Payment Processing Services
Pavilion Payments Check Services LLC
Complaints
Customer Complaints Summary
- 84 total complaints in the last 3 years.
- 39 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
01.) Before starting, Pavilian Payments has other names (Global Payments, VIP Services), and they also now seem to have an address in ********* (***************************************************) with the same telephone number listed. I am listing this in case there is a problem contacting the company. 02.) I like to play bingo and ******, this company allows players to borrow money, paying it back at increments of time (7 days, 14 days, 21, 28). It used to be easy to use this company's services, but it has changed and compartmentalized to the point where a player using Pavilian Services can't get all the information that they might be asking for from one department. 03.) On top of this, the date and time a client's payment may post is not always done on time or on the date that it is supposed to. One might assume that this is due to the possibility of laziness of an employee or confusion as the company is so compartmentalized. 04.) If the payment is late, even by a couple of minutes, a client loses the ability to borrow money in increments for a 6-month period of time. This recently happened to me. My 6-month penalty ended on November 30, 2025. I called on November 30, 2025: to turn the payment increments back on and I was told to call back on December 01, 2025. When I called on December 01, 2025, I spoke to Jasmine, and Jasmine told me that now, I had to borrow next day, meaning that I have to borrow today and then pay it tomorrow out of my bank account. I was told that after doing so, my ability to borrow in increments would then be passed on to another office within Pavilian Payments to be approved. I asked to speak with a supervisor, being placed on hold by Jasmine and then speaking to Linni, who basically told me the same thing, make a next day payment, paying it the next day out of my bank account, and then the information would be sent to another department for approval.
Business Response
Date: 12/02/2025
**** E ******
BBB CASE NUMBER: 24211594
Our Account Number: VIP Preferred Account Number: Ending in 5098
Dear **** E. ******,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers can enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants using our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.On 02.11.2012 the patron of record within our operating system enrolled into our VIP Preferred Check Cashing Program with VIEJAS CASINO.
Our operating system notes on 12.01.2025 indicate that the patron of record called our organization and inquired about our Choice 4 program and the ability to conduct transactions within this program. Due to a prior returned item, the account required a qualifying next-day transaction before reinstatement, in accordance with established risk management protocols. Currently, this action is aligned with our internal risk mitigating procedures.
Please be assured as of 12.02.2025 our risk management team was notified for further evaluation and assessment. Upon review, the patron of record has been reinstated to allow for future Choice 4 transactions and as a result of our actions, the patron of record will not be inhibited in continued participation in the program unless there are future returns.
If the patron has any other concerns or other inquiries, they can contact us utilizing the information below:Name of ***************** Pavilion Payments Gaming Services, Inc.
Telephone: ************
E-MAIL: **************************************************************We remain committed to ensuring transparency and resolution in all matters brought to our attention, should you have any additional questions or require further assistance, please do not hesitate to reach out to our dedicated customer support team.
We thank you very kindly for the opportunity that was created to address your concern, and we sincerely apologize for any interruptions as our goal is to serve our patrons and ensure prompt resolutions.Best regards,
Pavilion Payments Gaming Services, Inc.Customer Answer
Date: 12/03/2025
Complaint: 24211594
I am rejecting this response because: Please note that Pavilion Payments stated that they reinstated my account for borrowing increments after an internal investigating on their part was conducted on December 02, 2025 (above). Today, December 03, 2025, I called Pavilion Payments speaking to *******, finding that that was not entirely truthful. ******* told me that I would have to actually wait until December 09, 2025 for activation reinstatement of my account.Again, there seems to be confusion between Pavilion Payments departments. Within the past I have been told various things, with different dates, new directions, and increasing hurtles every time I have called to verify the status of my account as listed in my complaint. Today I was given a new date to re-verify.
I will be more than happy to accept Pavilion Payments response and resolution when the matter is truly settled on December 09, 2025.
