Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchases a Linhai Big Hammer cart on 6/9/23. The heat is excessive coming out of the vent under the front seat and the engine is excessively loud. I contacted the company on 7/11/23 and was told to contact a golf cart repair shop. I did that and no one in my area will even look at this when they found out where it was purchased from. I called today 7/12/23 and asked for a return and refund and was told I had to contact their parts department. Have called and still waiting on a return call. I am not sure sure what is wrong with the engine but it is too loud to even drive. Just requesting a refund only

  Business Response

  Date: 07/17/2023

  Please keep in mind these are air cooled units and it is the middle of summer. I talked with the parts manager **** and he stated he talked with you and told you another customer used the heat shielding wrap under the seat if you wanted to try that. As far as the noise, these are gas operated machines and are not meant to be quiet like an electric golf cart. If you want us to look at it you are welcome to bring it in to us and we will have our techs take a look at no cost to you.

• Initial Complaint

  Date:06/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not share contact information with this site. They are just as bad as a bill collector. I shared my phone number and I have been recieving a call every morning since. I called the company and I was told that they could not remove me form the call list and it would stop after about a week.

  Business Response

  Date: 06/23/2023

  Very sorry for the hassle. I will send the number you have listed on here to my boss and have him take it off the call list.

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new golf cart from great sports **** they delivered the 400 cc gas golf cart When I started the unit, it ran but after a few minutes the hot temperature light went on. I turned it off and checked all fluids and everything seemed to be right. Contacted the seller and they advised to take it to a repair shop. I took it to a repair shop and he advised me that the unit had serious cooling problems and he could not repair it and that I should send it back to the seller. We contacted the seller and **** who we talked to was very rude and has not gotten back to ** and after many calls not given a solution to the problem and has refused to take the unit back and give ** our money back. The total cost of the unit was $9850.00.

  Business Response

  Date: 06/02/2023

  We have received the 400cc golf cart back to our warehouse on 6/1. The customer's refund check will be processed and sent to the billing address. Thank you.

• Initial Complaint

  Date:05/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They shipped a USED damaged golf cart to me. The golf cart has broken handles, no power, defective brakes, broken windshield and dents. They asked me to remove previous reviews I made and they would pay for everything to be fixed. They lied and ran. I paid for a NEW golf cart and this one had miles on it. I have checked all the reviews online and they are buying them. FRAUD. Someone needs to go after them before they keep s******* people over.

  Business Response

  Date: 05/31/2023

  *************** is working with our parts and warranty team in getting all warranty issues handled. This does take time since some parts will need to be ordered from the manufacturer and shipped to us. We will continue to assist *************** until all issues have been solved.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***/ snowplow on2/27/23. It's a 125cc model that they demonstrated in a video plowing snow. The plow showed up first, then the *** arrived 3/30/23. In assembling the *** and plow it was missing the one part that enables the plow to be attached to the *** called the receiver, making it a"plow". I have made many calls to this company and given many different stories of why or where or what happened to the part. I've been told by a "****" the tech. mgr. that it was being made and should be shipping the next day more than once. Still NOTHING! I just want the part to complete what I paid for and this company appears to not care about being honest! Their "how to assemble video" shows the part that they won't provide and I paid for.

  Business Response

  Date: 05/04/2023

  Very sorry for the delay in receiving the part needed to complete your plow. We have finally received the part on 5/2/23 and immediately had it shipped out on 5/3/23. The estimated delivery for the part is 5/8/23. We appreciate your business and if there is anything I can help you with please feel free to call me at ************ and ask for ***.

  Tracking for part -

  Carrier - www.ups.com

  Tracking # - 1ZWE00100399359740
  

  Thank you

   

  Customer Answer

  Date: 05/09/2023

  
  Complaint: 20007618
  
  I am rejecting this response because: I have the "receiver" mailed finally but is clearly NOT the one as shown in their own pictures of a receiver mounted on a horizontal plate with 4 bolts on the horizontal plate, the horizontal plate is bolted into the front end piece below, with provided mounting of holes for the receiver bolts . The mounting of the "new" receiver is a square tube with a small plate across the end and a matching plate to sandwich around the front of the frame is my guess ( no picture of this replacement  receiver was shown anywhere to even demonstrate how to mount). I would NEVER have purchased this unit if I had seen this poor, weak and NOT what was shown part!! Replacement with the advertised part would be the CORRECT way to settle this.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/18/2023

  It is 100% the correct part and the part that is shown in the advertisement. Those are built by our in house welder who has been making them for nearly a decade. We have never used a different attachment for the plow and never will since these have proven to be by far the most stable. 

