ComplaintsforGolf Mill Ford

• Initial Complaint

  05/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am writing this email due to me being an unhappy customer. I gave authorization for my credit to be ran only as soft inquiries when inquiring about a vehicle. I checked my credit report and found that my credit was ran for a second time as a hard inquiry which impacted my credit score. I am now in the process of filing disputes with the 3 major credit bureaus. This is a major inconvenience and is causing me frustration. My family and I have all purchased from Golf Mill Ford and before this experience was very pleased with the service . I would like to be accommodated as a loyal customer.

  

  Business response

  05/24/2024

  Mrs. ***** is indeed a previous customer who bought multiple vehicles from us. On 5/20/24 ***** came in looking to upgrade her vehicle. After negotiations, we made a verbal deal on a 2021 Ram 1500. ***** was fighting us on her monthly budget to get the payments as low as possible and after we made the agreement we had to secure the financing. We filled out a credit app( attached in the file)with a signature that aucthorizes us to run credit and we sent it to some lenders to obtain the best rates. As we waited for lenders to respond, Mrs. ***** changed her mind and decided she would prefer a different car. We then went back and forth on numbers on a Jeep Wagoneer. Due to the fact, ************************* family are all loyal customers of **********************, we discounted the Wagoneer thousands under the advertised asking price and offered above KKB Value for the trade in. The next day ********************* negotiated with us to get the payments to her budget. We worked with our lenders to make this happen and agreed to all terms requested by her. We agreed to the payment she offered us after the second day of negotiations. ***** decided then she will pass on the deal for now. We would love to continue a relationship with the family so maybe a complimentary detail will help continue our years of doing business. 

  Customer response

  05/28/2024

   
  Complaint: 21747309
  
  I am rejecting this response because:

  If you read the text messages between me and ***** who was helping me out with the process, he SPECIFICALLY told me that this would be for a soft pull not a complete credit check. So unless you are misinforming customers of this false information. I specifically said even in the messages that I express how I did not want my credit to be ran and it was only for a soft pull for ***** I had asked more than 3 times about my credit being pulled. I was told by your employee that it would not be ran. So therefore I signed a paper that did the opposite of what they told me. Which is unacceptable at the same time. Its really funny how they say I authorized it when I didn't and have the text messages from your employee stating different and that I should have been notified that my credit was going to be ran. So I feel this needs to be publicly put out! I will make another complaint on them having customers sign documents that don't even pertain to what on them. What they did was not right, and I can see how car dealerships get off on scamming people. I have been a customer for years and this is what I get.
  
  Sincerely,
  
  ***************************

  

  Business response

  06/08/2024

  The document you signed is you giving us the authorization to pull your credit, The same document with your signature, We pulled the 2 soft inquiries like mentioned to to get your average score between trans union and Experian to get you the best possible rate available to you. We did not submit you to the banks for a loan. In a nut shell that is a soft pull to see your score as mentioned previously. Thank you.

