPPOSED TO GET RAIN LATER ALL THESE MATERIALS ARE TWO HOUR RAIN READY" so that statement is 100% true.  It is also 3 months later and a tech was still never sent out to even look at our patio. Again I reiterate that there was no diligence and no response to our complaint at all. You do NOT use proper business ethics at all, you simply ignore your clients, take the money and run. Leading to, of course I, the customer complied and paid the balance owed, because I am an honest person and pay in full when a service is completed. As soon as I realized that service had NOT been completed correctly, I asked for the company to review and correct it. With no response. Please have the same respect for my hard earned money and refund at least some of the large amount of money that was paid for an irresponsibly completed project. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/23/22 I received text message to schedule measurements for my backyard project for 4/9 @ 12:30pm. ***** came out, took the measurements and stated I would receive the proposal via email. On 4/4 I received an email from Hy Tech Landscaping with the proposal. On 4/16 I replied back to the email that I would like to move forward with the project. After not hearing back due to the email going to my spam folder, I reached out again on 4/21 and received a reply from ***********************, that ******* would reach out within the next day to set up a secondary consultation and finalize the agreement. On 4/21 @ 1:50 pm, I received another email from ****, stating the quote sent did not include the electrical piece; that it was put on the scope of work, but not priced out, therefore, someone would revise the proposal and send back out within 24 hours. On 4/24 @ 8:30 am, I received the revised proposal with the outdoor power outlets included, where I approved the proposal @ 1:30 pm minus the electrical. I then sent another email the same day at 2:07 pm approving to move forward with both projects quoted in the revised proposal. On 4/26, I received an email of acceptance on all of their terms, where it stated ****** would reach out in the next few days to finalize. After not hearing from ******, I reached out via email on 5/2; received an apology email on 5/3, stating ***** has been swamped and to send my contact number so he could come out to finalize things, where he wanted to come out over the next few hours. I provided my number and stated I was still at work. I got a response back from **** that ******* would reach out later that day to set up a meeting to finalize. I did not hear from *******, so I emailed stating such on 5/9. I called an left a message 2 times after that and finally received a call from ******* on 5/11, to which he apologized saying the office had them slammed, that they had me penciled in, he would reach out that next week to finalize. I am still waiting.

  Business response

  06/07/2022

  In regards to this customer complaint we did relay a message that as we got closer to the actual install date we would have ******* reach out and finalize the agreement. The customer in regards complied to our proposal via email stating they wanted to have us complete the project. Due to the huge weather delays weve had experienced over the last 6 to 8 weeks all of our crews are quite a bit behind. This project was to be a July project it will now unfortunately have to be done in August sometime. If the client is still wanting to have the work done then we will continue with our normal procedure as we get closer to the project they can give us they need a deposit we are not wanting to hold their money for a lengthy period this is our normal procedure . We apologize for any delay or any inconvenience but we thought the customer in regards understood everything. We await their response and we hope we can move forward. Kind regards ***********************

  Customer response

  06/09/2022

   
  Complaint: 17286404
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Business response

  06/09/2022

  We have stated our position on this matter in the previous message . The consumer rejects that we are being lenient on the deposit until we are much closer to the buildout of this project  . Our position is to regretfully  remove ourselves from working with this consumer as we feel nothing we can say or do would satisfy their needs . We are definitely saddened by this as we try our best in these times of uncertainty to accommodate all potential clients needs . 

  Customer response

  06/13/2022

   
  Complaint: 17286404
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

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