As this has been all about confusion within Pavilion Payments, I would respectfully request for the BBB to be patient and wait to ensure that there is nothing else that I need to do and my account has officially been reinstated on December 09, 2025.
Sincerely,
**** ******Business Response
Date: 12/05/2025
**** E ******
BBB CASE NUMBER: 24211594
Our Account Number: VIP Preferred Account Number: Ending in 5098
Dear **** E. ******,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers can enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants using our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.On December 3, 2025,when the patron called to confirm the ability to process a transaction, the agent he spoke with followed the documented internal process. For this patron specifically, an exception was made to bypass that process as of 12.02.2025. The **************** agent he spoke with was not aware of said exception so followed the documentation process leading to the confusion. The patron of record has been reinstated to allow for future Choice 4 transactions and as a result our actions, the patron of record will not be inhibited in continued participation in the program unless there are future returns.
If the patron has any other concerns or other inquiries, they can contact us utilizing the information below:
Name of ***************** Pavilion Payments Gaming Services, Inc.
Telephone: ************
E-MAIL: **************************************************************************
We remain committed to ensuring transparency and resolution in all matters brought to our attention, should you have any additional questions or require further assistance, please do not hesitate to reach out to our dedicated customer support team.
We thank you very kindly for the opportunity that was created to address your concern, and we sincerely apologize for any interruptions as our goal is to serve our patrons and ensure prompt resolutions.
Best regards,
Pavilion Payments Gaming Services, Inc.Customer Answer
Date: 12/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:11/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 2025 I received by mail a notice of debt collection from Pavilion Payments Check Services stating I owe $130 for unpaid electronic debit that I authorized with ********************. I officially declare that I did not give permission for any payments on my behalf to any account. I was not informed about any debit services and the related fees. I did not receive any notifications about this debit before the transaction was carried out and did not agree to it. I also did not provide personal information, such as access to my GA Lottery account, my name, my address, or any other contact information. I did not give you my consent to obtain this information from GA Lottery. I did not know I had money on my GA Lottery account until I received your mail. I did not use the money that you credited to my account in the GA lottery because I consider it to be fraud. Since you don't need my permission to make a payment to my account, that means you can also take your money back. Take your money back and never ever try to contact me again.Business Response
Date: 11/28/2025
***************************
BBB CASE NUMBER: 24198123
Our Account Number: *******
Dear ******** BOGORODSKA,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers can enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants using our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.On 07.29.2022 the patron of record within our operating system enrolled into our VIP Preferred Check Cashing Program with ********************. In addition, there was a welcome e-mail sent to the patron of record on 07.29.2022.
On 10.09.2025, there was One transaction processed for $100.00 through our organization that was processed through our VIP Preferred Check Cashing Program with our client ********************. For your review, we have attached the transactional information that was captured within our operating system at the time of each of the transactions.
Subsequently, our organization funded our client and debited the patrons designated bank account on file ******************** per our Terms of Service. On 10.09.2025, the transactions were returned to our organization by ******************** as ACCOUNT CLOSED.
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
Our organization requests a police report and/or a notarized affidavit of forgery (AOF) because it serves as a verifiable document(s) that the incident occurred, allowing them to take necessary actions like reversing fraudulent transactions, closing accounts, or initiating dispute processes, which can be crucial for protecting the customer and provides evidence that the fraud is legitimate. We have included an AOF form that needs to be notarized and mailed or e-mailed to our organization.
As of 11.28.2025, our organization ceased recovery efforts and placed the patron of records phone number/account in a fraud status, but we require an affidavit of forgery to conclude this matter.
If the patron has any other concerns or other inquiries, they can contact us utilizing the information below:
Name of ***************** Pavilion Payments
Address: *************
***************
Telephone: ************ Option 4
E-MAIL: *****************************************************************************************We remain committed to ensuring transparency and resolution in all matters brought to our attention, should you have any additional questions or require further assistance, please do not hesitate to reach out to our organization.
We thank you very kindly for the opportunity that was created to address your concern.