  Customer response

  06/10/2024

   
  Complaint: 21747309
  
  I am rejecting this response because: Again if you read the text messages between me and ****** it clearly states that the manager should have asked me to run my credit before doing so because I was getting the credit alerts. I have made 4 disputes to the credit bureau because of this situation. I have attached the *** Report I had to fill out and send it to each of the credit bureaus. It clearly states the **** finance companies that pulled my credit. First you say that I gave you permission to run my credit, then you say my credit was not ran that it was a soft pull. Which one is it This dealership is a scam, they try to confuse their customers and that's not right. They know what they did, and they are truing to justify with turning I around like if I didn't know what I was doing. I have my paperwork as proof. I get nothing out of trying to make up stories. this is a bad dealership period. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 5th on the Golf Mill website, I saw an offer for a 2023 **** Escape Active for a selling price of $21,997 ($8,843 GMF Savings). On top of that, when you clicked "personalize payment," there was an additional $5,000 **** Cash. I was quoted an ALL-IN price of $19,483. Once I completed the online application, I received an email with a breakdown of the price. Once I arrived, I spoke with a salesperson. I showed him the printout. He looked at me as if I was crazy. I proceeded to show him my computer and walked him through the application process that I did and showed him the price. He said he needed to check with his manager and wanted us to do a test drive first. A different salesman proceeded to work with us. He came back and quoted me $27K for the car. I was confused as I gave him the paper that showed $19K for the car. He proceeded to explain that the ($8,843 GMF Savings includes all rebates and you need to qualify for each of them individually and that the $5,000 **** Cash was included in that GMF savings). I proceeded to show him the website and point out that it showed $8,843 GMF savings and a $5,000 **** Cash as separate discounts. After a while, the manager finally came. I proceed to then show the manager the website and the offer printout. After a lot of back and forth he saw the website once again and realized that, oh wait, the website is breaking these out as separate discounts. He proceeded to say that the website was wrong needs to be fix4r. He went back and said that since we saw the internet price and that they want to somewhat honor it, that they would sell the car to me for $23K. I literally brought them in an offer that I received from their freaking website. The entire time I was treated as if I hacked the website and brought in a made-up price. The reason why I came in and wanted the car for the $19.5K price was because their website showed the car for the price. I was tricked by their intentionally deceptive marketing and I am very upset.

  

  Business response

  05/09/2024

  *************** i would like to start with apologies on this matter . We are nr #1 volume store in ******** for 17 years running and belive me this didn't happen by having highest prices in town . We are all about volume and taking deals but not always work out this way and your case is perfect example .What happen in this case was a error in our website that was deducting rebates twice .What i mean by that when went on our website and click on this particular vehicle -factory incentive was $5000 in rebates -then you proceed to get out the door price and system deducted another $5000 again. I'm attaching email from our software provider with full explanation on that . In addition this vehicle was removed so there is no further confusion . Any vehicle that is advertised on our website you can purchase for advertised price plus tax ,title and lic. Once  again i apologize for this and if there is any other questions feel free to call me at ******************** .

  Godo afternoon,
  On Golf Mill Ford, the Digital Retailing tool from Dealer eProcess was sourcing the incorrect selling price which was adding in the rebates and incentives twice to the price. 
  This issue has since been corrected and the site is now updated.
  
  
  --
  
  *********************
  Senior Account Executive, Dealer eProcess
  ************  |  dealereprocess.com
  
  
  

  Customer response

  05/10/2024

   
  Complaint: 21681623
  
  I am rejecting this response because: I believe the advertised price should be honored. I came in with a printout from the website, as I trusted the website price and came in wanting to buy. I explained to the sales people and even over the phone.

  Though I want to thank you for the response and sharing how there was an issue with the website and for owning up to it. I do believe that to truly own up to this mistake and showcase how your the #1 volume dealership would be to honor the price I saw and printed out.

  As my time was wasted and I was humiliated because of it. I came into your dealership with the print out wanting to buy the car at that price, I even called asking about the price. After so much back and forth I was made to be delusional. But in fact I was right, that was the advertised price. I now understand that that was a mistake on the system but as a dealership you should honor the prices on the website. I came in with the printout wanting to buy the car at the advertised price of $19K. 

  
  Sincerely,
  
  ***************************

  

  Business response

  05/13/2024

  *************** i understand your frustration but there is nothing i can do about that except providing you with a email from a website company that they are own this mistake . This vehicle has been removed from our website and pricing is corrected now so if there is any vehicle that interest you -it could be purchased for advertised price .Also worth mentioning - for example if you spec one today for factory order -price that you see online its not always a price that you pay when vehicle arrives . There is no price protection due to change of materials pricing ,suppiers etc .I hope this a better explanation and if there is anything i can do to help please don't hesitate to reach out .Thank you .

