Complaints

This profile includes complaints for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Endurance Warranty Services, L.L.C. has 23 locations, listed below.

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• 

  Endurance Warranty Services, L.L.C.

  400 Skokie Blvd Northbrook, IL 60062-2816

• 

  Endurance Automotive Services Department

  6400 Pinecrest Dr Ste 400 Plano, TX 75024-2963

• 

  Endurance Automotive Services Department

  6400 Pine Crest Dr Ste 400 Plano, TX 75024-2959

• 

  Endurance Automotive Services Department

  6400 Pinecrest Dr Ste 400 Plano, TX 75024-2963

• 

  Endurance Automotive Services Department

  6400 Pinecrest Drive, Suite 400 Plano, TX 75024

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So three months ago I signed a contract with this company for extended coverage on my 2019 F150 well now they don't want to repair my truck that been in a shop for 15 days transmission problem well now that the final inspection has been done the saying my truck doesn't qualify because of the tires being 1 inch out of the modified spec but it the same truck they signed the contract to with picture of the truck three months ago took my money and then they said I was driving the truck knowing it need repair saying they put 8qt of transmission fluid into it holds 16 **** had the truck for 5 days before it came to endurance shop know were on the paperwork from **** did they say any thing about adding transmission fluid at that level the truck was covered right up till repair time now they saying it doesn't qualify but same truck 3 months of pay me the truck is just like I drove it from the dealership tires and all 137$ a month the shop told me that their inspector came out and said it would be approved one day later it don't qualify i need this fixed i change nothing on the truck

  Business Response

  Date: 04/22/2025

  On 4/7/25, the consumer's repair facility filed a claim under the contract. An independent third-party inspector was sent to verify the repair facilitys diagnosis. During the inspection, it was noted that the vehicle had been modified with oversized tires. The claim was excluded per Section VIII (Q) which states that coverage is not provide coverage for:

  Q. If any alterations have been made to Your Vehicle or You are using or have used Your Vehicle in a manner not recommended by the manufacturer, including but not limited to any custom or add-on part, trailer hitches, suspension lifts or reductions, oversized/undersized wheels or tires,emissions and/or exhaust system modifications, engine modifications,transmission modifications, drive axle modifications, and includes any performance modifications.

  We appreciate the opportunity to clarify the details of the consumers claim.

  Regards,

  Endurance Resolutions

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23194938
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* **** reason I have done nothing to that truck since buying it don't know what it was to look like a deal was sign and I will go to court and the news and family lawyer 

  Business Response

  Date: 04/28/2025

  As stated previously, the presence of oversized tires excludes the claim from coverage.

  While we understand the consumers frustration, Endurance is obligated to adjudicate claims strictly in accordance with the terms and conditions agreed to at the time of sale. We are confident that the claim was handled appropriately.

  Regards,

  Endurance Resolutions

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23194938
  
  I am rejecting this response because: Endurance.must prove beyond  the shadow of a doubt that one inch out side of as they say modified and any thing else was a factor for any components within that transmission to fail and hold them self to the standard 4 year old truck transmission life is ******* miles nothing about my rights I have not only filed here but the *********************** and consumer protection and my family Attorney and I want stop the truck will be fixed and paid for by endurance extended warranty  

   

  
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 10, 2025 Despite having an Endurance policy that covers the transmission, after four days dragging their heels with my dealership demanding documents then more documents told my dealership they were denying my claim. Didn't even call me. I called and their attitude was just as disrespectful and smug as my dealership experienced.They are using a loophole to get out of paying for a transmission, but were happy to take my money monthly. And I have to cancel in writing to an address they don't provide AND Must get a notary to validate the mileage when I do want to cancel or they will keep billing me. Don't be conned by Endurance. It is not worth the money. It is a TOTAL RIPOFF!

  Business Response

  Date: 04/18/2025

  On 4/8/25, **** ******* **** contacted Endurance to file a claim for repairs under the consumers vehicle service contract. The repair facility reported that the vehicle was brought in with the transmission shifting incorrectly at low speeds. The repair facility stated that during a road test, the transmission had a harsh forward and reverse shift and verified that the fluid was very dirty and black in color. The repair facility recommended a transmission replacement. Endurance dispatched an independent,third-party inspector to verify the repair facilitys findings.

  The inspection report confirmed that the transmission had a delayed shift and would slam into gear, consistent with an internal transmission failure. Endurance requested the transmission maintenance documentation to ensure the contract holders maintenance requirements were met. Endurance made multiple unsuccessful attempts to obtain the maintenance documentation. As no transmission service documents were provided, the claim was excluded for lack of maintenance per Section VIII(E), which states that coverage is not provided:

  E. For any Breakdown where maintenance records pertaining to a Breakdown have been requested by Us but cannot be produced or verified, or Breakdown as a result of lack of normal maintenance required by the manufacturers maintenance schedule for Your Vehicle.