Best regards,
Pavilion Payments Check Services, LLC.Initial Complaint
Date:11/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 17, 2025, I received by mail a notice of debt collection from Pavilion Payments Check Services stating I owe $3,000. The notice states a debt was returned. I did not authorize this transaction and have reported the fraudulent activity with the bank. Ive tried to reach out to the casino by email and have tired reaching out to you guys. The address you had on file for me was incorrect and then the address on the letter was also spelled incorrect, plus you had no return address for me to even send any answer back to, Im starting to think, this is a scam and a fraudulent debt collection. Please remove my personal information from all records and stop all collection efforts.Business Response
Date: 11/26/2025
******* *******
BBB CASE NUMBER: 24191262
Our Account Number: ******** - **********
Dear ******* *******,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers can enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants using our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.On 03.06.2021 the patron of record within our operating system enrolled into our VIP Preferred Check Cashing Program with RI SPORTSBOOK. In addition, there was a welcome e-mail sent to the patron of record on 03.06.2021.
On 11.03.2025, there were Three transactions processed for $1,000.00, $1,000.00, and $1,000.00 through our organization that were processed through our VIP Preferred Check Cashing Program with our client *************** - RI. For your review, we have attached the transactional information that was captured within our operating system at the time of each of the transactions.Subsequently, our organization funded our client and debited the patrons designated bank account on file ************** per our Terms of Service. On 11.07.2025, the transactions were returned to our organization by ************** as ACCOUNT FROZEN.
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
On 11.10.2025, our operating system notes indicate that the patron of record call our organization and explained that these were unauthorized transactions and they had not utilized the Gaming site since 10.24.2025.
On 11.11.2025, our organization mailed the patron of record the transactions that were guaranteed by our organization and an affidavit of forgery document (AOF) that needed to be completed, notarized and submitted back to our organization for final processing. In addition, our organization ceased recovery efforts and placed the patron of records phone number in a do not contact queue.On 11.24.2025, our customer service team received an e-mail from the patron of record. On 11.25.2025, a member of our management team spoke with the patron of record and explained where our address was located on the document they received and once the patron completed the notarized *** they could be sent to our organization to the e-mail address that was on the document the patron of record received.
Our organization requests a police report and/or a notarized affidavit of forgery because it serves as a verifiable document(s) that the incident occurred, allowing them to take necessary actions like reversing fraudulent transactions, closing accounts, or initiating dispute processes, which can be crucial for protecting the customer and provides evidence that the fraud is legitimate.
On 11.26.2025, the patron of record, spoke to a team member in our debt collection recovery area and the patron of record paid the balance in full. In addition, the patron of record asked to be removed from our calling campaigns, and they provided us with consent for e-mail communications.
If the patron has any other concerns or other inquiries, they can contact us utilizing the information below:
Name of ***************** Pavilion Payments
Address: *************
Niles, IL 60714
Telephone: ************ Option 4
E-MAIL: *****************************************************************************************We remain committed to ensuring transparency and resolution in all matters brought to our attention, should you have any additional questions or require further assistance, please do not hesitate to reach out to our organization.
We thank you very kindly for the opportunity that was created to address your concern.