  Customer response

  05/14/2024

   
  Complaint: 21681623
  
  I am rejecting this response because: again I called and asked about that price. I came in and walked through the steps. The sales person achknweleged that that was the advertised price, though it was wrong. I was able to get that price by filling that application, even after a few days.

  i Understand that was a mistake but that was on your site for a few days and when I came in I was able to show that price. I get it that now its off your site but I see that price the salesman acknowledged that I indeed saw that price.

  Sincerely,
  
  ***************************

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I just found out that they are charging me an additional four years for a 2022 escape I only agreed to a three year lease and they are charging me an additional ***** that I did not agree to I never wanted to buy a car I have leased my last three cars I will paying for this car until I will be almost 80 years old

  

  Business response

  03/05/2024

  *************** would like to help you with your matter .At the beginning i would like to tell you that you didn't lease a car -you purchased a vehicle. You took a program that is called a flex buy -it means that you financed this vehicle for 75 months .Your first 36 monthly payments were set at $356 and after that your next 39 payments are set to be at $478. If you don't want to keep your car any longer, we would more than happy to purchase your car from you. If you were leasing this vehicle ( wchich you are not ) you would be obligated to return this vehicle by now just so you know .Please let me know how do you want to proceed and we will be happy to help .Thanks

• Initial Complaint

  02/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 26th my family and I went to Golf Mill Ford looking for a truck for our businesses. A salesman helped us finding the truck. We spent around four hours dealing with prices and banks. Around 9pm we agreed to a price for a F250 2017 preowned. We signed papers and drove home. On my way home I realized that the right rear light was not working properly. I stoped and not just the rear light wasnt working but the front right headlight wasnt working either. I texted the salesman and he told me hed take a look into it. Next day I needed the truck to transport furniture from point A to point B but we realized the tailgate and side mirror werent working either. We also noticed some metal noises under the truck when driven and informed the salesman.After about a week the salesman contacted me giving me a date to bring the truck in for service. When I asked him if I was going to pay something he said he wasnt sure. He needed to verify what kind of warranty I had. He found out what kind of warranty I had, telling me it was one of the tops so told me to turn the truck in. I did turn in the truck for service on January 9. Two days after, ************ called me to let me know the warranty company would contact me to explain what had happened.After having that conversation with people from the warranty company, **** let me know that they didnt want to make the warranty valid. So I spoke to the preowned sales manager *****. This guy made me wait over 2 hours, just to tell me he was going to look into it and just fixed my tailgate after! When I asked him about the rest he told me he couldnt do anything and he was going to speak to his boss ****** who *** never met. After almost 3 weeks without a truck I went to the dealer and just took it home because I was truck less. The sales person told me ***** wasnt working that day but that hed reach out to me. This was around January 18th, today is February 9th and I have yet to hear back from him, unbelievable!

  

  Business response

  02/12/2024

  ******************* i would like to address couple of your concerns. In your complaint you are stating that we never fixed those issues and its not true . First of your truck has been purchased with ****** miles on it and you purchased that as is 

  You did buy a extended service contract policy and most mechanical issues will be covered -rest it was fixed by us -so i really don't understand what is the problem. I'm attaching paper work with repairs for your review .

  If there is something that you still not happy about you can contact me directly and i will be more then happy to help . Thank you 

  Customer response

  02/18/2024

   
  Complaint: 21273399
  
  I am rejecting this response because: like i said before i had to take the truck home because i needed to go to work. You guys had the truck for almost two weeks and didnt finish fixing all the problems. I couldnt spend more time without a truck so i took it home with a broken side mirror waiting for an answer from *****. Never got that call back.
  
  Sincerely,
  
  ***************************

  

  Business response

  02/20/2024

  ******************* as i stated before all the issues have been resolved before .To remain you that you purchased a truck with over 100k miles and as is condition .

  I'm attaching our service records for your review.