  Customer Answer

  Date: 05/21/2023

   
  Complaint: 20007618
  
  I am rejecting this response because: These are the comparing photos, black ATV from GSI website demonstrating the 125 ATV we were purchasing, red ATV is the one I purchased. The black ATV has the receiver I was expecting to have purchased, horizontal plate under the square tubing of the receiver and the red has the receiver I received with the plate on the end of the square tubing with a plate to be bolted on the other side of the frame. The bolts sent with the receiver GSI sent are 2" too long, I used bolts that fit for it to even be tightened down and had to cut the plastic piece for it to fit. There is no assembly instruction other than what a customer service person told me over the phone, leaving out the part about needing to cut things to make it fit. With the pictures from GSI's own website showing what I was expecting, the low budget hardware that GSI sent and the complete lack of concern of what they were trying to slide by and get away with, a conversation from some person from GSI acting like their own pictures show something when it's not. I waited 2 months to have ***** ship this and the company selling it LIE about their product.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We was told we had a 12 months warranty on the Golf cart we purchased to cover damages while the golf cart was being delivered not to worry if any damages occured and all it parts. The radio Saferwholes installed did not work, the golf cart whindshield was broken and pieces was missing, and there is a deep scratch on the foot bumper. We was told by Safer wholes to take the golf cart to a golf cart location, to be diagnosed, told to return it back to them they would give ** a new golf cart, then told they didn't have the color we wanted and we had to pay another $300 to upgrage. Also, on our original paperwork signed with the **************** Safer Wholesales deals with, we called them to express our concerns, that I wasn't allowed to complete the credit application explaining we had to exchange the first Golf cart due to false advertisment. Equity ******************* they too refused to change the paperwork, and kept have the wrong golf cart listed on they finance agreement, **Machin Blue. We changed to a Evolution Golf cart because the golf cart information was misleding, we could not use the **Machine on regular golf courses, after told we had to pay a 25% fee charge for exhange so we decided to order a different golf cart, an Evolution, pay an additional $300 to change when their advertisement was incorrect. We had the golf cart diagnosed, in ********. The radio we paid $499 just was installed and it never would have worked due to an inline leading to the rado not there to make the radio work along with two other issues, I have the diagnosis report. The windshield for the golfcart was hand delivered in a piece of light cray paper, broken and pieces missing, we had to order a new golfcart wind shield, cost $239. The deep scratch, $50 on the foot bumper moth likely came from the golfcart being delivered in a 4X2 pickup truck not being wrapped up and driven unsecured in a 4x2 pickup truck over three hundred miles from ********* ********. We were told many lies.

  Business Response

  Date: 05/03/2023

  As we told ************************* on 4/24/23 we have no problem paying the $275 for the repairs that needed to be done and we will issue a refund check back to them. However the other ********************* has attached to this complaint is for an Extreme Sound Bar for $500, this we will not pay since this is an after market purchase. We are very fair with our customers and have no problem covering expenses of legitimate issues on items we sent.

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 19988957
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 05/04/2023

  The radio innstalled I paid $499.00 and it never worked, due to parts missing and was not hooked up right. The golfcart windshield was broken upon delivery, we did not know until we called Safefywholes to discuss about the windshield missing parts and there was a deep scratch on the foot bumper. We had to order a new winshield and a new radio and have the scratch repaired as best it could. Motor City Golf Classis diagnoised and replace the radio said the radio would never worked (upon delivery) due to parts missing to make the radio work we are asking for all the expenses paid which came to $775.00 pluse the $499.00 Safeferwholes charged ** for a radio that never worked or was never placed. We paid $239.00 for a new winshield and $500.00, both was damaged. We are asking for the money we spent to replace the items broken/not working. The total comes to $1513.00 and other expenses caused due to Saferwholes lies and damage caused by the delivery person and Saferwholes sending and charging me for a radio that ould never work due to parts missing when installed. I missed a day off work,$500.00 due to stress and trying to work out a solution with Saferwhole. As I stated , Saferwholes lied about their warranty to me, had I known they were lying and I had no warranty, I would have canceled in three days.

  Business Response

  Date: 05/05/2023

  If the windshield and the radio were broke and needed replacements then through the warranty you would have been sent replacement parts for free. However the warranty does not cover after market parts that you purchased on your own. We never authorized the purchase of those parts and the warranty does not state any where that we cover purchased parts. No one lied to you about the warranty, you simply chose to purchase after market parts and expect ** to pay for them. Like I stated in the previous message, you had a $275 bill for the things that needed to be fixed and we will be covering 100% of that bill. 

