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Find a Location

Pavilion Payments Check Services LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforPavilion Payments Check Services LLC

    Payment Processing Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    41 complaints closed in last 3 years

    39 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/5/2023

    Years in Business: 5

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Pavilion Payments Check Services LLC is a payment solutions provider focused on the gaming industry. Products and services include On the Floor, Self-Service Kiosks, At the Cage, Online,
    ACH-Bank Transfer and Everywhere Services, Mobility and Cashless.

    Business Details

    Location of This Business
    6215 W Howard St, Niles, IL 60714-3403
    BBB File Opened:
    4/26/2023
    Years in Business:
    5
    Business Started:
    8/30/2018
    Business Incorporated:
    8/30/2018
    Accredited Since:
    5/5/2023
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. George Carson, Director of Operations
    • Mr. Keith Gardeck, Vice President
    Contact Information

    Principal

    • Mr. George Carson, Director of Operations

    Customer Contact

    • Mr. George Carson, Director of Operations

    Customer Complaints

    41 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/06/2024

    The Pennsylvania lottery tried to debit the incorrect bank account for $100 instead of my established and verified bank account. When my bank refused, *********, who I had never heard of, but appears to be a liquidity providing middle man appears to have provided the $100 and began to contact me daily regarding paying my "debt". It took me about a week to understand that they were likely not scammers and what may have happened. It is still speculation on my parts as none of the other parties seem to be transparent or good at communicating the situation. Regardless, the PA lottery has frozen my account (at the behest of Pavillion?) until I can "verify" a non existent erroneous account number, while ********* attempts to contact me daily and now has added a random $50 service fee on the alleged debt.I have told the PA lottery and Pavillion representives each three times that I have no such account.I wager conservatively $1500/month,but both ********* and the PA lottery are willing to lose me as a customer over their error.If there was an honest mistake, the money is in my frozen PA lottery account and can easily be sent back to *********, but given the level of competence and customer service that I have seen to date from both parties, there is no way I am paying Pavillion the alleged debt and trusting that the PA lottery will release my money to make me whole.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gina J

    1 star

    01/11/2024

    I have contacted customer service twice 01/10/2024 regarding the multiple transactions being deducted from my account and that I was concerned about possible fraudulent activity or something is wrong. They were not able to even tell me how much money they claim that I owe but keep withdrawing money from my checking account almost on a daily basis and multiple withdraws on same day. ImThey were not willing to help me at the customer service level state they dont have access so I sent an email to management as instructed and they in turn told me to reach out to customer service. I replied that customer service is not able to help me with my issue and I am waiting another response from them. They have withdrawn thousands from my checking account and will not discuss information with me. Something is not accurate and or wrong and I would like someone to reach out and discuss this matter with me not keep pushing me off.

    Local BBB

    BBB of Chicago & Northern Illinois

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