• Initial Complaint

  01/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hello,I am writing to complain about the unfair treatment and practices experienced at the Golf Mill Ford located at *************************** in *****, ** 60714.On Jan 27, ****, I went to the above mentioned dealership in order to see what cars they have available for sale.As soon as I arrived at the dealership I was asked to sign a paper in order to give permission for my credit score to be verified and I refused to do that explaining that I would like to first know if I find a vehicle that I like and then decide if I want my credit score checked. However, even I refused to sign or have my credit verified, the person assisting me at the dealership pulled my credit a few minutes after and when I told him that I just received a notification that he verified my credit without my permission he apologized saying someone else at the dealership did it, it wasnt him.Moreover, after pulling my credit without my permission, the sales person told me that I only have the option to choose between the 3 cars that he said they have available for me at that dealership- one very expensive and the other two very old.This is very frustrating because they took advantage of me and verified my credit without my permission then forced me to choose between the 3 cars that they wanted to sell without giving me the opportunity to choose what I want.********, not only did they pull my credit one time, they pulled my credit 2 times, for two days in a raw. When I told the manager that this was very inconsiderate to do because my credit is negative affected by them pulling it two times , for two consecutive days, he said, we are sorry, we forgot that we already pulled it once.What they did at the dealership makes it so much harder for me to purchase a vehicle because I now have two hard inquiries in 2 days without me giving permission for that. Being a woman, and more vulnerable for not having much knowledge of cars, the ********* dealership took complete advantage of that fact and denied me the right to refuse to have my credit score verified or ability to choose a vehicle that I wanted instead of having to choose between the 3 cars that they really wanted to sell.Attached please see proof from Experian credit bureau showing the two hard inquiries made by the Gold Mill dealership on my credit report on two consecutive days. Thank you for your time and consideration,Best,************************* ****************** **************

  

  Business response

  02/01/2024

  ************* we are so sorry that you feel that way. We would love to help you and sell you a car of your choice, but your credit history is not allowing us to do that. Also, you mentioned that we ran your credit without your approval. I would like to politely decline that because you are the one that went online and fill out the credit application yourself including your household income ,employment information etc. .We will be more than happy to provide you with your online inquiry -in case you may be forgot that you did that .Golf Mill Ford is not a finance institution we just in between you and the banks -but they are making a final decision if your credit is worth the risk .If you have any questions, please free to reach out to us and we will be more than happy to help you . Thank you.

  Customer response

  02/09/2024

   
  Complaint: 21222841
  
  I am rejecting this response because:

   

  Dear Ms./Mrs.,
  Its a shame for you to overtly deny the proof that I attached to this complaint from ********************** showing that your dealership verified on two consecutive days my credit score, on the 26th of January and 27. I want you to send me proof where I gave you permission to verify my credit score 2 times. On Jan 27, I refused to sign and turned back the paper given by your dealership when asked to give permission to have my credit score checked. However, you did not even took time to consider my refusal, you run my credit without my permission 2 minutes after I refused to do so.
  How my credit score is, low or high, does not give you permission to run it without my consent. You run on purpose the credit of individuals multiple times to damage it enough so that they feel forced to purchase a vehicle from your dealership for other places will not sell given the multiple hard inquiries done by you on the credit score.

  Again, I am attaching to this response documents (from the **********************) proving the two hard inquiries done by your dealership on my credit score, on Jan 26 and on Jan 27, ****, and I want you to send back documentation proving that I allowed you to verify my credit score on those two days, on Jan 26 and Jan 27 of ****. 

  

  Business response

  02/12/2024

  ************* i'm attaching your online aplication with a permission to run your credit .Just to remain you by giving us this information every lender has the right to look at your credit -i hope you understand that .

  We don't make those rules -banks do .I'm attaching our communications for your review .Thank you 

  Customer response

  02/14/2024

   
  Complaint: 21222841
  
  Sir,

  Your dealership illegally run my credit on Jan 27. I never allowed you to run my credit score 2 times, on January 26 and January 27. Send me proof, where I allowed you to run my credit score two times, on two separate occasions. You avoid on each of your response to send proof where I gave you permission to run my credit score two times. Again, I am attaching proof from ********************** showing that your dealership made two hard inquiries, meaning run my credit score 2 times on January 26 and Jan 27.