Best regards,
Pavilion Payments Check Services, LLC.Initial Complaint
Date:11/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My checking account had overdraft on yet payments i had got from vip were not covered(not all but half of what they say i owe) and on top of that, your system kept repeatedly trying to make the withdrawals daily for like a week and half straight, which in turn racked up about a $1000 in bank fees.And now my checking account is negative.And I was going to get a loan from the bank to repay but they won't let me get a loan now until my account is positive.And I only make $14 an hour and work 25 hours a week.I'm a partially disabled from a severe tbi yrs ago and i'm really screwed now, and i'm trying to catch up, and i've tried paying off some of the smaller amounts I owe on the link that is provided in the letter but it never ******** just sits there and says loading loading loading....I waited like a half hour twice. I have no other devices, but my android phone to use. And i'm not saying i'm not responsible for what I owe. Bit fees have crippled me i tried reaching out to you guys, I wrote an email to pavilion email address but somebody wrote back saying I should call the number because it might not make it to the right place? So I writing here because I can't find an email for your office and my speech is not the greatest. So I would rather talk to you through email.Business Response
Date: 11/20/2025
***** *********
******************************************************
BBB CASE NUMBER: 24161538
Our Account Number: *******- **********
Dear ***** *********,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 10.06.2025, 10.08.2025, and 10.09.2025 our organization processed and guaranteed fifteen transactions for our clients **** BET *** and *************, MI. Subsequently, our organization funded our client and debited the patron of record per our terms of service. Subsequently, all fifteen transactions were returned to our organization as INSUFFICIENT FUNDS on 10.09.2025,10.14.2025, and 10.15.2025.
The total value of the transactions that were guaranteed by our organization during this time frame was $960.00 and the total service fees assessed for the returns were $365.00.
To note, upon enrolling in our service each patron must acknowledge our terms of services before conducting a transaction. Service fee assessment is explained within our terms of services. Acknowledging our terms of service is a requirement and as such, the transactions that were processed could not have been processed without the consent of the patron of record prior to conducting the WEB-based transactions. For your review, we have attached our terms of service.Our records indicate the patron agreed to payment arrangements to resolve any outstanding balances on ************* addition, our operating system has no records of any further conversation with the patron of record after 10.21.2025. As of 11.20.2025, our organization has agreed to waive all service fees that were assessed by our organization,leaving the principal amount of the transactions that were returned as due currently.
In addition, we have assigned a dedicated Manager to assist with resolving your concern and below is their information:
Name:******* *****
Phone Number: ************
Email: ************************************************************************************We remain committed to ensuring transparency and resolution in all matters brought to our attention, should you have any additional questions or require further assistance, please do not hesitate to reach out to your assigned management representative.Thank you for allowing us the opportunity to address your concerns as we apologize for any interruptions.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.Initial Complaint
Date:11/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint regarding 19 returned-item fees of $35 each that were charged to my account through VIP ACH on 11/18. These fees occurred because multiply deposits I made on a gambling website on November 11th were processed as individual ACH debits. While the initial debit returned due to insufficient funds, the account was funded shortly afterward and subsequent transactions cleared without issue. Although each charge was technically separate, the total return fees of $665 are excessive and disproportionate to the situation. I did not receive any warning or notice after the first insufficient-funds event that additional ACH debits were still being submitted and would each incur separate $35 fees. Had I been notified, I would have paused my activity immediately and avoided the financial damage that followed. I was not notified this large amount would be coming out of my account and this has caused me financial harm.The company failed to provide reasonable notice, and the accumulation of 19 fees within such a short period as part of the same incident created severe financial hardship. Even though the underlying transactions were valid, I believe the fee structure and lack of notification practices are unfair and not in the consumers best interest.I attempted to resolve the matter directly with the company but have not received a satisfactory response The total fees charged ($665) far exceed a reasonable penalty for one insufficient-funds incident and do not reflect fair consumer. I am requesting a refund of the of these fees as a good-faith adjustment, and a review of the companys notice practices so that consumers are warned before multiple high-value return fees accumulate in rapid succession.Business Response
