ComplaintsforAbbVie Inc.

• Initial Complaint

  01/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In October 2023 my son sent the application for renewal the Patent Assistance Program for Synthroid. He had to deal with long wait holds (sometimes well over an hour) and countless calls to get the application renewed. It was finally renewed on December 12, 2023 when he had the issue escalated as they had the the IT department "fix an issue". He then twice in December called to check the status of the Synthroid being shipped to me, the first call he was told it will ship in **** business days. He waited over 2 weeks and when I did not receive anything he called again. Now he was told he had to wait for the 1st of the year because it has to be "recertified". To date, I have yet to receive anything and my son called again today. Now he's being told they cannot ship as there is no order button and again back to IT has to fix the error. This was something that should have been resolved months ago. I need my medication and am on a limited income but we keep getting the constant run around. The assistance greatly needed and much appreciated is only good in theory if you can't get your medication.

  Business response

  01/26/2024

  Patient has been contacted and this has been resolved.

• Initial Complaint

  01/04/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This year, on June the 15th, I have purchased "Ldr Levonorgestrel", pill for day after (image of the package and bills given to me are attached in this description). It is made by the company "Cardinal Health", even though on the package it is writen "Leader". How I know this? "Cardinal Health" is advertising this product on their website. After purchasing, I took a pill and it was 51st hour after having sexual activity. Unfortunately, this product was false to me and that's why I got pregnant. 2 pregnancy tests, and both positive. I had an abortion this year.Company claims that pill is pretty good, and they had written "100% Money Back Guarantee".On the package I can not find any contact except toll-free number, which I can not call (as it is abroad number). I have found e-mail addresses of employees of this Company to let them know about my case and to ask for a refund (e-mails sent on July 11th, up to today). I have never got their answers. This was earliest time to contact them as I could not find Wi-Fi before, and also e-mails were sent when I was at the home airport, when I came to my country.I have contacted Your site too, but I have never got any answer too.I would like to have money back. I purchased the product by debit card, so it's easy to send me money. Thank You for reading this description,********

  Customer response

  12/28/2023

  Risticc Kristinaa <**************************>
  Attachments
  Dec 22, 2023, 2:00 PM (6 days ago)
  to disputeresolution
  
  Hello there. 
  
  I have read and filled up the needed  to continue the process of my case. 
  
  Please let me know if the form is fine (f.e. have I missed something).
  
  Thank You for reading this e-mail,
  *****************************

  Customer response

  12/28/2023

  From: Risticc ********* <**************************>
  Date: Thu, Dec 28, 2023 at 9:27 AM
  Subject: Additional documents
  To: <********************************************************>
  
  
  Hi there, 
  
  First, thank You so much for informing me about my case and for giving me the chance to update it and to make it easier for all of us (for You, to know more about my case; for health *******, to remind them what they have ignored all these months; and for me, to motivate myself to resolve one more problem of my life).
  
  My complaint/case number is: 21046608
  
  I would like to add 2 more (short) documents, as they will be helpful too.
  
  The first one is PDF document with written e-mail addresses of the main employees of ***************** ******* to whom I have sent 1-2 e-mails many months ago, and from whom I have got no response at all. 
  
  The second one is screenshot of e-mail communication between St. ****** pharmacy and me, as they have sold me the pill.
  
  I would like another side ***************** ******* to have these documents, to see that I have tried many times to contact them and to resolve the problem earlier. 
  Also, for You, to see that I have used every possibility and effort, but I was ignored, not even considered.
  
  Once again, thank You so much for trying to mediate for this case,
  ********
  

  
  

• Initial Complaint

  12/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I am attempting to get Viberzi from Abbvie Assist. Every single time, they tell me the order has been placed and expect delivery in 7 - 10 days. After 2 weeks, I call to check the status of the delivery and the drug is not even on their delivery list. So, I call and they tell me I have zero refills. How can this be? I was told in October that my prescription would expire and to call early December to start the process, which I did. They were faxed the new prescription from my doctor's ****** and I faxed the copies of my federal ID--but now they say they have all expired. Well, the prescription was NOT 30 days old when the person told me she would place the order 2 weeks ago, so what happened? As usual, I need to start all over again. I've spent hours on hold with Abbvie only to be told the same thing over and over again--I need to start the process over again. I really feel that Abbvie is falsely advertising assistance and there should be a class action lawsuit.

  Business response

  12/20/2023

  Program will contact her directly. 

  Customer response

  12/20/2023

   
  Better Business Bureau:
  
  The business reached out to me and stated that the order will be filled and overnighted to me.  This is a satisfactory response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On November 16, 2023, I filled my Humira prescription through Accredo pharmacy. On November 21, 2023 I submitted my claim to the Humira *************** program for $6,467.11 for reimbursement of $6,462.11. The Humira *************** Program arbitrarily decided to deny my claim leaving me a medical debt of $6,467.11 that I unexpectedly now owe to Accredo pharmacy. This medical debt is unexpected and could have been prevented if ****** was transparent about their rebate limits. If I knew that my plan limitations were exceeded, I would have never ordered the medication. I have attempted to contact the Humira *************** program several times to seek resolution and continue to hear that is being looked into as an exception.A fair resolution to this issue is to make a one-time exception and reimburse me for $6,462.11. I had no idea that my plan limitations with ****** were exceeded. I didn't receive any notice or have any way of knowing this. If Humira Complete declines my reimbursement of $6,462.11, I will likely have to stop taking Humira. My humble request is for ****** Complete and Accredo pharmacy work together on a resolution to resolve this medical debt immediately.