  Why did you need to run my credit score on Jan 27 if you already run it on Jan 26? 
  Why did you run my credit 2 times? Why did you ask me to sign again giving you permission to run my credit on Jan 27 if you run it the day before? On Jan 27 you asked me to sign the document to give you permission to run my credit and I denied to sign, gave you the paper back and told you dont run my credit because you already did! However 2 minutes after I refused to sign you went and run my credit without my permission. When I told the person who run my credit that I will complain because I just received an alert that you checked my credit without my permission, he said dont do that, its not smart because it will be hard to proof we did run your credit without your permission.
  

  Why did you run my credit on Jan 27 if you already run it on Jan 26? Wasnt one time enough to run my credit, did you lose, forgot that you already run my credit the day before? 
  

  You have no consideration for people and lie overtly on already your second response to BBB. I hope someone other than you reads my message and finds a resolution because its pointless to talk to someone who is openly denying to take responsibility, lies , and wastes my and BBB time.

  I need proof , that on two separate occasions I allowed you to run my credit. 

   

   

   

   

   

   

   

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my car in mid August of 2023, I had the car for 15 days before the engine went out on it. The car was never inspected before being out on the lot, the car had multiple issues that unfortunately happened after I left. Golf Mill Ford has been running me around in circles for the last six months, one day its one story the next its something different. Theyve given my car back three or four times saying its fixed, each time I got it the check engine light was still on. The *** *****, refuses to be in contact with me and just has me speaking to different sales associates. The one and only time he showed his face he yelled at me telling me this was all my fault for not getting a newer car, and not knowing more going into this. They havent helped me, they havent fixed my car.*********************** sold me a bad car, he had JoshCrawford pick up his pieces. **** tried to finance me into a second car instead of REPLACING the current. He sent me out all day with ************************************* looking at cars telling me they were to replace my current lease. At the end of it all he said actually its for an entire second car to own I have to keep paying the broken one. I left upset telling them to figure it out and fix the Buick. Weirdly 12AM that night ******* was TEXTING ME, saying it is my day off tomorrow but here is my personal number if you need ANYTHING. Not a single person did anything of this kid messaging me at midnight. No one helped with my car just left it be. I showed up again upset being ghosted from **** for weeks, no updates on my car. I ended up speaking to *************************************** he said that ***************************** put him in charge of the situation sad because ***** said ** only be dealing with him from here on out,saw him once and never again. ****** has done nothing but continue to run around in circles sending other people to do his work for him instead of handling it like he should. I gave him a full list from my mechanic and they still gave me the car back BROKEN

  

  Business response

  02/20/2024

   ******************* your vehicle has been fully repaired and we provided you with a loaner ********************* this time that your vehicle was being work it on .No one here was avoiding you or not responding to your communications .

  Sorry to hear that you fell that way but i believe all your issues have been resolved .Thank you 

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a *********************************************** June of this year.Upon selling me the car, the salesman said the car did not go through normal inspection but he -promised- if I provided a list of things to get done, he would get them done no problem. He gave me his card and his phone number to be able to provide this information to him. His name on his card is ********************Upon my inspection of the vehicle the dealer should have conducted, I found numerous things wrong and broken on the vehicle. -broken taillight -dysfunctional usb ports -needs alignment -missing rearview mirror (which shouldn't have been sold to me as operating a vehicle without the rear view mirror may be illegal)-broken side mirror adjustment -broken speaker -leaking axle fluid I told Kuba about all of it on the promise he held to me as a customer of this dealership.He proceeded to take weeks at a time before responding.He also would only schedule one service at a time, knowing I have to drive from ****************, ** to *****, **. (About an hour drive one way)To get the rearview mirror done - 2 months after purchase To get the usb done - 3 months after purchase.I would attempt to communicate with him only to be ignored, various times.Upon arriving to dealer for usb repair, the place was flooded and the service rep said he would call me when they're back in commission. He never did.I called the general manager twice. I had to get most of the work done at a different dealership.They refused to do the taillight even though **** promised me they would get it done when initially purchasing the vehicle. The entire dealership has been evasive and rude. I've had my car waiting at the dealer for 3 weeks now with no progress, driving a loaner.I was very patient considering this work had to be done 4 months ago. The communication has been horrible the entire time. The taillight should be done at no expense considering I was promised it fixed when I purchased it.