Date: 11/21/2025
******* *********
****************
*******, **. 07666
BBB CASE NUMBER: 24161538
Our Account Number: ******* - **********
Dear ******* *********,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 11.11.2025 our organization processed and guaranteed nineteen transactions for our client ******** - *** and funded our patron of record per our terms of service, Subsequently, all nineteen transactions were returned to our organization as INSUFFICIENT FUNDS on 11.17.2025. Below represents the transaction detail:
Date Transactional Merchant Return Service
Amount Name Reason Fee
11.11.2025 $20.00 WSOP.COM- NJ ISF $35.00
11.11.2025 $20.00 WSOP.COM- NJ ISF $35.00
11.11.2025 $20.00 WSOP.COM- NJ ISF $35.00
11.11.2025 $20.00 WSOP.COM- NJ ISF $35.00
11.11.2025 $20.00 WSOP.COM- NJ ISF $35.00
11.11.2025 $20.00 WSOP.COM- NJ ISF $35.00
11.11.2025 $20.00 WSOP.COM- NJ ISF $35.00
11.11.2025 $20.00 WSOP.COM- NJ ISF $35.00
11.11.2025 $20.00 WSOP.COM- NJ ISF $35.00
11.11.2025 $20.00 WSOP.COM- NJ ISF $35.00
11.11.2025 $20.00 WSOP.COM- NJ ISF $35.00
11.11.2025 $20.00 WSOP.COM- NJ ISF $35.00
11.11.2025 $20.00 WSOP.COM- NJ ISF $35.00
11.11.2025 $20.00 WSOP.COM- NJ ISF $35.00
11.11.2025 $20.00 WSOP.COM- NJ ISF $35.00
11.11.2025 $20.00 WSOP.COM- NJ ISF $35.00
11.11.2025 $20.00 WSOP.COM- NJ ISF $35.00
11.11.2025 $20.00 WSOP.COM- NJ ISF $35.00
11.11.2025 $20.00 WSOP.COM- NJ ISF $35.00
The total value of the transactions that were guaranteed by our organization during this time frame was $380.00 and the total service fees assessed for the returns were $665.00.
Per our standard operating procedures and our terms and service,each transaction that was returned were processed as claims and subsequently,were sent out as representments to the patron of records bank, ***************,including the service fees that were assessed by our organization. To date,these transactions have not been returned to our organization and as of 11.19.2025, there is no balance owed to our organization.
To note, upon enrolling in our service each patron must acknowledge our terms of services before conducting a transaction. Service fee assessment is explained within our terms of services. Acknowledging our terms of service is a requirement and as such, the transactions that were processed could not have been processed without the consent of the patron of record prior to conducting the WEB-based transactions.Our records indicate the patron reported selecting the wrong bank account, causing the returns. In light of this explanation, we have decided to waive all fees totaling $665.00. As of 11.20.2025, the patron has agreed to dispute the service fees with their bank.Once the returns are received by our organization, please be assured that all associated fees will be waived by our organization.
We have assigned a dedicated Manager to assist with resolving your concern and below is their information:
Name:********* *********
Phone Number: ************
Email: ************************************************************************************************We remain committed to ensuring transparency and resolution in all matters brought to our attention, should you have any additional questions or require further assistance, please do not hesitate to reach out to your assigned management representative.Thank you for allowing us the opportunity to address your concerns as we apologize for any interruptions.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.Customer Answer
Date: 11/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********Initial Complaint
Date:10/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/31/25 they attempted to withdraw $300 from account by ***********************. They were to withdraw $75 every 2 weeks via debit card. They did the first one in August and none since, now they tried ECheck, without permission, causing my checking account to go into the negative. I dont dispute the amount owed, but there is an issue with them submitting all 4 at one time and Im sorry doesnt cut it. I am requesting $124 be refunded to cover the overdraft fees and once that is done, then Ill pay the $300 owedBusiness Response
Date: 11/04/2025
**** ******
BBB CASE NUMBER: 24091289
Our Account Number: *************
Dear **** ******,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers can enroll in our VIP Preferred Check Cashing Program that lets them link their designated banking account to conduct ACH transactions with merchants using our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.Our operating system notes are consistent with the arrangements that were stipulated by the patron of record. If you can please provide a copy of the bank fees from your bank that were incurred because of our actions, our organization will begin and initiate the refund process.
We have assigned a dedicated Manager to assist with resolving your concern and below is their information:
Name:********* *********
Phone Number: ************
Email: ************************************************************************************************We remain committed to ensuring transparency and resolution in all matters brought to our attention, should you have any additional questions or require further assistance, please do not hesitate to reach out to your assigned representative. Thank you for allowing us the opportunity to address your concerns as we apologize for any interruptions.