  Business response

  01/24/2024

  To whom it may concern:
  ************************** request has been approved and we will be in contact with the patient to educate on use going forward. 
  Sincerely,
  AbbVie Immunology Customer Service  

  Customer response

  01/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  12/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  Myabbvieassist is still advertising that they will provide medication to patients that cannot afford their prescriptions. I started my application in March 2023 and have been jumping through hoops, playing a game in which they change their rules or give incorrect information in order to NOT provide medication. They say faxes aren't being received, I have spent countless hours on hold, left numerous messages that are not returned, supervisors who will not follow up, and now my calls are being disconnected after holding for 30 minutes to 1 hour. They will not communicate by email. It has been impossible to get medication.

  Business response

  12/08/2023

  Person has been contacted. It is resolved.

  Customer response

  12/12/2023

   
  Complaint: 20942254
  
  I am rejecting this response because: ****** from myabbvieassist called on Tuesday 12-5-23 and told me that I would receive my medication in the mail on Thursday Dec 7.  The medication has not arrived yet .I called to find out if there was a tracking # and the first person hung up on me. I called again and was told it could take 7 business days.  I asked for a tracking #, but they couldn't provide one and couldn't tell me if it was sent by **** or FedEx.  

  Sincerely,
  
  ***************************

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Me and my daughter finally found a good doctor to figure out we have ankylosing spondylitis. The doctor recommended the only thing to really help us would be Humira so we could get our lives back. I had know idea this ************** would be charging ***** to ****** a month. The doctor sent in a prior authorization it was denied so you might as well say we have no insurance for the humira. The doctor told us to sign up for the patient care assistance program we would get our medicine soon, but we did not after filling out the applications and the doctor filling his part out and him sending them even a copy of our insurance cards so they knew the whole time we had insurance. ************** for ****** left us hanging for a month then ask for proof of income which we was eligible low income. They said that's all we need. Got an email for us both saying denied because we have insurance. Which is true but it won't cover Humira they new we had insurance the whole time they let us sit for a month saying we would get the medicine. I will give this company until December 4th to get us approved and medicine sent out or I will be contacting the attorney General and my lawyer. I know we should be approved by the laws and rules. I had to do this 1 other time with ****** ***** and *****. For the same reason and I had my medicine in 3 weeks. So I know it's just the ************** doing it because they want to. We all want money but really Abbive is it worth someone's life you have made a lot in the last 10 years. And after the year free we will still need the Humira so you will still get to make money off us then. So do the right thing and send us our Humira.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I have been trying to place a refill. email is useless, they send cut and paste responses which do not address issue and then tell me to call (what is point of customer service email if they only tell you to call) calling is impossible. I call and every time it is over a 30 min. wait. I cannot wait that long. Automated system does not recognize me. How are we supposed to get our medication in a timely manner? System needs work.

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am a recipient on the Patient Assistance program. This is my first time having to send a new prescription or renew my enrollment, so I don't know how to do it. I have been trying for days to get someone on the phone for days. I sit on hold for ***** minutes only to have my call dropped over and over again. I take Synthroid daily and cannot miss a dose, and if this continues to happen I'm afraid I will not get my medicine on time and will end up very, very sick. This is not my first time having issues with Abbvie Patient Assistance and it's beginning to feel almost discriminatory against people who cannot afford or do not have the means to purchase this medicine directly at the pharmacy. I have a medical condition which requires I take this medicine, but I cannot afford it, I should not be punished for this.

• Initial Complaint

  11/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My GI Dr,prescribed Creon because I have chronic pancreatitis, The medicine is very expensive so I applied with their PT assist program. 2 weeks of submitting applications because outdated one was sent. Dr faxed twice to 2 different fax numbers, because abbvie said they didn't have it, I've called repeatedly and on hold for ******************************************************************************** within 2 days. No response from her. I sent them an email that abbvie never responded to. I called back again to speak to a supervisor, on hold for 40 min, Then was told that a,supervisor was busy and would call me bacjk. No one did. I spoke to another supervisor named,******* who says he would call my GI Dr. *** highly unlikely that he will follow through either. Total incompetence at Abbvie. I'm in need if medication that I cannot afford because it costs $300 or more and Baggie is inept at processing applications

• Initial Complaint

  10/15/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I submitted information to Abbivie to download a Savings Card that stated I could have as little as a $0 copay. For my first 2 prescription fills my copay was $0. My 3rd fill was over $1500. I called ******** and they explained that the first fills were to help see if insurance would cover it but if it will then the savings card will no longer have the $0 copay. No where on the savings card does it state this. Now that I have found medication that works for my migraines I can't afford my medication. They need to quit advertising this on all of their medications that they have a $0 copay with their savings card. I understand it doesn't help everyone but after it went through and it worked for me twice but not the 3rd time, it's fraudulent.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