  Customer Answer

  Date: 05/06/2023

   
  Complaint: 19988957
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 05/08/2023

  The radio that was installed, NEVER would have worked due to parts missing to make the radio work per Motor City Golf Cart Classic who did the diagnosis on 4/21/23. Saferwholes installed a radio that did not work and charged me $499. I asked for a new radio several times never knowing that the radio would never work and not once did Saferwholes offer to place the radio or return the money they charged me. Also, the windsheild was broken on arrival. We were told by *********************** and **** many lies, to do a diagnosis. We asked to return the items but never received a ticket to return the items. I shold be paid for a radio $499, $275 for the diagnosis completed, $239 for a windshield we were told By *********************** he would send a new one and for the foot bumber a $50 credt, which I never received. I sent a text message on 3/18/23 concerning all the issues to Saferwholes but told many lies. Last, Saferwholes led me to believe we had a warrantyto cover all damages, defects upon arrival which a lie. There is no warranty. The total including everything comes to $1063 and could be higher should I have missed something.

  Business Response

  Date: 05/12/2023

  You say you texted ** for replacement parts on 3/18/23 but the diagnosis wasn't completed until 4/20/23. On 4/21/23 the very next day you purchased the aftermarket radio and had it installed while they were doing the repairs according to the receipts you have posted. You have sent another receipt from **** for a replacement windshield you purchased on 4/5/23 instead of letting ** ship you a new one for free. You not allowing ** time to send out replacement parts is not ** lying about the warranty. At this point however you have done a chargeback for a $700 credit card charge and have that money back. The bills for the $275 for diagnosis/repair, $239.00 for the windshield, $37.05 for the uhual, and the $50 for the scratch which comes out to $601.05. We will not contest that credit card dispute and you can use that money towards those fees. We feel this is a fair middle ground to complete this complaint.

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 19988957
  
  I am rejecting this response because I was charged $499.00 for a radio that only cost around $55.00, that never worked from the beginning along with a broken windshied we repeatedly asked for a replacement but you and your staff NEVER had the intentions on sending us replacement parts. Also, it doesn't take over a month to do the right thing about your customers who purchased a $11,300 golfchart your company installed a radio that never worked and hand deliver a broken windshield. Yes, we relaced those items because several weeks past and, we had an outing and we never got replacement parts we were told would be shipped out, this was before the diagnosis was done. Also, you said the warranty would have covered the parts, why did we have to wait for the warranty and told to get a diagnosis which cost me $275. Once again, the charge for the radio you charged me is $499.00, the broken windshield $239.00, diagnosis $275.00, and the scratch $50,00 comes to $1063.00 - $700.00=$363.00 difference. I will not take that loss for something was not right from the beginning. I am willing to accect $393.00 plus you not protesting the $700.00 I placed on my charge card aong with the future repairwork for the hole drilled in the golfcart body where the whole made to install the wires near the front right headlight. That hole drilled has cause rust damage I must have repaired and should not have been drilled there.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/22/2023

  We have approved the additional refund for $393 for repairs. The refund check will be sent to the billing address and please allow a couple weeks to receive. A new sales receipt showing the refund has been sent to your email as well. If there are any parts needed in the future a part request form must be filled out on Saferwholesale.com and the part will be sent from our manufacturer. We will not cover any additional part purchased from a 3rd party dealer.

  Customer Answer

  Date: 05/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 08,2023 I purchased a Harley ***** kit. I received a lot of unsafe welded material. I wasted $ ******* or I can spend an additional $ ****. Or more to have it reworked to be safe.

  Business Response

  Date: 05/01/2023

  After receiving the complaint our parts and warranty team reached out to *************************** and after speaking they came to an agreement to keep the item for a discount.

  Customer Answer

  Date: 05/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date: 08/06/2022 Order#: ***** Shipping to: ********************* Cost of golf cart: $7,354.90 We have been in contact with this company that sold ** the golf cart. The brake system failed (brake pad fell off, the cart would no longer start without proper brakes, not driveable) after owning the cart for 3 days, clearly an issue with the golf cart being assembled poorly. We contacted them to see if they could offer a replacement part so we could fix it, and they told us the parts were on back order. We have continued to contact them since August, and they will no longer respond to our e-mails. We have contacted other establishments and cannot get replacement parts from anywhere else. We have been making payments on this golf cart for months without being able to use it.