Best regards,
Pavilion Payments Check Services, LLC.Initial Complaint
Date:10/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 27, 2025 I received by mail a notice of debt collection from Pavilion Payments Check Services stating I owe $1,300. The notice states a debt on October ******* was returned because of invalid account number. I did not authorize this transaction and have reported the fraudulent activity with the bank. I did not authorize ANY form of this transaction and had numerous fraudulent transactions on the account. This is a scam and a fraudulent debt collection. Please remove my personal information from all records and stop all collection efforts.Business Response
Date: 10/29/2025
******** ****
BBB CASE NUMBER: 24070293
Our Account Number: ***********
Dear ******** ****,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers can enroll in our VIP Preferred Check Cashing Program that lets them link their designated banking account to conduct ACH transactions with merchants using our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.On 06.21.2024 the patron of record within our operating system enrolled into our VIP Preferred Check Cashing Program with VIEJAS CASINO. In addition, there was a welcome e-mail sent to the patron of record at ****************************.
On 10.15.2025, there were three transactions processed for $500.00, $500.00, and $300.00 through our organization that was processed through our VIP Preferred Check Cashing Program with our client VIEJAS CASINO. For your review, we have attached the transactional information that was captured within our operating system at the time of each of the transactions.Subsequently, our organization funded our client and debited the patrons designated bank account on file **************** CU per our Terms of Service. On 10.20.2025, the transactions were returned to our organization by ******************* as NO ****/UNABLE TO LOCATE.
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
Our organization requests a police report and/or a notarized affidavit of forgery because it serves as a verifiable document(s) that the incident occurred, allowing them to take necessary actions like reversing fraudulent transactions, closing accounts, or initiating dispute processes, which can be crucial for protecting the customer and provides evidence that the fraud is legitimate. Please be assured our risk management team was notified for further evaluation and assessment.
The account was dispositioned as Fraud and further recovery efforts have ceased as of 10.25.2025. If you require any further assistance, we have assigned a dedicated representative to assist with any further inquiries, below is their information:
Name:******** *******
Phone Number: ************
Email: *******************************************************************************************:
We thank you very kindly for the opportunity that was created to address your concern.
Best regards,
Pavilion Payments Check Services, LLC.Initial Complaint
Date:09/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Check was cashed on my accout thar I did not authorize. I do not use your service and I dont ever plan too. Do not put anymore checks through.Business Response
Date: 10/01/2025
****** ******
**************************************************
BBB CASE NUMBER: 23951982
Our Account Number: *******
Dear ****** ******,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 08.30.2025, there was an enrollment processed through our client ***********. with the patron of records banking information.On 08.30.25 there was one transaction processed for $10.00. The *** based transaction was processed through our client ***********. The transaction was processed and guaranteed by our organization for our client **********.
Subsequently, our organization funded our client and debited the designated bank account on file for the patron of record. On 09.04.2025 the transaction was returned to our organization by the patron of ************ as INSUFFICIENT FUNDS.
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.On 09.01.2025, our records indicate that the patron of record called our VIP customer service department and inquired about an increase through our VIP Preferred Program. During this time, that patron of record was verified through our internal risk verification process.
Per our standard protocols, the transaction was resubmitted to the patron of records bank on 09.30.2025. Please be assured we will honor your request as of 10.01.2025. In addition, we notated our operating system that the patron of record is disputing the transaction.
In an attempt to relieve the patron of any financial obligation,we have included an affidavit of forgery form. If the document can be completed and notarized and mailed to our organization. If there are any further inquiries, the patron can contact our fraud department. Below is their contact information:
Name: ******** *******
Phone Number: ************
Email: *******************************************************************************************:
If you have any further inquiries, please do not hesitate to contact our organization.