  Upon receipt of this complaint, a manager from Endurance contacted the consumer to discuss the claim details. The consumer informed the manager that she requested to cancel the service contract and receive a refund.The contract was canceled at the consumers request. Endurance is going to mail out the consumers pro-rata refund in the amount of $338.40. The check is scheduled to be sent by 4/24. We appreciate the opportunity to address this concern.

  Best Regards,

  Endurance

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had 3 different vehicles with Endurance. My latest has given me the most problems.I told my 2018 ****** Titan to the dealership to have the transmission serviced. This is the 2nd trans that Endurance has installed. Endurance uses used parts, which is fine as long as they work. Well this time I was denied due to my tire size change. PER CONTRACT it states 4 times the **** of the *** tire. So my claim was denied, well I went up in *** and down in tire which maintains the **** When this was discovered it became oh wait your tires **** is .37" smaller so we cannot cover your transmission. Endurance will actively seek a reason to disqualify a claim. My tires (in this case) has absolutely ZERO to do with the used transmission that they had installed in my truck. Endurance is in the practice of ripping off their customers. They will bend the BINDING contract to suit their claim while holding you the the letter of the contract. In order for you to cancel you have to have a letter notarized.

  Business Response

  Date: 04/18/2025

  Upon receiving this complaint, an Endurance Resolution Specialist contacted Mr. ****** and addressed his concerns. We appreciate the opportunity to resolve this matter.

  Best Regards,
  Endurance

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the unlimited plan in September, have never missed nor been late on a payment. It is now April, and the company is refusing service due to not putting enough miles on the vehicle... The mileage under contract has been met, yet they still refuse service now claiming this is a preexisting case.

  Business Response

  Date: 04/16/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and resolved the situation. We appreciate you bringing this matter to our attention. 
  
  Best regards,

  Endurance
  
  

  
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to inform anyone considering using Endurance Extended Warranty that they are totally dishonest and do not cover repairs when necessary. I have had extended warranty coverage with this company for many years and recently renewed my coverage. I was never told that the coverage would not be valid until I had driven 1000 miles from the time of the renewal so when I submitted a claim for repairs of the *** system, they told me it would not be covered since I had not driven 1000 miles since renewing. This is bogus since I have had this policy for many years. I waited until I had driven 1000 miles and resubmitted the claim at which time they said that I was not covered because it was a preexisting condition. I feel that using this company's extended warranty is not a good investment because of their dishonesty. I recently had to pay over $2500 for the *** repair and Endurance should have paid this. Their coverage is definitely not worth it as they do not honor their commitments.

  Business Response

  Date: 04/16/2025

  Upon receiving this complaint, an Endurance Resolution Specialist reached out to the contract holder and addressed her concerns. We appreciate the opportunity to resolve this matter.

  Best Regards,
  Endurance

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Endurance took money out of my account when I asked to take it at a later date, which they said they would . As a result, they caused my bank account to go in the red. I called customer ********************** and talked with *********************************** He said he would take care of it & give me a ******* refund. I found out he was going to make me pay more.

  Business Response

  Date: 04/14/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and resolved the situation. We appreciate you bringing this matter to our attention. 
  
  Best regards,

  Endurance
  
  

  
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/9/2025, for the past two weeks I have been trying to get Endurance to honor the contract and pay for the repair of a covered part on my car. The car is at a ****** dealership and their service department located the problem and showed it to two investigators sent by Endurance. For the 2nd ************* the heat shield was removed so they could see the exhaust manifold. There is a piece that is broken inside. The manifold is a covered part, however Endurance is stating they need a teardown of the part so they can see inside of it to have eyes on the part that the inspector acknowledged he could hear. Because we've taken care of the car and there are no outer signs of damage to the component they are denying the claim saying they need the defective part to be torn down so they can see inside. The exhaust manifold has 4 pipes that go into one. The pipes are welded together in a sleeve that leads to the catalytic converter. Manifold pipes on the left side are making the rattling below the welded area and cannot be seen with the naked eye unless the assembly is cut open which would cause further damage and result in voiding other guarantees of the car.Endurance is denying to pay for a covered part unless we destroy a part of the car leading to damage for which the cost would be greater and come out of our pocket. No contract should state that you must cause unnecessary further damage to your car to prove a part is defective when the behavior of the car and the sound of the rattling and the vibration of the component is proof of the necessity of repair.

