Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 5 year contract to cover auto repairs on my car. I recently needed service which was approved but only for $145. I paid $3723 for the policy and they have only paid out $2205, except for the recent approval of $145, they will no longer pay for any additional repairs. My contract does not expire until August of 2026. I was not informed of the actual dollar value of repairs I was purchasing with the contract so I feel I was overcharged and over promised.

  Business Response

  Date: 04/14/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer. Endurance and the consumer are currently working towards a mutually beneficial resolution.
  

  Best Regards, 

  Endurance 
  

  
  

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told upon purchase of this **ntract it would pay up to NADA value but was not told that was NADA trade in value Now the warranty ** took a week to inspect the vehicle and only want to pay ******* towards repairs for transmission of ******* I called for 2 days to get to talk to someone as they would never return my call as i was told. I was trying to get them to pay at least ******* towards this repair due to paying no rental car and this car was not an average car and they totally refuse to give an extra nickle. Then I told them to mail me the check at my business and I would eat the labor but they would not even do that until the repairs were made Therefore if someone cannot afford to have their car repaired due to the low pay then this warranty ** gets out of paying anything This car belongs to a person on disability and then gets treated like this after paying a monthly premium and is a disgrace to the warranty industry This **mpany should have to pay for the repairs not matter what for if the person **uld not fix the car at least they had money to put down on another car or at least buy the parts and have someone else to install and the **mpany **uld cancel the **ntract THIS IS A DISGRACE TO THE WARRANTY INDUSTRY TO USE A TRADE IN VALUE

  Business Response

  Date: 04/16/2025

  On 2/13/24, the consumer purchased an Endurance Secure Plus vehicle service contract. The consumers contract includes an aggregate limit of liability, which is the maximum total of benefits that will be paid under the contract. The limit of liability is defined in Section III(E) as:

  E. For Secure Plus Coverage: Our maximum Limit of Liability per covered Vehicle for all Covered Repairs and Benefits under this Contract shall not exceed the lesser of a total dollar amount of ten thousand dollars ($10,000) or the **** average trade-in value at the time of Covered Repair and/or Benefits.

  On 4/15/25, ***************** Transmission contacted Endurance to file a claim for repairs under the consumers vehicle service contract. The repair facility stated that the vehicle was brought in with a concern that the transmission would shudder and kick out of gear. They reported multiple diagnostic trouble codes and that the transmission had an internal failure. The repair facility recommended replacing the transmission.

  Endurance authorized the claim for the transmission replacement up to the limit of liability of $2,125.00. For convenience, Ive enclosed verification of the vehicles limit of liability from JD Power (which has subsumed ****). Upon receipt of this complaint, a manager from Endurance contacted the consumer and discussed the details of the claim. We appreciate the opportunity to address this concern.

  Best Regards,

  Endurance

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23150733
  
  I am rejecting this response because:  their average trade in value does not give the consumer equal protection when a beat up not taken care of vehicle owner gets the same value as a vehicle in top ******************** to prove new parts installed to it. Also Endurance never addressed the fact they pay NOTHING ON A CLAIM SUCH AS THIS IF THE CONSUMER CANNOT AFFORD TO PAY THE DIFFERENCE FOR REPAIRS NEEDED  WHEREAS IF ENDURANCE WAS TO PAY THE CLAIM AS THEY SAY THE COMSUMER COULD USE THAT MONEY AND THE VEHICLE AS IS TOWARDS A DOWM PAYMENT ON ANOTHER VEHICLE    THIS IS A DISGRACE TO A CONSUMER BASED CONTRACT WHEN I TALKED TO THEM AND ASK THEM TO PAY ME THE GOOD TRADE IN VALUE TO WHICH IS MUCH LESS THAN NADA RETAIL IN OTHER WARRANTY CONTRACTS  BUT THEY HAD NO GIVE   THEREFORE THIS LADY ON DISABILITY HAD TO BORROW MONEY ON HER CAR TO PAY THE DIFFERENCE IN REPAIRS OR THEY WOULD NOT GET A DIME FROM ENDURANCE  THIS SHOULD NOT BE ALLOWED!!!  ************* IS A DISGRACE TO GOOD BUSINESS AND I WILL BROADCAST IT EVERYWHERE ACROSS THE COUNTRY 