  Business Response

  Date: 04/28/2023

  Hi *********************,

  Very sorry for extended wait time on the brake assembly. I have been in communication with the manufacturer since receiving this complaint to make sure they get this part from ***** and send it out to you. I am not sure why they haven't done this yet since the part was paid for last year and was suppose to ship to you once back in stock. Today 4/28/23 they have informed me they will me receiving the part Friday or Monday and will ship it out the next day. The moment they have the tracking numbers for me I will email those to you.

   

   

  Customer Answer

  Date: 05/04/2023

   
  Complaint: 19960039
  
  I am rejecting this response because:
  Even after responding to this BBB notification saying that they would provide an update and tracking number on the part by either Friday or Monday, and here it is Thursday (one week later), there is still no response or communication. It is evident this company takes money and leaves people high and dry at the first sign of trouble. The lack of customer service, or even communication is appalling. When I first entered a ticket for service with them, they responded with a lot of enthusiasm, sadly after 6 months of being dragged along I have realized they have lied and continued to avoid me in hopes that I would just forget the problem and go away. I only wish I could warn others about this company so that they can avoid the trouble I have been through. 
  Sincerely,
  
  *********************

  Business Response

  Date: 05/04/2023

  The part was shipped out Monday 5/1 as promised in the response, on 5/2 you were emailed the tracking info, and the part was delivered on 5/3. I
  have attached the proof of delivery from *** to this response. You can also find the proof of delivery by going on www.ups.com and use the tracking number 1ZWE00100396337251.

  Customer Answer

  Date: 05/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/16/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON FEBRUARY 21, 2023, I PURCHASED A HARLEY ******** ROCKTTEER OLD SCHOOL BIKER SIDE CAR MOTORCYCLE SIDE CAR KIT. VALUE WITH SHIPPING AND HANDLING $2823.90, ***** #G751494. THEIR WEB PAGE ADS SAID THAT IT FITS ALL HARLEYS AND THAT ALL MOUNTING HARDWARE IS INCLUDED. ON THE ***** RECEIPT IT STATES THAT SOME ASSEMBLY MAYBE REQUIRED (SEE ATTACHMENT) DIDN'T SAY THAT I WOULD HAVE TO FABRICATE MY OWN PARTS. EMAIL ATTACHMENTS ARE INCLUDED AND THE PROBLEM IS THAT THE SIDE CAR KIT CANNOT BE ATTACHED TO MY HARLEY ************************** IN THE EMAILS WITH *** (PARTS MANAGER FOR GSI) HE BASICALLY SAYS I HAVE TO MAKE MY OWN PARTS. SINCE THE SIDE CAR CANNOT BE USED FOR IT'S INTENDED PURPOSE I WANT TO RETURN IT FOR A FULL REFUND AND FOR THEM TO PAY THE SHIPPING BACK TO THEIR FACILITY.

  Business Response

  Date: 04/24/2023

  What *** was saying is the kits come with universal mounting hardware and that hardware will need to be fabricated to fit each customer's different bike, not that you need to make all new mounting hardware. Today 4/24/23 we have received the return for the sidecar and a refund for the item is being processed. Please allow a few business days for the refund to reflect on your account. Thank you. 

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 19942372
  
  I am rejecting this response because:

  Hi, I have not received payment for the returned sidecar, and they have not contacted me at all
  
  Sent from *****************
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/05/2023

  The refund has now been completed and you have been sent the refund receipts to your email address.

  Customer Answer

  Date: 05/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  I do want to add however that I am extremely satisfied with your response and your timeline. It was just incredible.

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Mini Jeep order # ********************* # ****** on **/**/******** engine on the Jeep blew a gasket - confirmed that the engine was assembled incorrectly. This was only used for less than 2 hours before it blew the gasket. We purchased an extended warranty. We have called, emailed, and waited on hold to get this resolved. The company refuses to correct the issue, even though we have purchased a warranty. The parts department sends the wrong parts and does not answer emails or phone calls. We have tried for weeks to get this resolved. We paid over $4,000 for this Mini Jeep. We just want the Jeep to run like it should.

  Business Response

  Date: 03/31/2023

  Since *************************** has made the warranty ticket to let us know he was having trouble the parts team has answered every call and email. ***** asked for replacement gaskets which we have already sent but after receiving them he is stating they are the wrong size. We asked ***** for the measurement of the original gaskets so we can send out the correct size and as of 3/31 this is where we stand. In no way are we dodging the ********* calls and emails and we have already sent out some parts and we will continue to assist them until the problem is resolved.