  

  Business response

  10/28/2023

  *************** we are so sorry that you fell that way . After speaking with ********** your salesperson and reviewing all paper work we  don't have any records  regarding your tail light replacement . Also it came to my attention that everything else has been repaired and you were provided with a loaner vehicle that you are holding hostage now and not willing to return .We have a form at time of delivery that is called // WE OWE '' wchich means if there is anything owed to you its clearly spelled out . I'm attaching for your records -only item listed on it your mirror and its already fixed . Also i would like to inform you if by Monday you won't return my vehicle back i will take a legal action and will report this car stolen .Also to show a good faith effort i'm willing to install your brooken tail light at no charge but you need to purchase parts . We are very reputable dealership and we take pride with customer satisfaction .Please advice how would you like to proceed .

  Customer response

  11/02/2023

  Better Business Bureau:
  
  I put in a complaint for Golf Mill Ford and had the issue resolved. Thank you     
  
  Sincerely,
  
  *************************;  

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used 2015 Jeep Grand Cherokee from Golf Mill Ford in ******, ** on July 15th, 2023 for approximately $ 13, 995 before taxes and financing fees with $2,200 as a down payment. Upon purchase, I was told the vehicle was "Blue Certified" which means: "Models are up to ten years old with less than ******* miles (includes **** and non-**** brands) 90-Day/4,000-Mile ********************* Warranty. Must pass a 139-point inspection. 24/7 Roadside Assistance for 90 days." They also insisted the car had been inspected thoroughly and passed the safety check test with the blue checkmark to prove it. I drove the car for about three weeks when on August 5th, 2023 the car broke down on me and I had it towed to a nearby Firestone mechanic shop. After which, they told me the car had a blown piston so it would need a new engine. About a week later, the car was towed to Golf Mill Ford. Today is September 29, ************************************************************** I would like to get rid of the car and not be responsible for the payments anymore since they knowingly sold me a lemon car. I have been in contact with the dealership and finance company for a resolution to this issue but have not been presented any.

  

  Business response

  10/02/2023

  *********** after carefully reviewing your case  i would like to present some options for you. Vehicle that you purchased  was NOT a certefied due to a mileage on the vehicle.As you stated certification goes back 10 years or ****** miles .This vehicle was purchased AS IS due to ****** miles on it at the time of delivery .Also you were offered a extended service contract but you decline the coverage ( please see attached paper work with signatures ) .The only option i can offer you is to trade you up to something newer with lower mileage. *********** we are very reputable dealership with excellent standing with BBB and i will do whatever it will make you happy but you also need to take responsibility for your actions .Please let me know how would you like to proceed . Thank you .

  Customer response

  10/10/2023

   
  Complaint: 20675771 
  

  I must reject the response I received from your customer service team, and I would like to outline the reasons for my rejection.
  First and foremost, I made the conscious decision to decline the warranty offered to me at the time of purchase. My choice to decline the warranty was influenced by the assurance given to me by your salesmen that the vehicle had undergone a thorough inspection and was in good running condition. I relied on this information in making my decision, and it was a key factor in my choice to purchase the vehicle.
  However, only two weeks after the purchase, the vehicle experienced severe engine damage and eventually became inoperable. This situation has left me deeply dissatisfied, and I believe that I have been sold a lemon car. This experience has had a significant impact on my life and finances, as my credit has been negatively affected due to the vehicle's condition.
  I take full responsibility for purchasing a used car, but I find it unacceptable to pay $15,000 for a vehicle that has suffered from engine damage shortly after purchase. Such an experience is not indicative of the quality and integrity one would expect from a reputable dealer. I entrusted your dealership with my hard-earned money and expected a vehicle that would serve its purpose without any major issues. This experience has shaken my trust in your establishment.
  As a result, I kindly request a full refund of my down payment, as I no longer wish to be associated with a dealership that would attempt to place the blame on my decision to decline the warranty, when it was your assurances that led me to do so.