  
  Sincerely,
  
  ***** ******** C/o ***** ******* ********

  Business Response

  Date: 04/23/2025

  As stated in Endurances previous response, the consumer's contract has a limit of liability, the maximum payable under the contract. Endurance authorized the current repair up to the contract's limit of liability, which is $2,125.00. We appreciate the opportunity to clarify the details of the consumer's claim.

  Best Regards,

  Endurance 

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23150733
  
  I am rejecting this response because: they never addressed the fact they get to establish the limit as the same on every car or the fact in this instance if u do not have the difference in this case ******* to pay for repairs they will pay nothing and this is wrong !!  If the consumer had the 2100 offered and the car itself to use as down payment on another car it would be honoring their contract but for them to pay nothing if customer cannot pay difference on repairs is FRAUD!!  That would be taking money n paying nothing on a claim!!!
  
  Sincerely,
  
  ***** ******** C/o ***** ******* ********

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car warranty company unilaterally cancelled complainant's Premium Select warranty contract and reassigned client to a lesser inferior "Gold" contract without his knowledge or consent. He now is making a claim against the contract he bought and they are not honoring those terms.

  Business Response

  Date: 04/16/2025

  Upon receiving this complaint, an Endurance manager contacted the customer's representative and provided documentation outlining the customer's contract activity. We appreciate the opportunity to address the customer's concern.

  Regards,

  ********************** Resolutions

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a warranty for 3016 **** fusion and also a ******* warranty from endurance Dealer services. For $3499.00. In February, I took the car in to have it checked out and was told the engine was damaged and we need to get a new one. I presented the warranty to the auto shop in *********, **, because that's where it broke down. ****'s auto, they called the warranty company and they said they would send out an inspector, so in a few days he came out and verified that yes the engine needs to be replaced and wrote that on the inspection form. When he brought back to Endurance, they changed the paperwork and took that off and then asked the shop to tear apart the engine and see if there was a difference problem. So the did that, still telling it needs a new engine, so they sent the inspector again, and he told the shop that the original inspection he did was changed. He said the same thing and took it back to get approved. They call the shop and told them they needed to just change the short side. Which isn't available anymore. So then they said they would only give us $5300, because that's what the short would cost to replace. This is ridiculous, we in good faith purchased this warranty and both their inspections said we need a new engine. The shop has taken numerous pictures showing the the cracks and what need to happen. I've talked with customer service multiple times and they give me excuses. The shop is going to replace the engine because they don't want us to be injured or stranded. We would have to cover the difference, which we can't afford, that's why we bought the warranty. Please help me out. This has been going on now for 6 weeks and I've had to rent a car at my own expense, they will only cover 5 days of. I've never worked with such an incompetent and ridiculous company. I don't have a final price for the repair, we are still waiting for the warranty to take care of their responsibilities. Thank you, I really appreciate your assistance.

  Business Response

  Date: 04/11/2025

  After receiving this complaint, an Endurance Senior Resolution Specialist made multiple efforts to reach the consumer to discuss the claim details but was unsuccessful. We kindly request the consumer contact ****** at ************ for further discussions regarding their concern.

   

  Kind Regards,

  Endurance

• Initial Complaint

  Date:03/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car warranty from *********. MEPCO is the company that handles payments and billing. I cancelled Endurance in January of 2025. I have an email from Endurance confirming the cancelation. I took the trouble of advising my ********** to deny any attempts at charging my AMEX card. MEPCO continues to try and access funds from my AMEX card. I called MEPCO and told them I had canceled my Endurance coverage. The *** I talked to just kept saying she could not cancel my policy and then hung up. MEPCO is threatening collections action.

