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Business Profile

Landscape Contractors

Hy-Tech Landscaping
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Hy-Tech Landscaping on 05-05-2023 for 4 specific landscaping projects. The first 2 were for a patio and paver repairs which were completed on 06-07-2023 and paid in full. The last 2 items are for deck repairs and on June 15th I was informed via text from *************************** that I would be receiving an email with the approximate start date. On June 21st, I texted *************************** for a follow up and I have not received a reply since. I then started calling the main number ************ and that is an answering service. I called numerous times without any return phone call. I then sent emails which are attached. I would like to know if this company is still in business and if yes, I want a start date for my contracted deck services and the finishing of my wall where they took down the previous stairs (wood replacement needed). If they are no longer in business, I would like to know that so I can start getting other bids as I'm locked into this company with a signed contract for services.

    Business Response

    Date: 08/07/2023

    Greetings we apologize for the delay in responding due to our  manager getting the facts together from our ************* chief that we on site for the project as well as *************************** the architect in charge . Hytech landscaping did provide services to the the ******** home on a four phase project, which was a brick paver patio and bricks steps. We also provided some maints to the existing brick pavers . The first phase of the projects were completed in a timely manner and to completion as per contracted agreement and were satisfactory to the customer and paid in full . The main crew chief had a conversation with the homeowner , and did advise that the decking crews would be quite sometime behind on scheduling and the possibility of not being able  to start for a while . Based on the conversation the homeowner wasnt to happy with this and did not submit the necessary deposit for the decking projects. We took this as she was canceling the secondary projects , in good faith we accepted that decision. Next to the comment we didnt apply a board where her existing decking was removed this wasnt part of our projects description. I spoke with crew chief he stated the side a the house had a small void on the fascia of approximately 3-4 feet this is a siding concern , we dont provide those kind of services . We kindly ask to close this file as satisfied. 

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