  
  I hope we can resolve this matter promptly and amicably. I expect your dealership to take responsibility for selling a vehicle in a condition that does not align with the standards one would expect from a reputable dealer. Please contact me as soon as possible to discuss the next steps and arrange for the refund process.
  
  Sincerely,
  
  *********************

  

  Business response

  10/14/2023

  *********** as i stated before -this is exact reason why are we offer warranties for our customers .We do inspect them but this vehicle has high miles and it was your choice not to purchase extended service contract.

  If i purchase a house and month later ******* is leaking do i get a refund on that ? - i hope you understand my point .

  Another option i will be more then happy to trade you to a different vehicle - please let me know how would you like to proceed.

  Thank you 

  Customer response

  10/16/2023

   
  Complaint: 20675771
  
  I reject your offer and I'd like to clarify my position further regarding this matter.

  
  I want to emphasize that I fully acknowledge my responsibility for the decision to purchase a used vehicle. However, my primary concern is the misrepresentation of the vehicle's condition by your salesperson. I, along with my father and mother, were given the assurance that the vehicle was in good running condition at the time of purchase. This information played a pivotal role in my decision to decline the warranty offered. 

  
  The fact that the car was sold "as is" is not the issue at hand. Instead, my concern lies with the tactics employed by your salesperson to persuade me into buying the vehicle and subsequently offering the warranty, seemingly as an additional profit-making opportunity. This raises questions about the ethics and integrity of your dealership's sales practices.
  It is my belief that a reputable dealer should be forthright and transparent with customers, ensuring that the information provided is accurate and trustworthy. I expected to be treated with honesty and fairness during this transaction, and unfortunately, that was not the case.

   I also want to address my concerns regarding the "trade up" offer that was mentioned. While the offer might seem like a solution, it raises several issues for me.
  My primary concern is that accepting a trade-up offer could potentially result in an astronomical car note, which would put me in a precarious financial situation. This, in essence, would be a repeat of the situation I am currently facing with the car I purchased from your dealership. It seems that your primary goal is to sell cars at any cost, rather than ensuring the financial well-being of your customers.
  I expect a dealership to prioritize the long-term satisfaction and financial stability of its customers, rather than simply pushing for more sales. I believe it is crucial for any reputable dealer to provide reliable vehicles and transparent, ethical sales practices.
  I maintain my request for a full refund of the down payment I paid, as the vehicle's actual condition did not align with the assurances given by your salesperson. I hope that we can find a resolution that upholds the principles of fairness and accountability.
  

  Sincerely,

  *********************

• Initial Complaint

  06/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We are looking to buy a car. We found a car we wanted to buy from Golf Mill Ford ********************************************************************************************************************* The website lists the price of the car as $42,215. On 5/31/2023 I I spoke with them on the phone but they would not tell me if there were any additional costs needed to buy this car. On 6/1/2023 I went to the dealership. I noticed the car had next to the standard window sticker there was another one talking about a Premier Protection Package with a options total of $9,995. After test driving the car we went in to discuss pricing. ************************* my sales rep told me that the Premier package was not optional and had to be purchased along with the vehicle. I got up to walk out and a sales manager came out and asked me what was wrong. I said I didn't want a premier package just the car for the price advertised. He said that if I didn't get the premier package then how much over MSRP was I willing to pay. I said that I'm looking to pay the advertised price of $42,215 plus TAX, TITLE, LICENSE AND DOC FEE. They told me they won't sell the car for this price. I believe this is fraud to advertise a price but then demand additional options be purchased to obtain the vehicle.