  Business Response

  Date: 04/18/2025

  After receiving this complaint, a manager from Endurance contacted the consumer. Endurance and the consumer are currently working towards a mutually beneficial resolution.

  Best Regards,

  Endurance 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a vehicle service contract in July of 2023 with the add on coverage for tire modification and suspension lift. I have 35" tires and a 6" suspension lift which was disclosed at time of coverage and is listed in the service contract and which I had bought the truck from the dealership. Last week Tuesday April 1, 2025, my transmission went out and I took it to Island Transmissions. They submitted a claim to Endurance, but on April 4th, I was notified that it was denied. Called Endurance and they said because I have the modifications that they would not honor the claim stating I was 3.7" higher. Which is absolutely true because of the 35" tires. If you add the 6" lift and the 35" tires of course if will be higher. I was told they will send to adjuster, but adjuster still denied claim. Then I was told my policy was cancelled and they didn't know if they could give me a refund for the past 2 years. Sunday the 6th, they withdrew my monthly premium and on Monday the 7th I called back and they said someone will send an email about the cancellation and see if I qualify for a refund of the policy. Called again today and they said someone should be emailing me about cancelling my policy and for reimbursement. But still I have not received anything yet. I would like all of my premiums that I paid since July of 2023 back. I paid for the repairs myself, since I need my vehicle for work and upset that although everything was disclosed prior to purchasing the policy that they would deny my claim.

  Business Response

  Date: 04/18/2025

  On 4/1/25, Island Transmission contacted Endurance to file a claim for repairs, reporting that the vehicle had been brought in due to the transmission slipping, requesting it's replacement. An independent third-party inspector was sent to verify the reported issues, as well as assess the vehicles condition.
  
  During the inspection, it was found that the vehicle had been modified with a 5 inch lift, which were not stock. Upon receiving this complaint, an Endurance Senior Resolution Specialist attempted to contact the consumer to discuss their concerns but was unsuccessful. Endurance is now issuing a full refund. The refund check will be mailed to the address on file around April 24th.. These modifications are excluded under the terms and conditions of the contract. The claim was denied in accordance with the Exclusions section (Section VIII), which states that coverage is not provided for 
  
  Q. [...] The maximum increase for a body/suspension lift combined may not exceed four (4) inches. The maximum tire height modification allowed is four (4) inches in overall diameter larger than the manufacturers specifications as displayed on the placard of Your Vehicle. No Coverage is available for suspension reductions or undersized wheels or tires. Any modification that voids the original manufacturer warranty will also void the Coverage provided under this Contract. 
  
   Upon recieving this complaint, an Endurance Senior Resolution Specialist attempted to contact the consumer to discuss their concerns but was unsucessfull. Endurance is now issuing a full refund, The refund check will be mailed around April 24th to the address on file.
  
  Best Regards,
  Endurance

• Initial Complaint

  Date:04/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Endurance Direct I am filing this complaint due to an ongoing issue with Endurance Direct related to a service contract I purchased. Despite multiple attempts to resolve this matter directly with the company, I have experienced poor communication, misleading information, and a lack of follow-through on their part.I initially signed up for an extended vehicle protection plan under the impression that it would offer comprehensive coverage and reliable customer **********************. However, when I attempted to file a claim, I encountered unreasonable delays, unclear terms, and was ultimately denied coverage for repairs that should have been included based on the information provided at the time of purchase.I have made several attempts to reach their customer support and escalate the matter, but I have received little to no resolution. My calls and emails have either gone unanswered or were met with vague responses that did not address my *********** this point, I am seeking assistance from the BBB to help facilitate a resolution. I am requesting either a full refund of the policy cost or for Endurance Direct to honor the original terms of the contract and cover the valid repairs as promised.I hope this complaint will prompt the company to take accountability and resolve this matter in good faith.Thank you for your time and support

  Business Response

  Date: 04/15/2025

  Upon receipt of this complaint, a manager from Endurance contacted the consumer and resolved the matter. We appreciate the opportunity to address the consumer's concern.

  Best Regards,

  Endurance

• Initial Complaint

  Date:04/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Endurance Warranty Services is a scam and they need to leave me alone. I don't want them to send any more scams in my mailbox. ?? Thank you

  Business Response

  Date: 04/10/2025

  Please be advised Endurance vehicle service contracts are offered in over ***** automobile dealerships as well as direct-to-consumers via the internet, television commercials and  direct mail promotions. The consumer received a mailed advertisement for products sold by Endurance. 
  We are sorry for the frustration that Endurance's mail piece caused Mr. ******** and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.