Best regards,
Pavilion Payments Check Services, LLC.Initial Complaint
Date:08/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fraudulent charges, continuous phone calls and letters in the mail, defamation of character, embarrassment for absolutely no reason and this company should be ashamed of yourself!!!Business Response
Date: 08/18/2025
******* ********
****************************
********************
BBB CASE NUMBER: 23757958
Our Account Number: ******** **********
Dear ******* ********,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 05.14.25, there was an enrollment processed through our client **************** with the patron of records baking information.
On 05.15.205 there were three transactions processed each for $10.00, $10.00, and $15.00. On 05.16.2025 there was one transaction processed for $25.00. and 05.18.2025 there was a transaction processed for $10.00. All WEB transactions were processed through our client **************** These transactions were processed and guaranteed by our organization for our client ****************
Subsequently, our organization funded our client and debited the designated bank account on file for the patron of record. On 05.21.2025 and 05.22.2025. The transactions were returned to our organization by the patron of ************ as INSUFFICIENT FUNDS.
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
Our organization has not reported any information to the three main credit reporting agencies as this is not standard practice. In addition,our organization has waived any service fees that were associated with the returns.
If you have any other inquiries, please do not hesitate to contact our organization.
Best regards,
Pavilion Payments Check Services, LLC.Initial Complaint
Date:06/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It is illegal for a collection company to write fraudulent checks and attempt to take payments from my account without my permission. This is exactly what this company did. The amounts were: $52.00, $225.00, $325.00, $225.00, $225.00, $275.00, $325.00, $225.00. I have never given this company authorization to write checks for off my account.Business Response
Date: 07/02/2025
****** ***
**********************
****, MI. 48842
BBB CASE NUMBER: 23538187
Our Account Number: ********** - **********
Dear ****** ***,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 08.19.2024 the patron of record within our operating system enrolled into our VIP Preferred Check Cashing Program with POLLARDILOTTERY. For your review,we have attached the enrollment information captured within our operating system. In addition, there was a welcome e-mail sent to the patron of record at *************** .
On 05.10.2025, our organization processed and guaranteed 8 transactions for our client **************** and funded our patron of record.
The total value of the transaction that were guaranteed by our organization during this time frame was $1,677.00.
Subsequently, our organization funded and guaranteed the transaction for our client **************** and funded the patron of record per our terms and services. On 05.15.2025, all 8 transactions were returned from the patron of records bank ******** as INSUFFICIENT FUNDS. In addition, our organization assessed a service fee of $25.00 for each transaction that did not clear the patron bank. For your review, we have included the transactions that were captured within our operating system.
Per our standard operating procedures and our terms and services, each transaction that was returned were processed as claims. On 06.30.2025, all 8 transactions were processed as drafts and sent to the patron of records bank ******** per our standard operating procedures. To note, upon enrolling in our service each patron must acknowledge our terms of services before conducting a transaction.Acknowledging our terms and service is a requirement and as such, the transactions that were processed could not have been processed without the consent of the patron of record prior to conducting the WEB-based transactions.For your review we have attached our terms of service. Section 6. of our terms and services stipulates the following:
You authorize Pavilion Payments to initiate debit and credit entries to the checking accounts at the depository financial institutions for which you have provided information. The debit for a transaction can post at your financial institutions within twenty-four (24) hours from the time you initiate a transaction. You further authorize all transactions at any gaming establishments that participate in the VIP Preferred Network to be debited from any of your designated checking accounts. Your authorization will remain in effect until Pavilion Payments has received written notification by you of its termination and up to thirty (30) days has been allowed to process the *********** understand that checks or debits returned unpaid by your financial institutions are subject to a returned check fee of fifteen U.S. dollars ($15)or the maximum amount allowed by state law which also may be debited electronically from any of your accounts or collected using a bank draft drawn from any of your accounts.
As of 07.01.2025, we have treated this matter as a dispute and if the drafts return to our organization we will disposition these specific returns as disputes and cease any further recover efforts.We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.
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