  

  Business response

  06/19/2023

  We will be more then happy to order you another Transit Connect without a protection package -but we can't remove something that is already installed on the vehicle.

  Those options cost money and we can't just throw them in .Please let me know how would you like to proceed and when can we order another one for you .

  Thank you .

  Customer response

  06/20/2023

   
  Complaint: 20154524
  
  I am rejecting this response because:
  
  Golf Mill Ford advertises on their website the price of this **** Transit Connect as costing $42,215. When I called they told me that is the price of the vehicle.  No one said but you have to take the $9,995 Premier Protection Package.  This is not what an honest business would do.  If the things you added can't be removed from the price then don't list the vehicle at a lower price.  List it at the price it is.  Also when I was at the dealer I said that I didn't want a $9,995 package on top of the **** and the sales manager said "Well then how much over **** are you willing to pay?" This seems like your trying to do a market adjustment to the price of the vehicle.  While it's maybe unfair to do this to customers it is your choice to do.  The issue is listing it for **** when you would not sell a vehicle for that price.  Your suggestion of ordering a **** Transit Connect is very disappointing as we both know that **** is not making them anymore and no one can order one.
  
  So what is in the package?
  
  7 year bumper to bumper protection: This appears to be a warranty so there was nothing for you to install. 
  
  Tire and Wheel protection: This appears to be a warranty so there was nothing for you to install.
  
  Key and Remote Guard: This appears to be a warranty so there was nothing for you to install.
  
  Dent Protection: This appears to be a warranty so there was nothing for you to install.
  
  Windshield Repair: This appears to be a warranty so there was nothing for you to install.
  
  24/7 roadside assistance: This appears to be a warranty so there was nothing for you to install.
  
  Environmental Protection Package:  There would be a spray probably applied to the interior and another applied to the exterior paint.  This would have cost a small amount for the material and labor to apply it.  The rest of the cost of this package would be a warranty in case someone gets a stain or paint fades.  It's something you can remove from the vehicle as a warranty is not something you install.
  
   
  
  Either advertise the price you want for the vehicle including any market adjustment or mandatory option's and packages or else sell the vehicle for the **** price you are listing it at on your website and over the phone.
  
  Sincerely,
  
  *******************************

  

  Business response

  06/20/2023

  As i stated before Paint Protection Package is already installed on the vehicle .I would like to order another vehicle without optional items we will be happy to do it for you .

  Best regards .

  Customer response

  06/20/2023

   
  Complaint: 20154524
  
  I am rejecting this response because:

  So is the paint protection package cost $9.995 on top of the **** price?  If not then how much is just the paint protection package on top of the **** price?  

  Are you saying that you can order a **** Transit Connect still even though **** announced they are no longer making them?

  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  0n 06/24/22 me and my wife purchased a ****** titan XD from Golf mill ford. during a service from a ******. i purchased an extended warranty through them and tried repeatedly to get my truck in for warranty service and was told that they did not have the means to do requested repairs but were able to sell the warranty. i then took my truck to a ****** dealership where i was told that my items may not be covered by warranty due to an emission system deletion. I was never informed by golf mill ford that the vehicle i was purchasing had any emissions control systems removed. i would like to have ****** quote the repairs needed to return the vehicle to a legal state of operation and would like golf mill ford to pay me for these corrections

  

  Business response

  06/06/2023

  We will be  more then happy to look in to this case . If this vehicle wasn't eligible for exteneded warranty we wouldn't sell you one .Please get a written repair order from Nissan 

  dealer and bring it to ** and we will be more then happy to look in to that for you .Thank you .

  Please ask for ***************************** -General Manager or 

  ********************* -General Sales Manager .

  Thanks

  Customer response

  06/09/2023

   
  Better Business Bureau:

  I have scheduled an appointment with ****** to review the vehicle emission system this tuesday Once reviewed I can provide more information to golf mill ford 
  
  
  Sincerely,
  
  ***********************************

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