  Business Response

  Date: 03/07/2025

  see attached 

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23007622
  
  I am rejecting this response because:  

  I called MEPCO to tell them that I had cancelled my Endurance coverage.  The *** said her screen showed that my coverage was active.  I offered to send her the cancellation email and she rudely refused.  I have provided the BBB a copy of my coverage cancellation email from Endurance.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/11/2025

  see attached

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took on a warranty contract in July 2024. Filed my first claim in beginning of Feb 2025 and theyre not honoring it or keeping their word. They also have hidden information and are not properly refunding customers. I have paid for all my repairs out of pocket before them and what I need their help with theyre not helping with. And Im also not able to get my car out of the shop because of the money Ive paid them and the circumstances they keep saying Im failing to meet after following their steps they instructed me to follow. My repair facility has been a witness to this malpractice they have going on. I was going to pay them 172 a month for 48 months on my vehicle. It turns out they only valued my vehicle at 395 dollars minus 46 for a received oil change. So I have a total of only ******************************************************************************************* to use that under certain continuous changes of verbal agreements. They claim they dont know this information until somebody files a claim. And say no one is entitled to a refund but only a pro rated refund because of the miles I drive during the contract. The confusion is the car is mine, Im not borrowing miles from the company to drive on. How can they calculate that and also how can they calculate the values of my car when they never even came to see it. 395 is barely a pair of 2 shoes. Theres no way they can value my car at that. Then they are claiming they use nada to value the cars but you dont find that information out until you need it and they dont tell you that nada has been out of business since 2015. its just a lot of hidden ways to keep our money with this company and Ive been scammed. My repair shop thinks theyre moving illegally and a 2nd warranty company advised that I reach out to you while my claim is open. I tried to cover the details but its only so much space. I explain better on the phone and my situation would be understood with vast clarity. Thank you kindly.

  Business Response

  Date: 02/25/2025

   After receiving this complaint, an Endurance Specialist promptly reached out to the consumer and successfully resolved the matter. We appreciate the opportunity to address the consumer's concerns.
  Best regards,
  Endurance
  

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/30/2022 bought a used 2015 *** x1 couldn't get an affordible warrenty from *** dealer so I looked into Endurance which went to mepco for $108 a month ,I have an exaust manifold leak ,I called *** in **************and the said my car was red flagged ,after a little research I found out its a scam outfit

  Business Response

  Date: 02/14/2025

  We've received the complaint, and it's under review. A specialist will reach out once the review is complete.

  Best regards Endurance

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/01/2025 ************* of ******** suggested replacing all engine and trans mounts as suggested on their attached invoice. Additionally, on 02/01/2025 ************* of **************** advisor Zain **** submitted Endurance Claim Number: CL11792696. Both Zain **** and I spoke with Endurance numerous times and I am unable to get any assistance from Endurance to get the repairs completed under Endurance contract number EVPU6302896. Please let me know what assistance you can provide.

  Customer Answer

  Date: 02/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Hello,
   
  I am following up on this complaint. Endurance has agreed to pay the claim for the car repairs. Please go ahead and close the case. Thanks.
   
  ******** **** **
  
  Sincerely,
  
  ******** **** **

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mepcoendurance has been taking out two payments a month of my account. One ********************** is for Endurance car warranty and the other one is false.

  Business Response

  Date: 01/13/2025

  see attached 

  Business Response

  Date: 03/31/2025

  Upon receipt of this complaint, Endurance's Resolutions Specialist contacted the consumer to address their concerns. The consumer was advised that ***** was taking only one payment, $190.21, for the active vehicle service contract. The consumer was also advised that Endurance processes payments through *****. We appreciate you bringing this matter to our attention.
  

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my car warranties months ago and Im still getting billed. I have disputed this with my bank, but I need them to stop billing me and refund what was taken out. I spoke to someone on the phone and I have three warranties and I canceled two of them

  Business Response

  Date: 10/21/2024

  see attached 

  Business Response

  Date: 03/04/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and resolved the situation. We appreciate you bringing this matter to our attention. 
  
  Best regards,

  Endurance